• Connect new clients with buy side representation setting them on their path to home ownership• Successfully coordinate home viewings between customers, buy side agents and listing agents• Live call support for agents and customers maintaining 98% live call answer rate leading the Central team with most answered calls• Lead training shadow sessions for new hires to teach basics and best practices, and sessions with buy side agents to teach them how the Redfin system works from a Tour Coordinator perspective

• Coach and train diverse team members to work together to exceed customers expectations driving our highly satisfied customer engagement score to over 80%• Create and coordinate monthly store events and adoption events with local animal shelters to create more community ties, help animals in need find homes, and drive donations to worthy organizations• Lead team members to up sell private brand “Redford Naturals” dog and cat food to 8% penetration of all pet food sales• Increase sales through customer engagement and retention leading to current 2% growth in year over year• Merchandising product to drive average transaction growth of 1.5% year over year• Manage inventory to meet the needs of the store and minimize shrink

• Created volunteer program for the ReStore including methods for recruiting, training, and retention of volunteers which lead to a growth of volunteers hours from an average 15 per week to 45 per week• Lead in house graphic design projects from mailing campaigns to brochures and newsletters for ReStore and the affiliate office• Developed online presence for Habitat for Humanity of Northwest Indiana through creation and management of social media pages, updating the organizations website, weekly email campaigns, and starting a weekly video blog to highlight ReStore volunteers and donations• Solicit gifts in kind donations for events of approximate $200 value per event and maintain relationships with those donors for future in kind donations• Utilized sales data to improve the design of ReStore department layout optimizing sales per square foot• Create and coordinate sales and events, including food pantry donation drives, art auctions, and pet awareness and adoption events at the ReStore to draw in new customers from diverse communities within Northwest Indiana • Developed safety program for the ReStore and compiled and maintained MSDS binder

• Created volunteer program for the ReStore including methods for recruiting, training, and retention of volunteers which lead to a growth of volunteers hours from an average 15 per week to 45 per week• Lead in house graphic design projects from mailing campaigns to brochures and newsletters for ReStore and the affiliate office• Developed online presence for Habitat for Humanity of Northwest Indiana through creation and management of social media pages, updating the organizations website, weekly email campaigns, and starting a weekly video blog to highlight ReStore volunteers and donations• Solicit gifts in kind donations for events of approximate $200 value per event and maintain relationships with those donors for future in kind donations• Utilized sales data to improve the design of ReStore department layout optimizing sales per square foot• Create and coordinate sales and events, including food pantry donation drives, art auctions, and pet awareness and adoption events at the ReStore to draw in new customers from diverse communities within Northwest Indiana • Developed safety program for the ReStore and compiled and maintained MSDS binder

• Plan and teach lessons for the Youth Plus after school program at Carrie Gosch Elementary School in East Chicago, IN• Submit orders for supplies for the classes keeping within the class budget

• Recruit instructors and help design coursework for community classes and Saturday Art Labs• Grant writing and research leading to $1000 arts grant from Target to fund Saturday Art Labs• Strengthened relationship with Unity Community Center afterschool program to further serve underserved youth and their families with arts education• Design Brochures and other promotional materials for education department

• Successfully supported three students for admission to the competitive Bachelor in Fine Arts program • Write and teach syllabi for 200 and 300 level classes and independent study students and maintain office hours for additional teaching and mentoring• Managed intaglio print shop and classroom including maintenance, ordering supplies, and maintaining the department’s budget• Member of health and safety committee

• Oversee gourmet department and help the department head meet weekly sales and shrink goals through merchandising endcap displays and other sales opportunities throughout the sales floor• Lead safety trainings as Store Safety Captain