Johnny M. Email & Phone Number

San Diego, California, United States

I help facility operators problem solve across their janitorial/day-porter, post-construction and critical environment cleaning programs.Send me a text message or give me a call at (858) 925-4466

San Diego, California, United States

San Luis Obispo, California, United States

I led all things customer awareness, acquisition, and engagement (look below for specifics)⦾ Led acquisition of 4,000 customers through 10+ channels (1.2K drivers + 2.8K riders @ 31.8% act. rate)⦾ Created and enforced Community Guidelines / Trust & Safety Policies / Frequently Asked Questions⦾ Managed and organized hundreds of customer support tickets via in-app Ryde Support and email⦾ Created our comprehensive systems/processes for campus expansion playbookHigh-level campus expansion playbook (~2 year timeline):⦾ Pre-launch (1): Focus on early adopter acquisition through daily in-person/digital touchpoints⦾ Launch (2): Establish high visibility through on-campus + digital strategies (focus on holiday travel)⦾ Scale (3): Double down on referral program through our active customer base (cont. in-person/digital)⦾ Mature (4): Reduce on-campus presence as customers leverage referral programsFun Metrics:⦾ $65,000 paid out to drivers & 650,000+ miles traveled⦾ Seat Occupancy Rate: 36.9% → 55.6% (~8 months)⦾ Payment Bypassing Rate: ~20% → <5% (~3 months)⦾ Revenue: 94.4% m/m growth (~8 months)

San Luis Obispo, California, United States

Organized founding team (shout-out: Josh & Emily) and learned a ton (look below for specifics)⦾ PM'd + launched MVP in 60 days to ~400 waitlisted users⦾ Pitched to an accelerator + grant ($15,000 won)⦾ Self-taught Figma + designed 350 screens

San Luis Obispo, California, United States

Quickie delivers college student essentials in 10 minutes or less (look below for my contribution)⦾ Delighted 550+ customers across 1,100+ deliveries⦾ Hire #2: Onboarded & trained 4 Flashers⦾ Maintained operational efficiency through 500% growth in weekly revenue⦾ Managed inventory of 100+ items

San Luis Obispo, California Area

⦾ Led ~7 new hires in learning the operations of the Performing Arts Center⦾ Assisted FOH managers with pre, live, and post-event needs⦾ Reported to the FOH manager any and all concerns/compliments from patrons⦾ Assisted the A/V team with the reconfiguration of the lighting systems⦾ Load-In/Strike FOH & BOH

Berkeley, California, United States

⦾ Led feature in GQ.com which resulted in 300+ new orders⦾ Managed web inventory of up to 100 unique pieces⦾ Contracted web & graphic designer for a complete redesign⦾ Photographed models + products for web and social media⦾ Connected with fashion influencers (Tina Kunakey & Alton Mason)

San Francisco Bay Area

⦾ Helped facilitate a mainstage event for 50,000+ attendees⦾ Reported directly to the Mainstage Producer ⦾ Assisted in the formatting, printing, organization, and distribution of event materials to designated team members⦾ Picked up performers and delivered them to their tents for stage preparation⦾ Led 5 volunteers for day-of-event operations

San Francisco Bay Area

⦾ Worked with over 40 clients with a retention rate of ~70%⦾ Managed 3-5 clients at any given time⦾ Recruited, led, managed, and contracted 7 workers to various clients

San Francisco Bay Area

⦾ Sourced over $7,500 in outside investments and returned profits of ~100% to each investor⦾ Sold out over 1,400 tickets across the three events⦾ Planned, financed, marketed, and produced 3 private events⦾ Managed finances, ticket sales, marketing, talent acquisition, venue booking, security recruitment, event videographer, and communication between all parties

Berkeley

⦾ Facilitated a safe and fun classroom environment for preschool students⦾ Worked closely with other staff members to create fun and interactive experiences⦾ Greeted students and their parents as they were dropped off and picked up ⦾ Set up students’ snacks, lunches, and workshops⦾ Assisted teachers in the organization of classroom materials