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Jan Novak Email & Phone Number
Technologies Advancement Expert
at
mBank CZ
1 work email found
@spcss.cz
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Technologies Advancement Expert
Location
Czechia, Czech Republic
Company size
Who is Jan Novak? Overview
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Quick answer
Jan Novak is listed as Technologies Advancement Expert at mBank CZ, a with 246 employees, based in Czechia, Czech Republic. AeroLeads shows a work email signal at spcss.cz and a matched LinkedIn profile for Jan Novak.
Jan Novak previously worked as Contact Center Efficiency Management Expert at Mbank Cz and Senior Architect for Department of Justice (DoJ) at Státní Pokladna Centrum Sdílených Služeb, S. P.. Jan Novak holds Ing., Information Management from University Of Hradec Králové.
Company email context
Email format at mBank CZ
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{first}.{last}@spcss.cz
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AeroLeads found 1 current-domain work email signal for Jan Novak. Compare company email patterns before reaching out.
Profile bio
About Jan Novak
Experienced Business Architect with a background in Call Centres, Telco and Retail Banking with a strong customer-oriented focus.Ex-developer. Data addict. Technology enthusiast.
Listed skills include Telecommunications, Call Centers, Customer Experience, Call Center, and 15 others.
Current workplace
Jan Novak's current company
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Mbank Cz
12 roles
Jan Novak work experience
A career timeline built from the work history available for this profile.
Contact Center Efficiency Management Expert
Planning & Reporting for Inbound Contact CentreTechnology Support (Genesys)CC Operations Team Leader
Senior Architect For Department Of Justice (Doj)
Digitalization of Insolvency Agenda including Electronic Court Records System as an underlying framework for digitalization of all court processesDigitalization of processes of Certified Experts and Court Translators Agenda including new public register and self-service portalNew department-wide data platform (Data Ware House)Unified Authentication System for eJustice Experienced with integration to national registers (ISZR - ROS, ROB, ..) and NIA, ISDS, BankIDThe strategy of legacy systems replacementPreparation of target architecture of eJusticeConsultancy of strategic topics & issues
Nov 2019 - Dec 2023
Area Manager
Operating wireless broadband access pointBuilding and maintenance of network infrastructureTechnical support
Jul 2008 - Nov 2019
Solution Architect
Mapping IT impact of proposed changesIntegration Architecture & TestingSolution Design ReviewMain focus: Simplification and Automation
Apr 2019 - Oct 2019
Business Architect - Retail Banking
Aligning key projects with corporate strategy in Retail BankIdentifying impact and dependencies between transformation activitiesOmnichannel, CRM, Paperless, VDI, CloudEnsuring simplicity and client-centric mindset
Apr 2015 - Oct 2018
Business Architect - Call Centre
Governance of sustainable call centre architectureCreating high level solution design for new projectsProviding technical and process know-how to project managers, IT specialists and vendors‘ expertsIdentifying flaws in current systems/processes and proposing solutionsAligning CC activities with corporate strategy and company-wide projectsManaging integrations between Genesys and bank systems
Sep 2013 - Mar 2015
Head Of Technology And Project Support
Department's activities:- Development and maintenance of call centre technology - Genesys platform- 1st line IT helpdesk for CC users- Application development- Delivery of key projects for call centre and branches- Process support of new projects and process optimizationPersonal tasks:- Project portfolio management- Business-IT alignment- SLA negotiation end evaluation- Seeking for new possibilities and customer service channels
Nov 2010 - Aug 2013
Web Administrator
Lerros Fashion Cz
Website development and maintenance
May 2005 - Dec 2010
Customer Service Operations Team Leader - Consumer
Running a team of up to 18 call centre operators - motivation, developmentResponsible for customer satisfaction, sales and efficiency targetsParticipated on shifts planningCreator of new call centre performance management system (500+ agents)
Sep 2008 - Oct 2010
Technical, Data & Multimedia Support Administrator
Solving technical difficulties of clients using mobile data and multimedia servicesInternal client supportTesting and improving of new services
Sep 2007 - Aug 2008
Application Developer
Freelance
Application design and coding- Java, Java 2ME, PascalWeb application design and coding- PHP, HTML, CSS, SQLMaintenance, troubleshooting, testing
May 2002 - May 2006
Team & coworkers
Colleagues at mBank CZ
Other employees you can reach at mbank.cz. View company contacts for 246 employees →
KC
Karel Chábek
Colleague at Mbank CzPrague, Czechia, Czech Republic
View →
NB
Natália B.
Colleague at Mbank CzPrague, Czechia, Czech Republic
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TM
Tomas Mika
Colleague at Mbank CzCzechia, Czech Republic
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MP
Markéta Pipková
Colleague at Mbank CzPrague, Czechia, Czech Republic
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SŠ
Silvie Šoltés
Colleague at Mbank CzPrague, Czechia, Czech Republic
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MN
Maciej Nowak
Colleague at Mbank CzOtwocki, Mazowieckie, Poland
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اا
احسان المدريدي
Colleague at Mbank CzBaghdad, Baghdad Governorate, Iraq
View →
EM
Edita Marková
Colleague at Mbank CzPrague Metropolitan Area, Czech Republic
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OS
Olga Skřivánková
Colleague at Mbank CzPrague, Czechia, Czech Republic
View →
BE
Bill Edwards
Colleague at Mbank CzPikeville, Kentucky, United States
View →
Karel Chábek
Colleague at Mbank CzPrague, Czechia, Czech Republic
View →
NB
Natália B.
Colleague at Mbank CzPrague, Czechia, Czech Republic
View →
TM
Tomas Mika
Colleague at Mbank CzCzechia, Czech Republic
View →
MP
Markéta Pipková
Colleague at Mbank CzPrague, Czechia, Czech Republic
View →
SŠ
Silvie Šoltés
Colleague at Mbank CzPrague, Czechia, Czech Republic
View →
MN
Maciej Nowak
Colleague at Mbank CzOtwocki, Mazowieckie, Poland
View →
اا
احسان المدريدي
Colleague at Mbank CzBaghdad, Baghdad Governorate, Iraq
View →
EM
Edita Marková
Colleague at Mbank CzPrague Metropolitan Area, Czech Republic
View →
OS
Olga Skřivánková
Colleague at Mbank CzPrague, Czechia, Czech Republic
View →
BE
Bill Edwards
Colleague at Mbank CzPikeville, Kentucky, United States
View →
2 education records
Jan Novak education
Ing., Information Management
University Of Hradec Králové
Ba, Economics, European Trade
FAQ
Frequently asked questions about Jan Novak
Quick answers generated from the profile data available on this page.
What company does Jan Novak work for?
Jan Novak works for mBank CZ.
What is Jan Novak's role at mBank CZ?
Jan Novak is listed as Technologies Advancement Expert at mBank CZ.
What is Jan Novak's email address?
AeroLeads has found 1 work email signal at @spcss.cz for Jan Novak at mBank CZ.
Where is Jan Novak based?
Jan Novak is based in Czechia, Czech Republic while working with mBank CZ.
What companies has Jan Novak worked for?
Jan Novak has worked for Mbank Cz, Státní Pokladna Centrum Sdílených Služeb, S. P., Hkfree O.S., Nn, and Csob.
Who are Jan Novak's colleagues at mBank CZ?
Jan Novak's colleagues at mBank CZ include Karel Chábek, Natália B., Tomas Mika, Markéta Pipková, and Silvie Šoltés.
How can I contact Jan Novak?
You can use AeroLeads to view verified contact signals for Jan Novak at mBank CZ, including work email, phone, and LinkedIn data when available.
What schools did Jan Novak attend?
Jan Novak holds Ing., Information Management from University Of Hradec Králové.
What skills is Jan Novak known for?
Jan Novak is listed with skills including Telecommunications, Call Centers, Customer Experience, Call Center, Business Analysis, Team Leadership, Coaching, and Customer Service.
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