Johnny Morgan Email & Phone Number

Dublin, Ohio, United States

Working in conjunction with health care professionals (doctors, pharmacists, nurses, front office staff, medical records, and information technology staff) to advise and assist in the adoption of Updox and related to Electronic Medical Records technology integrations (Amazing Charts, Rx30, Pioneer, BestRX, Pharmacy Connect, Practice Fusion, EMDs, ComputerRx, Greenway, etc.). Triages and resolves requests via phone, email, live chat, and remote web access. Research issues within software, printing, usability, and training on how to use the features offered from Updox. Accurately document and resolve tickets within Salesforce. • 98%+ CSAT from our customers interacted/worked on devices for over 3000 reviews• Trained and onboarded 8 new hires• Averages between 400-500 closed tickets per month• Daily use within systems such as Salesforce, Slack, Microsoft Teams, Intercom, GoToAssist, JIRA, Confluence/Atlassian & Zendesk• High Focus in CSAT, NPS & CES

Columbus, Ohio Area

Operates as a liaison between internal buying teams and external vendor partners regarding the execution and communication of purchase order creation & maintenances. Provides thorough communication and record keeping through lifecycle of purchase order. Maintains data integrity and ensures SOX compliance• Resolve issues that prevent PO processing and receipt through research & partnership with cross-functional teams (Distribution Center, Traffic Department, Planning, Vendors, IT, and Buying).• Download and validate UPC codes; systemically link UPC to DSW style.• Processes 10-200+ purchase orders daily. • 50+ vendors including Nike, Under Armour, Adidas, Reebok, Puma, Vans, Converse & New Balance.

Greater New York City Area

-Leads team and in house vendors responsible for the sales of all Apple, Windows/Microsoft, Google Chrome, printing, tablets, etc.in the PC and Computing Business area. -Ensures department meets or exceeds all revenue and customer satisfaction metrics.-Retains and educates team members on all new product information. -Leads team of 8 sales consultants, including in store vendors from Apple and Microsoft-Consistent #1 in store with an NPS Customer Satisfaction Survey average of 98/100-Highest grossing department in store across a 12 month period between 2018-2019

Hartsdale, New York

-Led the Apple product area of the store and trained/educated team members and customers on new product information. -Oversaw sales efforts of all 8 team members and coordinated sales efforts with store leadership.-Consistently met/exceeded sales metrics and led the store 7 months straight in revenue generation.

Hartsdale, New York

-Implement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service.-Demonstrated excellence in execution of selling skills, selling strategy as well as Customer Metrics (NPS)-Supported sales strategies in partnership with sales managers and leadership to achieve operating results, growth objectives and over financial goals.

Greater New York City Area

- Managed a pipeline of clients across the United States and Canada.- Leverages metrics to strategize all advertising program sales and customer consultations. - Strived to become an expert in advertising solutions and product knowledge with the ability to identify customer needs. -85-120 outbound phone calls a day to identify and maintain strong partnerships and bond with ours clients.

Greater New York City Area

- Prepares quotes and performs closing of all prospective sales leads.- Prepares all policies for sales and procedures in connection with both internal and external clients.- Maintain existing book of business as well as explore ways to expand it.- Develeops all required sales documents and signs all documents as per requirement.- Coordinate with customers to manage all expiration dates for polices.- Endorse changes to existing as well as new policies to clients be interest.- Designs efficient relationships with all customers and ensures compliance to all production requirements. - New York License in Property and Casualty License# 1385006- Ohio License in Property and Casualty License # 1102130- Michigan License in Property and Casualty License # 0765114

Greater New York City Area

- Handles admission and discharges for patients in boarding as well as surgery- Constructs treatment plans on a case by case basis.- Recommends proper dietary options for patients with specific medical and dietary needs.- Creates and maintains all current and new accounts for the office- Responsible for the booking and cancellations of appointments.- Handles the invoicing process for clients.- Answering of multiple phone lines and the faxing of documents.

Toledo, Ohio Area

- Removal of all furniture from dorm rooms for summer cleaning and maintenance.- Responsible for repairs to furniture as well as appliances of the dormitory.- Transferred items to and from the storage location.- Changed all mattresses in twenty dormitory buildings and fraternity houses on the campus.- Assisted in moving in the incoming students for the coming school year.- Purged all old items of furniture, bedding, and mattresses from the storage facility.

Greater New York City Area

- Repaired furniture, flooring, appliances, and lighting for the upcoming school year- Cleared classrooms of all furniture to undergo painting, waxing, stripping wood, polyurethane- Manually waxed, stripped, and polyurethane of wood floors as well as tile- Maintained the connecting church of the school garbage, resupplying, mopping, etc. - Ordered needed supplies for the school as well as the church and rectory

Bachelor’S Degree, Sociology

Activities and Societies: Phi Gamma Delta, Intramural Softball (Mens as well as Co-Ed, Basketball, and Soccer.Team Captain for Softball.

Education record

Activities and Societies: Baseball, Basketball, Football, Soccer