Supported HVAC Building Automation System (BAS) and Mobile Technician application software.Application Support:• Vetted customer inquiries and documented detailed recreation steps• Liaised between support, development teams and management seeing inquires through to resolution using Support Center and JIRA• Tested and troubleshooted Raspberry Pi devices used in communications between BAS and AWS cloud• Utilized SQL Server and Hyper V virtual machine to troubleshoot data in a mobile technician application• Custom ad hoc reports development and management• Software and portal research and recommendation

Supported Panera Bread and Wendy's franchise restaurants, home office users and remote collaboration with nationwide team.Application Support:• Mission critical register and payment processing applications• Sales, payroll and reporting software on manager workstations• Drive through timer day part reporting• Headsets, order confirmation board and store phones• Delivery, catering, and operations applications and workstationsNew Restaurant Builds: Installed:• Network cables and punched down at patch panel and keystone jacks• Kitchen controller mounts and stations• Registers, printers, and payment processing machines• iPad kiosks• Back of house server, wall mounted monitors, printers, and IP based phones• Patch panels, switches, routers, and bladesPhones:• Installed wired and wireless units and access points• Knowledge of configuring, registering, provisioning, and troubleshooting VOIP Printers:• Install and configure network and local printers• Maintained toner, drum, and cartridges• Receipt and decal printers:o Dismantle and rebuild with new thermal units and refurbish for reuseo Installed new interface cards based on need Firewall:• Installed Fortinet devices and worked with Managed Service Provider Trustwave and NuArx• Tested WAN fail over• Configured static IPs of all IT related devices Wireless Access Point:• Installed and configured Ubiquiti AP Laptops, Servers, and Workstations:• Maintained operating system and software• Upgraded hardware• Repaired and replaced, as necessary Security Cameras:• Troubleshoot, maintain, and repair• Review and export footage for police investigations

Digital Marketing:• Managed email marketing campaigns from concept to delivery for five brands.• Managed multiple websites on Dealer.com and Dealer Inspire (Wordpress) platforms.• Prepared ad copy and disclaimers on New Car, Pre-Owned, Finance, Service and Parts Specials.• Helped to manage Google Pay Per Click campaigns.• Managed banner display and re-marketing ads.• Managed multiple advertising vendors contributing to meeting strict deadlines.Social Media:• Curated, branded content and maintained regular schedule of sharing and scheduling across platforms utilizing Hootsuite.• Responded to customer inquiries and reviews.• Managed Facebook ad campaigns.• Monitored and responded to mentions and specific keyword conversations via Hootsuite for all four brands.• Tracked metrics daily.Reputation Management• Monitored and responded to reviews on Google, Yelp, Cars.com, DealerRater, Facebook and Twitter.• Wrote review responses for General Managers. Co-Op Fund Management• Managed appropriate required documentation.• Recouped more than $450K from multiple brand funds.• Tracked and reported to GMs and President.

-Simultaneously managed multiple dealerships’ social media on different platforms.o Utilized Facebook, Twitter, YouTube, Google+, Google Places, Pinterest, Instagram.o Engaged with different brand’s audiences: Infiniti, Land Rover/Range Rover, Volvo, Fiat, Fisker, BMW, Chrysler/Jeep/Dodge/Ram, Mini, and Jaguar. -Created and ran various custom Facebook applications, contests and giveaways.-Monitored, tracked and reported on online reputation review sites.o Google+, Yelp, DealerRater, Yahoo, Cars.com, Edmunds.com-Escalated customer issues communicated to us via social media, generated traffic, leads and enhanced brand awareness.-Updated monthly Sales and Service specials on web sites.-Reported directly to and worked with Owner, Store General Managers and Business Development.

Facebook Fan Pages:-Custom Profile picture.-Custom Banner pictures.-Custom Landing Page with up to three pages within it.-Custom Icon.-Reveal Page to increase "Likes".-Assistance in obtaining vanity URL.-Hosting of site included.http://www.facebook.com/toprankmedia

Pre-Paid Legal Services, Inc. is a New York Stock Exchange company that has been providing legal service plans to North American families for over 38 years. (Now renamed as LegalShield)Our customers can access legal counsel and advice from qualified lawyers simply by calling a toll free number.We also help employers attract and retain quality employees by offering our service as an employee benefit.Many other benefits are included, but even at the most basic level our plans allow you to have peace of mind, knowing that the promise of Equal Justice Under Law is a reality.https://johnnybpinedajr.prepaidlegal.com

Crystal Reports Developer Kroeschell, Inc.Crystal Reports developer; Modified and designed new and existing reports including use of sub reports, cross tabs, parameter based, formulas and drill downs. Requirements gathering, iterative design and client sign off.SQL Server 2005 query troubleshooting, use of Views and Stored Procedures as data source.Software used: Crystal Reports XI, SQL Server 2005, ViewpointCS (Construction Software).

SQL Analyst/Crystal Reports DeveloperSage MAS 500 ERP administration and support.Crystal Reports developer; Sales and Inventory analysis, Budget vs. Sales and trend analysis.SQL Server 2000 administration, support and SQL Developer; Responsible for all areas of mission critical data.Daily usage of SQL Server 2000, Access, Crystal Reports, Sage MAS 500 ERP.

Maintained DTS packages, data processing and performed ad hoc queries of a Marketing database on SQL Server 2000 while part of a Data Management and Reporting Team.Emerged as the resident expert and single point of contact between our team and an internal network infrastructure provider for Crystal Reports development, hosting, distribution and maintenance.Mentored and performed knowledge transfer to junior level developers.Utilized SQL Server 2000, Oracle, Access, Crystal Reports 10.0, Crystal Enterprise, and Perforce (version control repository).

Integration ArchitectASP.Net development in a contract management system that tracks the complex particulars of government contracts.Utilized Crystal Reports 9.0, Crystal Enterprise, ASP.Net, SQL Server 2000, custom control development and .Net Framework for the design, development and integration of the overall contract management system.Designed and implemented a web based Help section for above application using MS HTML Workshop. "I DO" WEB DESIGNS

Enhanced and maintained a multi tiered web based futures and options statement reporting application. Developed in VB 6.0 and ASP, both VB script and Java script (Interdev 6.0), utilizing SQL, COM, IIS, MTS and Oracle on an NT platform.Coded enhancements in internal security application. Responsible for recommendations to "white label" an application. Developed in VB 6.0 and ASP, both VB script and Java script (Interdev 6.0), utilizing SQL, COM, IIS, MTS, Oracle and Access 2000 on an NT platform.; Responsible for recommendations of third party tool in excess of one million (Cognos).Cross-trained team members on support of various applications the department was responsible for. VB 6.0, Interdev 6.0, Access 2000.

Responsible for programming, debugging, enhancements and maintenance of various VB and ASP applications with client interaction as the norm. Client projects included:E. D. & F. Man Online Futures and Options Trading ProjectSupported and enhanced various VB applications and ASP web sites that brokers use to serve their clients or that support the full transaction of submitting online Futures and Options contracts to various exchanges.Designed and coded audit trails of new and existing contracts to better streamline customer support, using VB6.0, Oracle.SameDay.com and OurHouse.com Shipping and Rating TanData ProjectTeam member providing technical solutions to the different issues with the TanData product implementation. It included hosting an ActiveX DLL and an ActiveX EXE on the web server, implemented as an MTS component. Front end on Interdev 6.0.Developed a prototype presentation layer using Visual Basic and integrated it with the MTS component and the TanData business functionality with SQL and Oracle. Created the test scripts for the application.

E.O Electronic Office Supplies Ordering ProjectResponsible for change requests to an existing item ordering product. Responsible for all code changes, coordinating testing, troubleshooting and fixing newly identified bugs. Development used VB 6.0, Access 97, SQL, Unix and Installshield.Documented procedures and environments used. Development included updating installation and dial-up scripts.

Developed various pieces and sections of a GUI product contributing to the overall streamlining of data transfer and validation.Developed field validation controls, file update and maintenance program using VB 6.0, SQL, Access 97, and Oracle on NT.Coordinated efforts of other developers helping to keep deadlines and reporting status to project leader.Organized channels of communication among developers to address issues and further facilitate team environment.Documented protocols, created weekly setup files, burned CDs of software and quality tested installation.

Responsible for analysis, programming, and GUI development tasks, with significant client interaction. Client projects included:ABN AMRO Year 2000 Compliance ProjectAnalyzed programs as team member using case tool to determine concentrations of date and time usage.Recommended needed resources to bring select programs to compliance. Trained members on case tools.Norwest Financial Prototype ProjectDesigned, coded and implemented Dealer Set-Up subsystem of client prototype using Visual Basic, SQL Server, and case tools in Windows NT environment. Led JAD sessions with client domain experts.Prepared documentation on Dealer Set-Up and Customer Information screens.Prepared documentation for setting up prototype on stand alone PC for customer presentation by Marketing.Standard Federal Imaging ProjectPerformed system test of the route on the Document Management System. Performed program changes, as needed, to the route and tested proper parameter settings on high-speed scanners.Presented Document Management System to client. Prepared system documentation.First Chicago Imaging ProjectPrepared user and system documentation. Performed debugging in C++.Formatted and rebuilt workstations.