Johnny Perez Email & Phone Number

Johnston, Rhode Island, United States

Cranston, Ri

Cranston, Ri

Providence, Rhode Island

- Maintain customer records by updating account information, including transactions, sales, complaints, orders, and cancellations to ensure follow-ups as required- Offer 5 – 10 customers per day company services, such as truck and storage rentals- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and providing the best solutions to solve; expediting correction or adjustment; following up to ensure resolution- Manage and reconcile cash registers processing more than $2,500 in average weekly transactions and make cash deposits of $1,000+ during peak seasons - Performed operational projects as needed and assigned- Conduct payment reminder phone calls and manage up to 5 – 15 incoming calls daily

Warwick, Ri

- Managed a team of 4 – 6 employees, ensuring safety procedure compliance and completion of daily production goals - Led daily outbound team meetings to review the team’s performance, discuss process improvement, and to set goals and follow up dates - Utilized problem solving and conflict resolution skills and escalate situations to Shift Managers, Operations Manager, and/or Human Resources when appropriate.- Completed 8 daily management reports such as hourly truck load updates, and individual employee scans per hour tracking- Performed special projects as needed and assigned- Managed labor relations between management and union in order to ensure that daily production goals are met- Ensured compliance of OSHA (Occupational Safety and Health Administration) and other key management initiatives and regulations- Independently prioritized and accomplish multiple tasks within established timeframes- Effectively accomplish assigned duties/tasks through the work of subordinates

Warwick, Ri

- Responsible for maintaining an average manual scan rate of 300 packages per hour.- Performed job related tasks by following the established safety methods in order to avoid Injury. - Operated a lift when responsible for loading packages over 70lbs.

Business Operations

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Associate'S Degree, Business/Commerce, General

- Associate in Science in Business

High School Diploma

Activities and Societies: Yearbook Committee (2009)