-Developed and maintained Flame & Gas project funnel as well as forecasting to inform upper management business decisions, supplement supply chain purchasing and alert operations planning-Partnered with other departments and world area sales offices sites through hub-distribution model unique to Flame & Gas product line focusing on driving solutions to best serve internal/external customers-Reporting to PMO Project Manager and Customer Care Manager of on-going and close-out of projects and progress of work within and in addition to scope of assigned responsibilities-Serve as primary factory-direct technical customer contact to all world area sales offices (sales and project engineers) on project pursuits and communicate challenges related to product portfolio gaps and model-specific technology/certification necessary to capture additional incremental sales and key project wins-Provide intermediate level technical pre-sale and post-sale technical support and resolve global sales office-specific challenges related to pricing, discounting, special requirements and buyout support-Develop project proposals that include Rosemount products and buyouts that fill gaps in our offerings based on clear or ambiguous customer application requirements-Responsible for identifying, supporting, and executing customer requirements at all project stages to assure successful project order execution (FAT inspections, data/docs, pricing, discounting, etc.)

-Acted as subject matter expert for Liquid and Combustion product lines as well as Irvine sale offices Customer Care in transition to Shakopee location-Co-develop with PMO resources the Tiering Matrices for Liquid and Combustion product lines for implementation-Evaluation of scope and size of projects that do not tier into PMO team and own the project management of those lower tier projects-Provide all technical project support in North America on proposals in all project stages on pursuits related to product model configuration, evaluating and finalizing customer specifications, required engineering work, special acceptance, buyouts, system start-up assistance, etc.-Host monthly meetings on progress of open points of projects, coordinate action items within the team and assist where possible for their completion as well as communicate the status on a regular basis to the customer

-Generate proposals for MRO business in response to customer inquiries that are in accordance with various pricing structures and account for specified discounts, terms, and conditions while adhering to sales policies and procedures.-Provide specialized application assistance to customers and sales representatives on Analytical Instrumentation in supported industries-Generate new leads to support incremental growth through competitor displacement, product differentiation and exploration of customer pain points for the sales force through active listening during customer interactions-Developed and maintained sales and performance metrics for Inside Sales team with monthly reporting to Director of Sales and Customer Service-Took ownership of new sales alignment in Gulf Region that provided a mix of MRO and PMO business and closed several key projects for both the business and customer in order to drive future strategic pursuits and provide key visibility wins for the organization-Interview and Vetting of new hires for Inside Sales positions-Provide input to regional and world area sales representatives for developing strategies related to headwinds and tailwinds