Johnny Evans Email and Phone Number
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Johnny Evans personal email
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Technical Professional with over 10 years of experience delivering exceptional technical support and customer service. Expertise in troubleshooting and resolving complex IT issues, with a proven ability to assist end-users across hardware, software, and network-related challenges. Collaborative leader with a track record of promoting continuous improvement and facilitating knowledge sharing. Dedicated to enhancing operational efficiency and driving customer success through proactive problem-solving, strategic communication, and a commitment to excellence.Skills & QualificationsLeadership & Team Management - Customer Service Orientation - Incident & Problem Management - Performance Metrics Reporting - ITIL Knowledge - Conflict Resolution - Change Management Frameworks - Risk Assessment & Mitigation - Stakeholder Management - Project Management - Problem-solving & Analytical Thinking - Training & Support - Process Mapping & Analysis - Data Analysis - Collaboration & Cross-Departmental Coordination - Continuous Improvement Mindset Implementation Manager - Time Management & Prioritization - CRM Systems Management - Dashboard Development
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It Access ManagerOnco360 Oncology PharmacyLouisville, Ky, Us
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Professional SingerDisclaimer Productions Mar 2020 - PresentLouisville, Kentucky, United States
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It Change ManagerLouisville Geek, Llc. Jan 2019 - Mar 2020700 Distillery Commons• Cross-Functional Leadership: Collaborate with Project Manager on Event and Change Management initiatives. - Work closely with clients, ranging from small businesses to enterprise-level organizations, to ensure maximum uptime through proactive IT support. • CRM Systems Management: Developed and managed CRM systems that provided accurate data related to incidents and customer satisfaction. Created workflow rules based on ITIL best practices to enhance department performance. • Staff Leadership & Management: Lead a team of Tier 1 and Tier 2 technicians, overseeing incident escalations and ensuring exceptional customer service. • Security: Recommend and implemented knowledge base solutions, securely storing data in the cloud using third-party services. • Data Analysis & Dashboard Development: Designed interactive dashboards with performance metrics to help staff assess and improve performance. • Research & Development: Interact with [Number]+ clients weekly. Researched and delivered tailored solutions based on specific client requirements. • Standard Operations Development: Train staff on policies, procedures, and best practices, focusing on ticket quality, follow-through, and improving client communication. -
Service ManagerLouisville Geek, Llc. Oct 2016 - Jan 2019St Matthews Louisvile
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It Service Desk ManagerKramer Consulting, Inc. Apr 2015 - Oct 2016• IT Support Operations: Supported small and large businesses with varying network infrastructures, several large businesses with over 100 users. • Helpdesk Team Management: Managed Service desk and Dispatch team members. Defined job responsibilities for staff. Creating daily task lists to assist with accountability. • Customer Service: Gathering metrics from surveys and following up with clients to ensure client satisfaction. • Technology & Tools Management: Decided and suggest tools that helped improve IT service delivery (e.g., ticketing systems like Jira Service Desk, Zendesk, or Freshdesk).• Automation: Implemented workflows, automations, and scripts to streamline tasks and improve response times. • Incident Management: Oversee the triage, prioritization, and resolution of technical issues reported by employees (e.g., hardware failures, software glitches, access problems• Monitoring & Reporting: Regularly review service desk metrics (e.g., average resolution time, open tickets) and create reports for upper management. • Scaling & Service Desk Function: Evaluate and continuously improve processes. This includes refining workflows to accommodate increasing numbers of users and support requests.
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Service Desk AnalystMarsh & Mclennan Companies, Inc. May 2013 - Apr 2015Louisville Area, Kentucky• Customer Service Excellence: Consistently provided exceptional customer service by taking ownership of support tickets, proactively following up with users, and addressing issues with urgency to meet or exceed performance expectations. Achieved a 99.9% satisfaction rate on customer surveys, with the highest global response rate across the Service Desk team, demonstrating strong commitment to user experience and support quality. • First Point of Contact: Delivered first-level technical support to colleagues via chat, email, and phone, ensuring prompt and effective issue resolution. Diagnosed, troubleshot, and resolved a wide range of hardware and software issues, maintaining a high level of technical accuracy and minimizing downtime. • Reporting & Documentation: Efficiently gathered, documented, and analyzed issue details, ensuring proper escalation and routing to Tier 2 support when needed, adhering to established service-level agreements (SLAs). -
Data AnalystStrategic Marketing And Mailing Mar 2011 - May 2013 -
Lawn SpecialistTrugreen Landcare Jun 2010 - Dec 2010 -
Photo SpecialistWalgreens May 2010 - Jun 2010
Johnny Evans Skills
Johnny Evans Education Details
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Wallasey School
Frequently Asked Questions about Johnny Evans
What company does Johnny Evans work for?
Johnny Evans works for Onco360 Oncology Pharmacy
What is Johnny Evans's role at the current company?
Johnny Evans's current role is IT Access Manager.
What is Johnny Evans's email address?
Johnny Evans's email address is jo****@****eek.com
What is Johnny Evans's direct phone number?
Johnny Evans's direct phone number is +150289*****
What schools did Johnny Evans attend?
Johnny Evans attended Sullivan University, Wallasey School.
What are some of Johnny Evans's interests?
Johnny Evans has interest in Guitar, Cooking, Songwriting, Socializing And Networking, Swimming, Travel, Coming Up With New Ideas.
What skills is Johnny Evans known for?
Johnny Evans has skills like Customer Service, Windows 7, Technical Support, Microsoft Office, Troubleshooting, Information Technology, Windows Server, Networking, Process Improvement, Security, Leadership, Connectwise.
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Johnny Evans
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Jonathan Evans
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Johnny Evans
Dallas-Fort Worth Metroplex3microfocus.com, camunda.com, smartsheet.com
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