A global mental health platform connecting people with shared experiences. We're changing individual access to mental health services through group care that is more accessible, affordable, and inclusive.

• Promoting the growth of Centria Healthcare and assisting in pursuit of business opportunities• Building relationships with current referral sources• Pursuing and building relationships with new referral partners• Manage Spanish translations for Centria• Develop and manage Centria staff to accommodate current client needs and future growth• Communicate regularly with Operations Director to keep apprised of new staff, new staff assignments, new clients, upcoming staffing needs, case opens, and discharged clients.• Assist in developing corporate structure and in the creation of policies and procedures.• Develop and take on projects to improve client service and satisfaction• Develop and take on projects to improve employee performance, retention, and satisfaction.• Develop quality initiatives that will improve referral source satisfaction as measured through number of referrals and subjective survey methods.• Maintain knowledge of different programs and certifications

• Created presentations about new medical equipment as a marketing tool to garner interest and sell the product• Upsold and cross-sold medical equipment to health insurance providers• Negotiated and developed sales contracts with health insurance providers in order to maintain agrowing profit margin for the company• Constructed a sales incentive plan that increased all sales across the organization• Managed the Durable Medical Equipment Rent-to-Own equipment program including: submittinglease contracts, sale contracts, and renewals• Developed and implemented a macro program that increased the submission of billing claims by400%, eliminating the need for 2 additions to staff• Reduced outstanding revenue by over 60% within the first 3 months of employment• Disputed unpaid claims and overturn claim denials, which has resulted in over $400,000.00 worthof revenue in a 6-month period• Developed, maintained, and delivered standard operating procedure documentation associated with the billing and collections processes to service our clients• Executed medical billing for commercial insurance and Medicare• Prepared and distributed account aging receivables report on a monthly and quarterly basis

• Developed a “payment match” program for student loan holders, which increased revenue by$250,000.00• Worked with our internal media team to create a marketing campaign (video presentations,commercials, and flyers) to target individuals who would qualify for the “payment match” program• Supervised a team of junior collectors, while managing a portfolio of 2000+ accounts with ARtotaling over $7M• Increased portfolio revenue by over 40% within the first year• Proposed and managed the merger of 2 separate loan management companies, reducingemployment operating costs and increasing revenue• Negotiated loan contracts with current clients by providing different interest rates to overcomepast due balances and bring past due accounts up to date• Trained new hires on best collection practices, sales techniques, FDCPA, operating systems andskip tracing• Prepared daily, weekly, and monthly reports that provided measurements on portfolioperformance• Ensured compliance with Fair Debt Collection Practices Act and Credit Reporting Act

• Sold check services to clients and upsold check processing and debit/credit card processinghardware• Authorized checks for merchants in the U.S. and Canada• Verified funds and conducted asset assessments for our customer’s clientele• Solved customer disputes in a timely manner through research and negotiation• Authorized cancellations and/or special modifications of transactions

• Provided a high level of customer service to external clients in order to secure timely paymentsfor past due invoices• Researched and resolved payment issues, customer complaints, and account discrepancies withpromptness and accuracy• Negotiated payment arrangements to help consumers satisfy outstanding debts• Verified and updated consumer information for file maintenance• Awarded “VIP Collections Specialist” for the yearly quarter of January-April 2011