Johnny Decarlo Email & Phone Number

United States

Customer Experience Representing Moonachie, N.J. Off-Set & Digital Facility(Northeast Region) since April 2022Assisting existing and new customers via phone, e-mail, e-chat, offering constant remote support for business owner’s promotional print jobs, and acting as liaison for their client’s design orders. In-person inquiries on occasions when walk-ins visit office also handled, as well as aid at will-call lobby for package pick-up desk done when needed. Fulfillment proficiency 90% done through relationship-building, primarily by way of ‘Interactive Systems’ encompassing:‘Individualized Inbound’ (i.e.; live calls and voice messages which enter my direct extension by specific account holders seeking personal, timely responses. Hence, by being their go-to service agent and set representative, the providing of aid in organizational nature takes place through alleviating any and all unforeseen complications so as to execute errorless and stress-free, repeated transactions)‘Que Availability’ (i.e.; five total daily hours of a more randomized nature in continuous calls, varying in purpose — from answering general promo item F.A.Q.s — related to business cards, banners and yard signs primarily, often including navigating those at initial stages of customizing their options across 4over online catalog, to being a follow-up guide for others seeking status updates of placed orders into final delivery phases. Attentively bringing enthusiastic professionalism combined with fast, friendly proficiency, regardless of task at hand is key to this role. By applying accuracy above all as a team player, the goal in exceeding expectations becomes the motivating force and such is achieved by ensuring customer’s correct items requested always arrive to accurate location on desired date. Randomly rep-distributed dial-ins, requiring spontaneous, speedy solutions define this position)

New Jersey

Catering company owner providing trays of gourmet foods to private customers in the tri-state area

Greater New York City Area

Responsibilities - contractually retained by long-standing businesses to create / assist in brand reputation and growth as well as by start-ups entering the local market through several industry funnels from obtaining all necessary permits in accordance with town regulations in a timely manner, to serving as key point person for all vendor correspondences, scheduling / leading of meetings and presentations, overall managerial assistance. Providing an average increase of 20% productivity while simultaneously decreasing overall overhead by 35% via clientele acquisition / up-sell / retention. Expert contributions in marketing / advertisement / special event coordination and facilitation

Developed and implemented a cohesive marketing plan to increase brand awareness, built solid relationships with media and stakeholders through creative P.R. strategies, prepared regular reports and presentations on marketing metrics for the C.E.O. of NY/NJ/CT/PA regions of imported specialty food and beverage product distributors

Solicited new business by cold calling daily (via phone and email), consistently reached monthly and quarterly goals, implemented new and revised marketing ideas to V.P. of Marketing and Director of Sales