Johnny Chau Email & Phone Number

New York, United States

New York, NY, US

New York, US

• Organized and manage desktop and network cables for accessibility and consolidation
• Maintain, deploy, inventoried, troubleshoot, repaired and replaced agency mobile phones, tablets, desktops and laptops
• Provide software support and detailed explanation of the mobile devices issued to staff within the agency
• Document instructional guides and policies staff must adhere to and provided orientation of device/software usage
• Install Meraki to locate and manage mobile devices remotely, performed device wipe of lost devices and suspend service
• Communicate with management regarding issues staff face using hardware/software and provided solutions

New York, US

• Provide technical support to agency staff through the telephone, remote connection and or in person
• Update software and hardware inventory within the agency for record keeping and track licenses
• Review incoming requests using the Track-IT help desk system, and assign tickets to technicians accordingly
• Maintain, troubleshoot and repair desktop, laptop, monitors and agency issued mobile devices
• Perform memory wipe of agency devices and salvage obsolete equipments
• Set up and secure laptop, projectors, video equipment for presentations and public meetings

• Maintain proficiency as needed and approved by attending trainings, reading job-related materials, and meeting with others in area of responsibility
• Interact with examinees
• Assist Room Supervisors and/or Associate Supervisor with test administration
• Assist in checking in or seating examinees
• Follow all written and oral directions provided by the Testing Center Coordinator
• Organize, distribute and collect all test materials as directed by the Room Supervisor

Brooklyn, NY, US

• Answered incoming calls operation in a professional and courteous manner
• Maintained customer satisfaction through identifying customer's needs and assist accordingly
• Entered call data into a computerized tracking system
• Performed routine clerical work such as copying, filing and faxing as needed
• Collaborated with DoITT and CUNY Program staff as needed

New York, NY, US

• Completed Physical Inventory of Servers and configure new installation of Windows and Linux Servers
• Performed Windows Command Prompts to check servers and PCs to ensure network connectivity
• Developed workflows in our identity management system, allowing employees to access business process requests
• Assisted in developing reports and queries in the Microsoft SCCM tool and other reporting tools
• Supported with project manager to consolidate data centers with the other MTA Agencies
• Implemented new system to assist with management of user privileges

New York, NY, US

• Provided assistance to staff members setting up email accounts by contacting Unisys and following the step by step prompts to ensure the correct actions are taken to secure Outlook
• Tracked and analyzed data, utilizing Dobic to produce collision reports to further examine the statistics of road accidents and determine a trend for the Supervisors to formulate a course of action
• Built a database using Spear 4 through maintenance tab through report manager to gather the Bus Daily Fuel Report for the year of 2013 and sort data for 30 minute duration to have on file for analysis
• Collected necessary information from Oracle to examine the Unscheduled Overtime data verifying the Expected OT compared to the Actual OT and investigate any discrepancy and report to supervisor

Minneapolis, MN, US

• Assisted Human Resources with the interview process to recruit qualified applicants
• Calculated expenditures to rank store sales among the districts to monitor Target's performance
• Created reports base from weekly earnings for eleven store executives to compare sales trends
• Observed and evaluated workers and work procedures to ensure quality standards and service, and completed disciplinary write-ups
• Direct a team of twelve to follow the work schedule ensuring payroll hours are not over spent
• Make sure merchandise orders are kept in stock at all times for guest purchases

Minneapolis, MN, US

• Assisted three managers with hiring process and screening of candidates for qualified applicants
• Created reports based on labor cost, payroll, sales, and store performance
• Managed operations including: evaluations, forecasting, inventory and payroll distribution

• Organized merchandise orders and keyed in the locations for easy retrieval
• Provided the best guest experience by offering backstock items when requested
• Trained two new logistics team members on pulling and restocking items
• Worked with fifteen logistics team members to stock merchandise items with precision

New York, NY, US

• Answered routine inquiries, and refer patrons in need of professional assistance to librarians
• Assisted patrons with the internet, library database, computer reservations and software applications
• Instructed patrons on the use of reference sources, card catalogs, and automated information systems
• Notified supervisors and placed a ticket for computer maintenance technicians stating equipment malfunctions to be serviced as soon as possible
• Trained three new computer pages and library pages of work procedures and regulations
• Assisted patrons with obtaining a broad selection of books, periodicals, and other materials

Bachelor'S Degree, Computer Science

Bba, Human Resource