∙ Leadership/Organizational – Serves as the organizations Chief Staff Officer, proposing and executing strategic goals, providing counsel and direction to the Board of Directors, Committee Chairs, overseeing and managing the service of roughly 70 volunteers, and managing all daily affairs and operations. Under his leadership, the organization has increased their net assets by 414%, providing the means for long-term organizational sustainability. ∙ Membership – Developed a holistic life… Show more ∙ Leadership/Organizational – Serves as the organizations Chief Staff Officer, proposing and executing strategic goals, providing counsel and direction to the Board of Directors, Committee Chairs, overseeing and managing the service of roughly 70 volunteers, and managing all daily affairs and operations. Under his leadership, the organization has increased their net assets by 414%, providing the means for long-term organizational sustainability. ∙ Membership – Developed a holistic life cycle membership program, created and implemented five new membership benefit offerings, created a new-member onboarding process, crafted a membership renewal cycle and retention strategy, and designed and executed targeted bi-annual acquisition campaigns. Combined, these efforts have resulted in a 423% increase in total membership.∙ Event Planning/Management – Planned and managed all elements of two national Annual Conferences (2017 & 2019), increasing overall attendance by an average of 51% and revenues by 227% compared to the preceding five Annual Conferences; Planned and managed 7 Regional Forums and 10 Online Forums (mini one day conferences), each averaging 173 attendees and $12,225 in revenue; planned and hosted over 80 webinars. Show less

• Communications/Advertising – Travel as company ambassador & in-person representative to conventions, regional forums & conferences; Manage Association’s print advertising placement program (70+ ads annually), working with internal departments, content designers & media outlets to deliver materials to industry publications on deadline; Host all-team staff meetings, communicating content & answering questions in front of large groups; Lead production of & draft content for Association’s SOP… Show more • Communications/Advertising – Travel as company ambassador & in-person representative to conventions, regional forums & conferences; Manage Association’s print advertising placement program (70+ ads annually), working with internal departments, content designers & media outlets to deliver materials to industry publications on deadline; Host all-team staff meetings, communicating content & answering questions in front of large groups; Lead production of & draft content for Association’s SOP initiative for Frontline Team members• Customer Relations – Serve as primary liaison & communication link with Association members (10,500+); Assist with event attendee & exhibitor registrations; Handle wide range of membership communication issues including selling/processing new memberships (reaching an all-time high), resolving member complaints, approving press event credentials & ensuring high member satisfaction; Continually exceed Association-wide “customer service rating” goal of 80%, posting “excellence” ratings of 94% in FY16; Maintaining a 38 minute initial response time average for incoming communication inquires, exceeding Association goal of 4-hour initial response time by 84%• Project/Budget Management – Oversee billing & invoice processing for Membership Marketing ($1.73 million) & Conventions ($17.34 million) Divisions; Balance Membership Marketing A/R report; Initiated development of an innovative in-house budget tracking system, providing real-time updates & forecasting methodology; Prepare & analyze financial reports & metrics; Manage Association’s membership card, certificate & plaque program • Leadership/Innovation – Serve as a thought leader on Association’s internal Innovation Committee, proposing new & creative ideas that add value, efficiency, savings and/or revenue to the Association (current financial net savings of ideas proposed & implemented: $33,121.78); Mentor staff & shepherd ideas through the development & implementation process Show less

• Customer Service/Relations – Ensure the highest level of customer satisfaction through accuracy, efficiency, & professionalism throughout the dining experience; Regularly assigned to serve VIPs & visiting government officials; Recipient of high customer reviews obtained through customer satisfaction surveys internally & externally (Yelp, TripAdvisor, etc.)• Leadership/Training – Rated by team members and management as the number one server (out of a staff of 70+), based upon rubric… Show more • Customer Service/Relations – Ensure the highest level of customer satisfaction through accuracy, efficiency, & professionalism throughout the dining experience; Regularly assigned to serve VIPs & visiting government officials; Recipient of high customer reviews obtained through customer satisfaction surveys internally & externally (Yelp, TripAdvisor, etc.)• Leadership/Training – Rated by team members and management as the number one server (out of a staff of 70+), based upon rubric composed of four variables: tip percentage (one of the highest), comp percentage (one of the lowest), manager reviews, & peer evaluations; Entrusted with one of the largest dining sections in the restaurant; A go-to, trusted, experienced trainer for new hires• Financial Reconciliation – Regularly sell between $1,300 - $1,700 of product each shift with minimal comps & error; Balance credit card payments & check-out receipts with no error; Sterling record of honesty, accuracy, and trustworthiness Show less

• Communication/Leadership – Official representative, speaker & surrogate at campaign events; Liaison between national campaign HQ & NC State Republican party, elected officials & other community & political leaders; Plan, organize, & manage campaign rallies & events• Project Management – Manage & organize direct mail & mass robo-dial projects; Recruit volunteers, assemble trainings & draft content for election day task force operation; Create plan & budget outlays for election day… Show more • Communication/Leadership – Official representative, speaker & surrogate at campaign events; Liaison between national campaign HQ & NC State Republican party, elected officials & other community & political leaders; Plan, organize, & manage campaign rallies & events• Project Management – Manage & organize direct mail & mass robo-dial projects; Recruit volunteers, assemble trainings & draft content for election day task force operation; Create plan & budget outlays for election day deployment operation & voter registration programs • Data & Analysis – Oversee vote goal monitoring program, manage voter contact lists & weekly registration statistics; Direct voter targeting program & outreach efforts Show less

• Communication Strategy – Formulate & implement communication strategies for numerous legislative proposals, identifying key target audiences & effective communication strategies for each; Measure & evaluate messaging strategies & tactics; • Media Relations – Work with national print & broadcast media outlets daily, responding to media inquiries/requests, pitching stories, negotiating & scheduling media hits & placing opinion pieces;• Writing – Draft/prepare press releases… Show more • Communication Strategy – Formulate & implement communication strategies for numerous legislative proposals, identifying key target audiences & effective communication strategies for each; Measure & evaluate messaging strategies & tactics; • Media Relations – Work with national print & broadcast media outlets daily, responding to media inquiries/requests, pitching stories, negotiating & scheduling media hits & placing opinion pieces;• Writing – Draft/prepare press releases, op-eds, e-newsletters, & website content on deadline• New/Digital Media – Design, maintain, & update official Congressional website; Monitor & assist with social media & ROI metrics; Draft, record, edit & post online videos Show less

• Constituent Communication – Arrange & host tele-forum events; Plan, organize & advertise townhall meetings; Produce direct “franked” mail pieces & proactive “499” messaging mailings; Identify salient hot-button political issues, researching, drafting, editing & disseminating constituent correspondence accordingly; Answer phone calls, explain legislative positions, schedule tours & conduct tours• Legislative Aide – Research & draft legislation, write official memos, meet with… Show more • Constituent Communication – Arrange & host tele-forum events; Plan, organize & advertise townhall meetings; Produce direct “franked” mail pieces & proactive “499” messaging mailings; Identify salient hot-button political issues, researching, drafting, editing & disseminating constituent correspondence accordingly; Answer phone calls, explain legislative positions, schedule tours & conduct tours• Legislative Aide – Research & draft legislation, write official memos, meet with constituents, issue group representatives & lobbyists; Manage diverse issue portfolio• Research and Writing – Research legislation, draft constituent correspondence, write memos, & prepare briefing materials Show less

• Research/Writing – Research legislation, draft constituent correspondence, write memos, & prepare briefing materials• Constituent Communication/Relations – Answer phone calls, explain legislative positions, schedule tours & conduct tours

• Communication/Leadership – Manage communications between distressed students and program instructors• Writing – Write in-house training materials for employees• Data Entry – Track student grades, test score entry, & perform various data entry tasks

• Assistant to National Director of Voter Contact & Northeast Political Director• Communication/Leadership – Assigned management of intern phone bank: over 48,000 outbound calls made in six weeks; Assisted with drafting and compiling state-level briefing materials

• Communication/Public Speaking – Train co-workers and clients across the United States in dental practice management computer software• Leadership – Resolve client disputes & complaints• Writing – Write quarterly magazine articles on technical features of computer software for company publications (circulation of 18,000 dental offices)

• Communication/Public Speaking -- Developed strong communication & presentation skills through daily teaching, & public speaking; Presented materials and lessons in front of large groups, answering tough questions & maintaining positive demeanour throughout; Maintained high standards as brand ambassador for organization • Leadership – Lead volunteer responsible over groups of 10-20 volunteers at various times; Conducted monthly training meetings; Managed volunteer goals, daily &… Show more • Communication/Public Speaking -- Developed strong communication & presentation skills through daily teaching, & public speaking; Presented materials and lessons in front of large groups, answering tough questions & maintaining positive demeanour throughout; Maintained high standards as brand ambassador for organization • Leadership – Lead volunteer responsible over groups of 10-20 volunteers at various times; Conducted monthly training meetings; Managed volunteer goals, daily & weekly progress reports; Assembled progress reports to provide to organization presidency; Performed weekly service at food banks, retirement centers, youth centers, etc.; Consistently worked 10-12 hour days, six days a week, for two consecutive years Show less