Johnny Wallace Email and Phone Number

Facilitate Systems Development Life Cycles for new and existing applications. Manage projects from idea to implementation using ServiceNow SPM. Collaborate with IT and stakeholders to gather information, determine needs, delegate resources, and manage timelines.Collaborate with vendors for projects, support, and application on-boarding.Member of the Change Advisory Board: Analyze changes, determine risks, and approve or deny.Manage departmental budget.

Would oversee the implementation and maintenance of cloud-based applications that serve 40,000 students and 6,000 faculty and staff members. Managed incident resolution using ServiceNow ITSM. Leveraged cloud services and would provide platform support to allow a seamless experience for internal customers. Project Manager: Would generate ideas and create projects in ServiceNow SPMCoordinated interdepartmental efforts, gather information, determine needs, and take appropriate action. Would advise IT groups, stakeholders, and leadership, delegate resources, create timelines and milestones.

Would oversee the implementation maintenance of cloud environments (VMWare, Azure) for the college. Managed business deliverables per SLAs, strategic analysis, and collaborative processes.Would facilitate projects and requests, initiate Ideas, create tasks, set timelines, monitor status, and document close-out. Would drive initiatives by placing resources effectively to ensure efficient results. Communicate initiatives and projects to internal customers and stakeholders. Would recommend best practices for IaaS solutions. Coordinated resolution efforts with other IT teams. Would oversee disaster and Data Recovery planning and implementation.Organized meetings and working sessions for planning, solution collaboration, and training.

Led Information Technology operations and would provide technical guidance and support across the organization. Service Desk, Cloud Operations and System Administration all reported to me. Responded to Incidents/Requests via ServiceNow and Sysaid ticketing systems. Managed problem resolutions per organizational mandates and would document outcomes for future efficiency. Developed procedures and determined best practices for On-premises Infrastructure and cloud environments.

Virtual Desktop Infrastructure Administrator. Active Directory administrator. Managed the VMWare environment using Horizon View and vSphere interfaces. Application support administrator for the on-prem and private cloud environments. Would implement testing and development projects for platform changes and integration. Would create, maintain, and support the organizations Windows Server environment (Hardware, OS, applications) Would Create and manage domain Group Policy for end-user configurations, and applications.

Would coordinate tier 3 IT Service Desk support personnel in the Irving / Las Colinas area.Managed on-site IT vendor support for multiple Verizon locations.Interpreted contractual support guidelines between IT vendors and Verizon employees.Led teams of contractors and employees for various IT driven projects, application implementations, platform migrations, hardware refresh, call center migrations and departmental reorganizations.Began as a tier 3 onsite technical support technician for executive personnel, call centers and knowledge base employees across various Verizon locations in the DFW area.Would perform Windows server, desktop hardware and operating system support.Had assigned Active Directory duties that included creating AD objects, maintaining Organizational Units, unlocking accounts, resetting passwords, etc.Would also perform general technical support duties such as network and local printer maintenance, departmental moves, application support and disaster recovery.