Johnny Williams Email and Phone Number
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As a seasoned Senior Sales Operations Manager, I have spent over 15 years honing my skills in marketing management and operational strategy. My practical experience includes driving marketing initiatives, designing sales compensation structures, and implementing technology solutions for business growth. My expertise lies in identifying and capitalizing on unique market opportunities to drive revenue growth. Among my notable accomplishments is the successful implementation of a contact strategy that boosted engagement rate by 2.8x, and a strategic restructuring that is projected to increase ROI by 60%.I also take pride in my ability to foster high-performing teams. As an Account Management Program leader, I've not only improved productivity but also minimized customer churn while enhancing employee retention.Whether it's developing go-to-market programs or conducting end-to-end sales funnel analysis, I consistently deliver results that exceed expectations. For instance, I once identified a potential revenue gap of $1M through diligent analysis and implemented contingency measures that resulted in surplus units.My passion lies in maximizing efficiency and profitability through data-driven decision-making and strategic planning.If you're looking for someone who can bring innovative ideas to optimize your sales operations while strengthening team performance, let's connect. Let me show you how we can accelerate your business growth together.
Intuit
View- Website:
- intuit.com
- Employees:
- 5
- Company phone:
- 1-888-843-5449
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Senior Marketing ManagerIntuit Mar 2024 - PresentMountain View, California, UsDrove marketing initiatives and cross-functional execution of new and existing campaigns, accelerating growth of QuickBooks products and services.
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Sales Operations ManagerPaypal Sep 2020 - Mar 2024San Jose, Ca, UsPartnered with Sales leaders on annual sales strategy, planning and segmentation. Contributed to sales compensation design and led business reviews ensuring tracking and accuracy. Conducted pipeline reviews monthly with sales leaders and reps to track progress through the funnel and remove barriers. -
Senior Program ManagerIntuit May 2019 - Sep 2020Mountain View, California, Us• Account Management Program leader for high value SMB and Enterprise customers driving engagement, retention and growth• Developed and implemented contact strategy, improving engagement rate by 2.8x• Conducted several key strategic tests informing upcoming structure changes which will enable the team to increase ROI by 60%• Scoped and implemented new technology that led to 5x improvement in productivity for Customer Success Managers• Created new junior level roles increased employee retention and minimized churn for HV customers• Partnered with our marketing teams, technical teams in order to pilot a new contact channel (chat) • Optimized ratios of Account Manager book size enabling our contact strategy for customers• Reduced Account Manager assignment from 5 days to nearly zero, working cross functionally with our marketing, analytics and engineering department to scope and prioritize changes within our data teams• Served as Innovation Catalyst Co-site leader in Mountain View
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Channel Marketing ManagerIntuit Jan 2015 - May 2019Mountain View, California, Us• Developed, designed, implemented and measured channel go-to-market programs for both the inside sales and reseller channels across the domestic territory.• Managed and monitored execution of all channel marketing programs, working closely with marketing and sales to optimize sales.• Evaluated opportunities based on consistency with overall business goals and marketing strategy, as well as the financial ROI, brand synergy, potential impact/visibility, and execution requirements.• Drive understanding of key channel growth drivers, optimizing levers to deliver revenue and financial targets for specific channels.• Developed highly effective relationships with sales and business unit partners, collaborating to create win-win and results oriented programs.• Used customer based insights to test several hypothesis to drive incremental sales through the channel• Conducted end to end sales funnel analysis for multiple products resulting in root cause diagnosis • Identified a strategic partner for coupling external market data to score leads resulting in nearly a nearly 30% increase in conversion in testing.• Accepted into Level 2 Innovation Catalyst Training, and have facilitated sessions with multiple business partners.• Identified a potential large revenue gap ($1M) through analysis, creating contingency levers that were ultimately used resulting in a turnaround of inputs that were trending from 0.94 ITF to 1.10 ITF post implementation of actions and turned this into a surplus of units (1.05 ITF)
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Sales ManagerIntuit Aug 2010 - Dec 2014Mountain View, California, Us• Performance managed a team of up to 18 sales professionals• Exceeded performance goals at 115% TG for FY14• Forecasted monthly sales goals based on FY14 plan for sales team• Simplified funnel metric reporting for campaigns by creating excel tables to measure ROI at a campaign level• Worked across multiple Bus including finance, marketing and CAR to gain alignment on accepting paper checks for high value customers• Participated in two Lean Start In events, resulting in deeper customer insights about ES base and customer share• Managed significant change across the team as it evolved from contacting customers with failed credit cards and attach, to a true outbound organization responsible for developing their own lead streams• Accepted into and completed level 1 Innovation Catalyst training• Drove new campaign work into the team by identifying customer needs and running small pilots that provided data to confirm hypothesis• Developed tests and used insights gained from tests to drive additional revenue streams into the business unit
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Manager, Intuit Real Estate SolutionsIntuit Aug 2008 - Aug 2010Mountain View, California, Us• Started a new remote team of technical support agents in Tucson, Arizona• Coordinated training efforts• Scaled a pilot work from home to multiple employees across the U.S.• Delivered performance reviews and managed day to day activities of the team• Developed dashboards for review by senior leaders to mark progress on the team• Conducted team meetings and process reviews to improve the onboarding process• Instituted quality assurance measures to ensure positive customer experiences• Motivated and engaged employees to reach their potential• Trained employees in customer service skills
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Client Services ManagerIntuit Aug 2008 - May 2010Mountain View, California, UsStarted a new remote team of technical support agents; Coordinated training effortsScaled a pilot work from home to multiple employees across the U.S.Delivered performance reviews and managed day to day activities of the teamDeveloped dashboards for review by senior leaders to mark progress on the teamConducted team meetings and process reviews to improve the onboarding processInstituted quality assurance measures to ensure positive customer experiencesMotivated and engaged employees to reach their potentialTrained employees in customer service skills
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Product ManagerIntuit Dec 2007 - Aug 2008Mountain View, California, UsServed as Product Manager for a new feature in the software (Multi User backup)Translated customer needs into features designed to reduce customer pain pointsCreated feature requirements document for new featurePrioritized feature requirements and designed use case scenariosManaged deadlines for program reviewsWorked cross culturally with designers and programmers in an outsourced environment
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Customer Experience ManagerIntuit Nov 2006 - Aug 2008Mountain View, California, UsDelivered bi-weekly customer VOC and dashboards to track and communicate key metrics to senior level managersFacilitated global meetings to identify, prioritize and communicate top customer pain points Narrowed scope of job content of direct reports to reflect the critical few tasks to their job Served as a bridge between different business lines, and coordinated listening post reportingDemonstrated strong leadership skills and led change management efforts, resulting in better closed loop feedback between frontline agents, customers and product developmentWorked as a liaison between product development and support teams to turn customer pain points into actionable product improvementsManaged new content creation for emerging issues to mitigate the length of time frontline agents spend with customers, reducing the cost of support for these issuesDeveloped business cases to prioritize resource allocation in addressing new and emerging issues with the productObserved and delivered feedback on performance and process improvements to technical specialists for two yearsInteracted and coordinated with various members of different groups including global performance managers, product development, web and content teams to improve customer experienceConducted team building events to increase communication and morale of the team
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Performance CoachIntuit Apr 2005 - Nov 2006Mountain View, California, UsDeveloped and led a team of 15 Mid-Market ConsultantsFostered mindset of high performance and business acumen within Team MembersCreated a process to impart knowledge and increase employee engagement utilizing structured meetings at the beginning of every shift; facilitated meetings and developed consultants to take informal leadership roles by creating content and leading meetings Improved knowledge of statistical process control by developing and implementing daily, weekly, and monthly dashboards used to make critical business decisionsEvaluated and delivered feedback to frontline agents around performance based on customer experience and other key metrics
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Mortgage Loan OfficerWells Fargo Financial Aug 2004 - Apr 2005San Francisco, California, UsContacted prospective customers in order to set appointments to discuss loan structureConverted the largest debt consolidation in the Helena branch historyPrioritized and evaluated potential clientsPerformed debt structure analysis using MS Excel, communicating the potential savings in interest reduction -
Marketing ManagerMarshall Mountain Oct 2000 - Apr 2003
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Marketing Manager, Race DirectorMarshall Mountain Jan 2001 - Jan 2003Planned and executed newspaper, radio and television adsOrganized and directed special eventsConsulted on business level strategyWrote press releasesHandled public relationsAssistant coach for the Cougar Race Team
Johnny Williams Skills
Johnny Williams Education Details
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University Of Montana -
University Of MontanaBusniess Administration
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University Of MontanaBusiness Administration
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Oakmont
Frequently Asked Questions about Johnny Williams
What company does Johnny Williams work for?
Johnny Williams works for Intuit
What is Johnny Williams's role at the current company?
Johnny Williams's current role is Revenue Operations Manager | Sales Enablement & Marketing Expert | Increase ROI Through Strategic Initiatives.
What is Johnny Williams's email address?
Johnny Williams's email address is xt****@****sky.net
What is Johnny Williams's direct phone number?
Johnny Williams's direct phone number is (650)-944*****
What schools did Johnny Williams attend?
Johnny Williams attended University Of Montana, University Of Montana, University Of Montana, Oakmont.
What skills is Johnny Williams known for?
Johnny Williams has skills like Process Improvement, Product Management, Strategy, Leadership, Management, Saas, Cross Functional Team Leadership, Business Intelligence, Customer Experience, Training, Change Management, Team Building.
Who are Johnny Williams's colleagues?
Johnny Williams's colleagues are Allyson Hayworth, Giovanni D'onofrio, Christian Deleon, Teymour Ashkan, Brendan Timmings, Edwin Nimoh, Sara Mathis.
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