Johnny Bell Email & Phone Number

Highlands, Louisville, Kentucky, United States

In my most recent role, I contributed to leadership for a high volume restaurant in the local community. I maintained insight of menu items, ingredients, and preparation methods. I also upheld safe food handling practices as well as ensured correct storage of food and beverage items. I also handled opening and closing of the store, populated reports, and sent info to district management. Other duties and achievements entailed:• Offered high caliber support to the General Manager during execution of daily requirements.• Crafted schedules to meet demand, monitored food waste, and improved profits by over 20%.• Accelerated revenue and increased sales month over month break a stagnant stretch of 36 months.• Trained, mentored, and coached team members in best practices.• Utilized cross-selling techniques to augment the value of transactions.• Informed customers of specials and deals to build brand loyalty and create repeat business.

Louisville, Kentucky, United States

Louisville, Kentucky, United States

While with Spectrum, I handled inbound communication, assessed customer needs, and provided high caliber service while troubleshooting issues. I exhibited the ability to lead customers through steps while restoring service. I also leveraged my extensive insights regarding products and services offered by Spectrum. Other accomplishments and responsibilities entailed:• Contributed to a team environment to meet the needs of customers.• Commended by superiors for offering exceptional customer service.• Remained up to date on the latest advancements and alterations to Spectrum products and services.

Highlands

While with Papa John’s, I received notifications of orders, collaborated with staff, and packed food. I also ensured all orders were complete before leaving the premises. I then safely and secure transported food and processed payment for customers (as required). Other duties and achievements entailed:• Demonstrated the ability to transport a high volume of orders per shift.• Informed customers of additional specials or coupons for the next order.• Built brand loyalty through courteous service.• Served as the Night Shift Manager for the first year before transitioning to the Delivery Specialist position.• Executed door-to-door marketing.

• Transported customer orders safely and securely.• Received and processed payments for orders; advised customers of special programs.• Optimized time in the field to maximize delivery capability with each run.

Louisville, Kentucky, United States

• Maintained expansive knowledge of Medicare and Medicaid and advised callers of coverage.• Demonstrated empathy while engaging with customers and upheld confidentiality practices.• Received training in the five core skill sets for inbound calls.

Louisville, Kentucky, United States

• Received inbound communication, determined customer needs, and aided with questions regarding transactions.• Filed disputes for unknown charges and issued new cards in the event of lost or stolen cards.• Handled various requests such as credit limit increases; informed customers of promotions such as balance transfer options.

Louisville, Kentucky, United States

• Engaged with customers, ascertained needs, and assisted with technological issues.• Maintained knowledge of IgLou products and services as well as operations of systems.• Credited for the ability to quickly resolve issues while expanding customer loyalty.

Louisville, Kentucky, United States

• Promoted multiple times during tenure and entrusted to train new team members.• Regarded as a significant contributor to opening new locations.• Entrusted to lead operations of a new store and accelerated revenue and sales growth.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Computer Installation And Repair Technology/Technician