Johnny Nix Email & Phone Number

Dallas/Fort Worth Area

Provides technical support for customized production related applications in the automotive assembly industry. Maintains and troubleshoots LAN / WAN and Wireless Infrastructure and assists with the implementation of systems upgrades and security integrity. Coordinates hardware, operating system and software setup and trains end users on hardware and software applications. Proactively monitors systems to include problem identification, escalation and resolution. Primary contact for hardware and software related questions. Supports scanning and printing activities for all production lines and material handling. Some coding responsibilities in PowerBuilder and SQL.

Provided technical support for customized production related applications in the automotive assembly industry. Maintained and troubleshot LAN / WAN and Wireless Infrastructure and assists with the implementation of systems upgrades and security integrity. Coordinated hardware, operating system and software setup and trained end users on hardware and software applications. Proactively monitored systems to include problem identification, escalation and resolution. Primary contact for hardware and software related questions. Supported scanning and printing activities for all production lines and material handling. Some coding responsibilities in PowerBuilder and SQL.

Dallas/Fort Worth Area

Provided technical support and troubleshooting for network, desktop, and/or systems hardware and software for the Department of Justice. Responsibilities included phone and help-desk support for local and off-site end-users, diagnosing inquiries and work requests as they related to maintenance of personal computers and related systems, applying diagnostic techniques to identify problems, investigate causes, and recommend solutions. Installed, configured, and upgraded computer hardware and software. Maintained current knowledge of relevant technologies as assigned. Participated in special projects as required.

Dallas/Fort Worth Area

(Weekends/Day-shift) Provided on-site technical support and troubleshooting for 500+ Southwest Airlines air traffic control end users to include troubleshooting of Windows and Linux workstations and other system hardware and airline specific software such as WSI Fusion. Coordinated hardware, operating system and software setup and system refresh as needed.

Athens, Tx

Installed, configured and maintained network devices and workstations for small and medium businesses to include servers switches, routers, wireless APs and other devices. Installed and managed software and software suites such as Office365, antivirus packages and exchange server services through Exchange 2008 and 2012.

Baton Rouge, Louisiana Area

Provided remote technical support and troubleshooting for more than 50 H&E Equipment locations to include support for iPhones and iPads, network issues, desktop support of Windows workstations and system hardware and software.

Athens, Texas

Installed, configured and maintained network devices and workstations for small and medium businesses to include servers, switches, routers, wireless APs and other devices. Installed and managed software and software suites such as Office365, antivirus packages and exchange server services through Exchange 2008 and 2012.

Rockwall, Texas

Afsoc Hurlburt Field, Okaloosa, Fl

Provided end user support for US Air Force Special Operations VIP personnel. Respnsibilities included desktop support and the installation and troubleshooting of software and hardware issues including COMSEC equipment, client peripherals such as printers, KVMs, PKI card readers and network connectivity issues.

Network Support / System Administration• Created and managed new user and computer accounts via Active Directory. • Created and managed user mailboxes via MS exchange and MS host exchange. • Installed, configured, managed and monitored MS Windows servers including Domain Controllers, Active Directory, MS Exchange Servers and file servers. • Scheduled and configured network backups via VERITAS backup exec.Helpdesk Support and Management• Managed and trained personnel providing customer support through a help desk environment providing administrative technical support for computer hardware and software issues. • Conferred with staff, users, and management to establish needs and cost comparison analysis for new systems or modifications. • Identified, researched, resolved and documented technical issues. • Responded to telephone calls, email and personnel requests for technical support. • Installed and performed minor repairs including break/fix to hardware, software, or peripheral equipment, following design or installation specifications. • Installed, configured, managed and troubleshot issues with Cisco VOIP equipment. • Developed training materials and procedures, and trained users in the proper use of hardware or software.

Texas Commission On Law Enforcement License, Basic Peace Officer Program, Cadet

Bachelor Of Science (Bs) | Dnf, Web Design And Development

High School Diploma

Activities and Societies: Student Council President (1 Year), Class President (3 Years), Student Council Representative (3 Years).