Johnny Mcdonald Email & Phone Number

Miami, Fl, Us

Miami, Fl, Us

Seattle, Wa, Us

Cincinnati, Oh, Us

Palm Beach Gardens, Fl, Us

Chicago, Il, Us

Clearwater, Fl, Us

Was given the specific task of improving an area that was consistently losing year over year profit for multiple years. Growing the complete automotive business in all measurable categories - Tire Sales, Vehicle maintenance, and Vehicle Service, while improving the CRI ( guest service ) score, Team retention, and store profit. Was instrumental in a complete paradigm shift in the approach to the automotive business - taking it away from the norm and focusing on a more retail focused business model.Key AchievementsWas key in a district that saw over $1mm in profit improvementRecruited and developed multiple new and current team members for high profile positionsThrough behavior based coaching now at 16 months of profit improvement, with a consistent 10-20% growth over prior year sales. Achieved by focusing on a people, behavior and process management structureeImproved guest experience scores from 67% to 91% and saw a CRI ( complaints vs compliment ) shrink from a 2.0 to 0.50Increased purchase activated credit applications to over 2 per day, generating over $10,000/yr in profit per store as well as increasing a loyal guest return rate

Irving, Texas, Us

Coached and develop 12 metro Kansas City store teams for sustainable operational and financial success. Ensured that all teams were trained and developed in the Heartland Automotive process and behaviors were in place to achieve maximum results from an operational and Guest loyalty perspective. Key AchievementsLed multiple Store Teams to build a bench of talent for succession through coaching, recruiting, interviewing and sourcing talentOrganized a gorilla marketing campaign to drive guest count and increase comp. sales that also built lasting partner relationships with local organizationsStreamlined the new hire training class and monthly manager meetings to stay on message and align with company initiatives

Grapevine, Texas, Us

Successfully managed multiple high volume locations ($1.8-$2.0m) that consistently ranked in the top 10-20% of 5000+ stores. Responsible for recruiting, training and developing managers for 16 stores in the metro area. Participated in Product Committee to help corporate buyers gather information from the field to better understand customer trends and anomalies. Assisted in developing new merchandising to better maximize product representation and sales while maintaining product security, this plan was eventually rolled out to the entire west market of stores. While maintaining the performance of my own store assisted with evaluating and "rehabilitating" stores in another district that was undergoing a change in leadership, that also lead to assisting in my own district as my DM's responsibilities grew while pursuing his advancement with the company.

Mentored and facilitated career path action plans for employee growth within the company. Responsible for managing the P&L of 15 retail stores from in a district ranging from Kansas City to St. Louis. Through focusing on customer experience and loyalty, leveraging high margin sales, and employee engagement maintained half of my district through the companies bankruptcies and manages to retain those stores and staff through 2 company buyouts. Assisted with onboarding new stores in the process of promoting, purchasing, and pricing pre owned product that lead to a companywide pre-owned restructuring and increase in overall profitability.

Bachelor Of Arts, Fine Arts

Associate, Radio & Television Broadcasting