As a thought leader in event technology, I manage the strategic direction and day-to-day operations of the Event Media Services (EMS) team, delivering high-quality media production and support across Capital Group’s global operations.Strategic Leadership:Develop and implement EMS team strategies, aligning media services with business needs and Capital Group’s core values.Team Management:Lead, mentor, and manage the performance and development of the EMS team, ensuring high service levels and operational efficiency.Project Management:Oversee end-to-end media production projects, ensuring timely delivery of live events, webinars, webcasts, video production, and managing cross-functional collaboration with global teams.Technology Expertise: Provide subject-matter expertise in evolving event technology, video production, and hybrid meeting solutions.Stakeholder & Vendor Relations:Build and maintain strong relationships with internal clients, external vendors, and business partners.Process Improvement:Analyze team processes and work product to identify opportunities for improvement, streamline operations, and mitigate risks.Operational Oversight: Manage meeting-related systems including video conferencing, audio conferencing, webinar and webcast technology.Performance Monitoring:Develop and manage reporting dashboards to track team performance and optimize business outcomes.Global Production:Lead pre-production, production, and post-production for high-impact live events and digital media internal communication, ensuring seamless execution and technical excellence.

Production Coordination:Managed workflow, scheduling, and production resources for Media Services, overseeing live events, webcasts/webinars, and digital media communications.Client & Vendor Relations:Developed and maintained effective relationships with clients, vendors, and business partners, ensuring high service levels, strong relationships and project success.Leadership & Team Management:Directed production teams, coordinated with other departments globally, and ensured seamless event execution, from pre-production to post-production.Project Management & Process Improvement:Led special projects to enhance operational efficiency, analyzing trends to improve department processes and service delivery.Technical Expertise:Extensive knowledge of video production, webcast/webinar technology, and digital media and event tools, including: Adobe Premiere Pro and Microsoft Office, WebEx Meeting, WebEx Webinar, Zoom Meetings, Zoom Webinar, PGI GlobalMeet, Socialive.Problem-Solving & Decision Making:Identified and resolved business issues proactively, recommended solutions, and implemented new processes to improve operations.Training & Development:Assisted in staff training, provided coaching, and supported managers in workflow management and operational decisions.Meeting Facilitation:Guided discussions, developed agendas, and ensured follow-through on action items to align with business objectives.

Leadership & Coordination:Co-led Los Angeles headquarters site operations and served as a Subject Matter Expert (SME), managing scheduling, technology services, and meeting logistics globally.Vendor & Stakeholder Management:Built and maintained effective relationships with internal customers, external vendors, and business partners to ensure high service levels and successful event execution.Data Analysis & Reporting:Developed reporting dashboards to analyze and identify trends, drive process improvements, and enhance overall operational efficiency.Process Improvement:Implemented new strategies and procedures to streamline operations, open new sites, and improve team effectiveness.Training & Development:Conducted live and virtual training sessions on scheduling systems for global associates, ensuring consistency and efficiency across teams.Problem-Solving & Support:Acted as an escalation point for global meeting issues, proactively identifying and resolving business and technology-related problems.Internal Initiatives:Contributed to key company initiatives, including the CG Involvement Council and CG Arts Committee.

Provided high-level administrative support to senior executives (Sr. VP & VP) with a focus on organization and efficiency. Key responsibilities included complex calendar management, scheduling appointments, and arranging domestic and international travel logistics. Coordinated phone communications and managed email inquiries. Used advanced skills in Microsoft Outlook, Word, Excel, and PowerPoint to complete various executive projects. Prepared detailed expense reports and maintained professional communication with clients. Demonstrated exceptional organizational skills, attention to detail, and problem-solving abilities while working independently to meet the needs of senior management.

As an accomplished entrepreneur with a passion for innovation, I have successfully launched and scaled multiple businesses in the USA and Mexico, including a ball gown dress company based in Los Angeles, a vibrant coffee shop near Mexico City, and a charming boutique hotel in Playa del Carmen Mexico. My journey has equipped me with a diverse skill set, including visionary thinking, strategic planning, budgeting, and consumer research.I excel at identifying market opportunities and translating them into actionable business strategies that drive growth and profitability. My experience in international networking has enabled me to forge valuable partnerships and navigate the complexities of cross-cultural markets.I thrive in dynamic environments where I can leverage my entrepreneurial mindset to create impactful solutions and lead teams toward success. I am dedicated to fostering a culture of collaboration and innovation, ensuring that every venture I undertake not only meets but exceeds expectations.I am excited to connect with like-minded professionals and explore new opportunities that align with my skills and drive for entrepreneurship. Let’s collaborate to make a difference!