Johnny King, Pmp Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

A client facing project manager for a digital agency- Managed multiple on-going projects for a variety of different client industries including: insurance, engineering consultants, consumer packaged goods- Lead distributed, cross-functional project teams- Worked with clients to ensure that project scope was understood. Helped to build client relationships through successful project delivery.

London, Ontario

Working in the Enterprise Software Development team in the Industrial Internet of Things division:- Improved the agile process for better defined and planned sprint work- Work closely with project stakeholders, and voice of customer to create user stories and requirements for the software development team- Create mock-ups in Balsamiq - Lead QA efforts for web application releases- Create and track project plans- Provide internal stakeholders with project status updates

London, Ontario

Within the Product Management team:- Coordinated projects across all functional departments in the organization for new products, and other projects- Project coordinated the launch of a mobile application- Met regularly with all project functional leads for project status updates and distributed the reports to stakeholders- Created templates for project charters, project management plans, and project status updates- Used Microsoft Project to create project timelines and to track the status of projects

London, On

- Performed QA on company website, core products (vehicle history report), and web services.- Point of contact and assisted in external clients integrating with CARPROOF's web services.- Coordinated tasks and projects for the development team- Coordinated projects for the development team that involved cross-functional involvement

London, On

- Performing QA on company website, core products (vehicle history report), and web services.- Point of contact and assisted in external clients integrating with CARPROOF's web services.

- Customer Support for both merchants(software users), and their end customers through email, chat and phone.- Handled inquiries ranging from pre-sales, to retention. Focus was on current users and assisting them on in designing and building their e-Commerce Storefronts with the software- Sales calls to existing users- Managed customer interactions through: Fogbugz, LivePerson and Zopim- Ensured that the needs of the customer were met, and that I was able to provide them with a proper resolution to any of their questions in a timely fashion- Involved in the supply-chain process. Ensuring that orders were filled in a timely manner- Handled RMAs for end customers by initiating them with suppliers and following through till completion- Performed QA on new releases of the software- Was in a supervisory role for a small support staff of 5 employees- Reviewed and analyzed reports regarding subscriptions, customer interaction and revenue

Certificate, Project Management

Continuing Education Program in Project Management covering all aspects of the project management process. Classes included: Introduction.

Certificate, It; Computer Network Operations

Post graduate certificate in Computer Network Operations.

Associate’S Degree, Computer Programming

Two year diploma in Computer Programming