• Management responsibility of multiple IT operational teams supporting essential IT operations across the organization • Strategic planning focusing on organizational structure to best support the shifting IT landscape • Formulation of the End User Device budget, refresh planning and execution • Ownership of the organization’s IT Infrastructure Library (ITIL) processes of Problem and Incident Management, focusing on improving system functionality and process adherence• Responsible for the Mobility Management Team managing various endpoints (iOS, macOS, Android) focusing on full lifecycle management to support multiple mobility use cases• Responsible for the Deployment and Compliance Team, focusing on End User Device deployment projects, facilities projects and managing the compliance and reporting on thousands of PCs across the organization• Responsible for the Field Services Support (Desktop Support) Team, focusing on break fix tickets and fulfilling specific user requests across the organization• Responsible for the Media Services Team, focusing on the user experience, education and meeting support for Cisco WebEx Meetings • Formerly responsible for the IT Solution Center (Help Desk) Team, focusing on support first level technology issues from internal users across the system, handling on average 10,000 calls per month • Built a team known as Business Collaboration Software Support who staffed the organization’s Tech Bar, focusing on supporting various business collaboration software (OneDrive/O365, Cisco Collaboration Suite, Outlook)

• Led a team of Financial Analysts responsible for overall financial management of the Children’s Information Technology Department portfolio • Partnered with Executive IT Leadership, providing support in strategic discussions and negotiations • Managed both Capital and Operating budgets, focusing on forecasting, planning and analysis • Drove process improvements to optimize internal financial processes

• Financial leader in managing a portfolio of over $75M, providing executive management with advice on financial decisions and implications • Managed process improvements and change management focused on optimizing strategy within the company’s IT portfolios to ultimately drive company profitability

• Partnered with Finance, Accounting and IT to identify and champion process improvements within the company’s Financial Systems• Lead financial system projects championed by the CFO to optimize the company’s Cost of Goods Sold margins• Lead efforts with Tax to identify and improve corporate tax structures resulting in significant savings

Key Client: Centers for Disease Control and Prevention (Atlanta, GA)• Led a team of four consultants in a process improvement engagement focusing on the CDC’s Commercial Payments Branch, working directly with client officials to capture current business processes throughout the organization• Conducted and delivered an organizational assessment to CDC’s CFOKey Client: Federal Bureau of Investigation (FBI)• Managed the development and implementation of processes and strategies for a large procurement program focusing on cost optimization and fiscal policy decisions• Developed strategies to more efficiently and effectively streamline financial and procurement practices that saved the client an estimated $5M a year through a newly implemented purchase card program • Developed comprehensive policies and training surrounding acquisition planning and purchasing programs Key Client: United States Coast Guard• Led a team of three consultants that provided audit, financial and program management support services to assist with the client’s financial statement audit

• Performed industry and market analysis to identify technological and performance changes in products in determining the best value• Lead evaluations of product offers consisting of warranties, replacement, service and the effect on initial costs versus lifetime costs • Identified exceptions or changes needed in standard contract provisions, selecting the appropriate contract type and coordinating socioeconomic factors with appropriate activities, and making determinations concerning minimum or maximum order limitations, method of award. • Lead reporting teams in the evaluation of fiscal soundness, production capacity, quality control, present business commitments, previous record of performance, and other indicators of capacity of various business wanting to work with the Federal Government

• Provided leadership and analysis focusing on competition policy and small business advocacy throughout the Department of Defense• Lead analysis efforts to develop congressional reports used by congressional committees in making important Department related decisions.