Johnny Cisneros Email & Phone Number

United States

Lead designer of digital learning for Business Strategy and Services within Financial Management Services. Recipient of two awards: “June 2022 Shining Star Award” and “Star of the Risk Management and Internal Controls (RIC) Initiative.” Course Creation Process — Devised, documented, and drove the strategy for online course development on two major, multi-year initiatives. Applied the full project management lifecycle, delivering courses according to the scope, schedule, and budget.Interpersonal Skills & Collaboration — Found ways to resolve differences among SMEs and stakeholders concerning the scope of training material and course design. Commended by senior leadership for building partnerships through empathy, communication, and diplomacy.Use of Generative AI Technologies — Leveraged ChatGPT, ClaudeAI, and Descript (paid subscriptions) for content development: creating course outlines, devising training plans, crafting checklists for presentations, and editing user guides from recorded presentations.

Irvine, Ca

Designer of a certificate course, “Artificial Intelligence (AI) Fundamentals” for the Office of Executive Education in the School of Business. Enabled the department to transition from delivering face-to-face programs to delivering online and remote programs during COVID-19.Visual Design — Applied graphic design and copywriting skills to help subject matter experts position their certificate on AI Fundamentals. Transformed a basic, text-heavy slide deck into a beautiful, persuasive brochure, winning the business of KPMG (Southern California). Multimedia Production — Established the workflow for content development, collaborating with faculty before recording in the studio. Recorded, edited, exported, uploaded, and embedded all videos and other media for delivery through the learning management system (i.e., Canvas).Thought-Partner to SMEs — Quickly became conversant on technical concepts related to the AI Fundamentals certificate (e.g., data science, machine learning, deep learning). Provided SMEs with constructive feedback on course structure, design strategies, and presentation tips.

Stanford, Ca

Led the design and development of a new, micro-learning library, equipping 600+ staff to use a highly-customized instance of Salesforce enterprise software for fundraising efforts. Recognized by executives for producing high-quality training. Research, Innovation, and Practice — Applied educational research (e.g., cognitive load theory) to the design and implementation of an innovative library of 100+ video tutorials. Proven ability to merge theory with practice, helping learners acquire technical skills with Salesforce.Project Management & Workflows — Deployed a new project management software for managing the course development process, including scoping the project, analyzing needs, writing training scripts, recording, editing, publishing media, and updating content.

San Jose, Ca

Director and assessor of online learning efforts for an accreditation visit from the Western Association of Schools and Colleges (WASC). Applied analytical skills to review STEM materials and gauge overall readiness. Commended by the visiting accreditors for my candor, judgment, and resourcefulness.Program Evaluations & Assessment — Performed class observations, expert reviews, and student evaluations for online and hybrid courses. Provided recommendations to program chairs, faculty, and institutional research for improving the student learning experience.Financial Budgets & Decision Support — Developed budgets and timelines for prospective online degree programs. Conducted market research to discover industry trends and project revenues. Proven ability to synthesize data for helping executives with decision-making.

Bellingham, Washington Area

Founding director and product manager of educational resources for a company within the edtech sector. Recipient of “Dynamic Growth” and “Edison Initiative” awards. Worked as an instructional designer (Jan 2009 – Jan 2011) and a content editor (Aug 2006 – Dec 2008).Innovation & Entrepreneurship — Pioneered the company’s educational division of digital courses. Partnered with multiple teams — faculty speakers, software developers, marketers, salespeople, designers, and editors — exercising tact and resilience in leading innovation.Presentation Skills & Outreach — Delivered over 200 presentations to recruit prospective speakers and introduce them to our best practices in online pedagogy. Provided timely and flexible coaching, building rapport and improving communications with a diverse faculty.Leadership Skills & Accountability — Promoted to supervise a six-person learning design team and oversaw internal production teams and external contractors. Appreciated for modeling a service-oriented attitude. Proven ability to not only manage projects but also people.Problem-Solving & Process Improvement — Devised and executed a strategy for scaling production in an agile, fast-paced environment. Reached executives’ goals of recording 100 courses and releasing 50 courses in a calendar year. Reduced costs by 33% per course.

Bellingham, Washington Area

Technical Writing & Software Training — As a subject matter expert (SME), produced 100K words of technical instruction. The training helped learners use the company's digital library software for computer-assisted language learning (CALL).Content Production with Video — Evaluated video authoring tools (e.g., Camtasia, ScreenFlow, Captivate, and Final Cut Pro) for production and learning outcomes. Recorded more than 200 screencast tutorials for two courses, generating over $1.1M in revenue and reaching over 6,000 end users.

Ceres, Ca

Teacher of over 250 K-8 students in the subjects of physical education, music, and computers.Curriculum Development & Creativity — Produced a new and enjoyable P.E. curriculum based on state standards, spanning nine grade levels. Turned a small $300 budget into a school year’s worth of P.E. activities for K–8 students.

Master Of Research, Technology-Enhanced Learning

A top-ten, research-intensive UK university awarded “University of the Year” (2018) and the highest possible score of “Gold” in the UK.

Master Of Arts, Biblical Languages

Bachelor'S Degree, Music