Johnny Chau Email and Phone Number
Johnny Chau personal email
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Actively seeking a Tech Support position within a leading IT company. I received a Bachelor’s degree in Human Resource Management on May 2008. I’m currently enrolled in school for a second Bachelor’s in Computer Science. My level of concentration and professionalism has enabled me to work efficiently to provide excellent customer service to patrons at the New York Public Library. I am thorough with my work and have an attention to detail.As a Computer Page, I periodically reboot the computers at the start of the day before the Library is open to the public. I report any malfunctions by submitting a ticket in to be serviced by technicians. Being proactive with future issues I partner up with the technicians to know what course of actions to take if problems occur.As a Data Analysis & Computer Applications Support Aide at the Jackie Gleason Bus Depot, I communicated with Unisys to set up an email account for two maintenance workers. I followed the detailed instructed by Unisys I was able to grant them email access and documented the confirmation number. My passion for providing technical support will be a great contribution at your campus.*As a Starbucks Manager, I recreated the culture at Starbucks. My team provides excellent service, succeeding the goal of 3.5 by 3.87 in guest survey scores base on quality service and experience for eight weeks running.*As a Human Resource Team member at Target, I provided excellent assistance to Executives and Managers. Since I work with people everyday I developed strong communication and problem solving skills. At Target I brought the store’s attendance for out on time up from 63% to 75%. My passion for providing exceptional service will be a great contribution to your company.Specialties: Food Safety Management
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Telecommunications TechnicianNyc Mayor'S Public Engagement UnitNew York, United States -
Telecommunications TechnicianNyc Mayor'S Public Engagement Unit Oct 2018 - PresentNew York, Ny, Us -
Deskside Support TechnicianNyc Department Of City Planning Jun 2015 - Sep 2018New York, Us• Organized and manage desktop and network cables for accessibility and consolidation• Maintain, deploy, inventoried, troubleshoot, repaired and replaced agency mobile phones, tablets, desktops and laptops• Provide software support and detailed explanation of the mobile devices issued to staff within the agency • Document instructional guides and policies staff must adhere to and provided orientation of device/software usage • Install Meraki to locate and manage mobile devices remotely, performed device wipe of lost devices and suspend service• Communicate with management regarding issues staff face using hardware/software and provided solutions• Set up tablets, laptops and computers for Skype or WebEx meetings for conference calls or interviews• Work with procurement on ordering replacement peripherals or purchasing new hardware or software • Manage of the agencies 650+ IT assets from delivery to disposal and achieved 99% accuracy rate• The assets management include desktop computers, laptops, tablets, desktop telephones and Smartphones• The asset information being tracked is used for equipment refresh, software license compliance, system configuration management and equipment salvage• Equipment information tracked includes the make, model, bar code, serial number, asset user and equipment location -
Pc Support Analyst InternNyc Department Of City Planning Jan 2015 - Jun 2015New York, Us•Provide technical support to agency staff through the telephone, remote connection and or in person•Update software and hardware inventory within the agency for record keeping and track licenses•Review incoming requests using the Track-IT help desk system, and assign tickets to technicians accordingly•Maintain, troubleshoot and repair desktop, laptop, monitors and agency issued mobile devices•Perform memory wipe of agency devices and salvage obsolete equipments•Set up and secure laptop, projectors, video equipment for presentations and public meetings•Assist in creating instructions to perform software patches and security upgrades for agency computers•Research basic IT items such as hardware, software, software licenses, compatibility and procurement•Perform other duties and responsibilities as required
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Test ProctorJapanese-Language Proficiency Test Dec 2013 - Mar 2015• Maintain proficiency as needed and approved by attending trainings, reading job-related materials, and meeting with others in area of responsibility• Interact with examinees• Assist Room Supervisors and/or Associate Supervisor with test administration• Assist in checking in or seating examinees• Follow all written and oral directions provided by the Testing Center Coordinator• Organize, distribute and collect all test materials as directed by the Room Supervisor• Maintain test security to ensure confidentiality, integrity of test materials, and test procedures• Lift or transport test materials to/from testing room from/to Testing Center• Maintain a professional and pleasant atmosphere to create an environment for optimal test performance for all examinees
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Call Center RepresentativeNyc Department Of Information Technology & Telecommunications Jul 2014 - Jan 2015Brooklyn, Ny, Us•Answered incoming calls operation in a professional and courteous manner•Maintained customer satisfaction through identifying customer's needs and assist accordingly•Entered call data into a computerized tracking system•Performed routine clerical work such as copying, filing and faxing as needed•Collaborated with DoITT and CUNY Program staff as needed -
Data Center SupportNew York City Transit Feb 2014 - Jan 2015New York, Ny, Us•Completed Physical Inventory of Servers and configure new installation of Windows and Linux Servers•Performed Windows Command Prompts to check servers and PCs to ensure network connectivity•Developed workflows in our identity management system, allowing employees to access business process requests•Assisted in developing reports and queries in the Microsoft SCCM tool and other reporting tools•Supported with project manager to consolidate data centers with the other MTA Agencies •Implemented new system to assist with management of user privileges•Extensive field work with physical security and access control, through power and temperature management -
Data Analysis & Computer Applications Support AideNew York City Transit Oct 2013 - Feb 2014New York, Ny, Us•Provided assistance to staff members setting up email accounts by contacting Unisys and following the step by step prompts to ensure the correct actions are taken to secure Outlook•Tracked and analyzed data, utilizing Dobic to produce collision reports to further examine the statistics of road accidents and determine a trend for the Supervisors to formulate a course of action•Built a database using Spear 4 through maintenance tab through report manager to gather the Bus Daily Fuel Report for the year of 2013 and sort data for 30 minute duration to have on file for analysis•Collected necessary information from Oracle to examine the Unscheduled Overtime data verifying the Expected OT compared to the Actual OT and investigate any discrepancy and report to supervisor
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Backroom Team LeaderTarget Mar 2011 - Sep 2012Minneapolis, Mn, Us•Assisted Human Resources with the interview process to recruit qualified applicants•Calculated expenditures to rank store sales among the districts to monitor Target's performance•Created reports base from weekly earnings for eleven store executives to compare sales trends•Observed and evaluated workers and work procedures to ensure quality standards and service, and completed disciplinary write-ups•Direct a team of twelve to follow the work schedule ensuring payroll hours are not over spent•Make sure merchandise orders are kept in stock at all times for guest purchases•Submit progress reports base from weekly sales to eleven store executives for review -
Human Resource Team MemberTarget Oct 2010 - Feb 2011Minneapolis, Mn, Us•Assisted three managers with hiring process and screening of candidates for qualified applicants•Created reports based on labor cost, payroll, sales, and store performance•Managed operations including: evaluations, forecasting, inventory and payroll distribution
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Logistics/BackroomTarget Store Mar 2010 - Aug 2010•Organized merchandise orders and keyed in the locations for easy retrieval •Provided the best guest experience by offering backstock items when requested•Trained two new logistics team members on pulling and restocking items•Worked with fifteen logistics team members to stock merchandise items with precision
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Computer Page / Computer Support SpecialistNew York Public Library Jul 2007 - Feb 2010New York, Ny, Us•Answered routine inquiries, and refer patrons in need of professional assistance to librarians•Assisted patrons with the internet, library database, computer reservations and software applications•Instructed patrons on the use of reference sources, card catalogs, and automated information systems•Notified supervisors and placed a ticket for computer maintenance technicians stating equipment malfunctions to be serviced as soon as possible•Trained three new computer pages and library pages of work procedures and regulations•Assisted patrons with obtaining a broad selection of books, periodicals, and other materials•Categorized and shelved library materials for easy retrieval
Johnny Chau Skills
Johnny Chau Education Details
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Lehman CollegeComputer Science -
Lehman CollegeHuman Resource
Frequently Asked Questions about Johnny Chau
What company does Johnny Chau work for?
Johnny Chau works for Nyc Mayor's Public Engagement Unit
What is Johnny Chau's role at the current company?
Johnny Chau's current role is Telecommunications Technician.
What is Johnny Chau's email address?
Johnny Chau's email address is jo****@****aol.com
What schools did Johnny Chau attend?
Johnny Chau attended Lehman College, Lehman College.
What are some of Johnny Chau's interests?
Johnny Chau has interest in Social Services, Economic Empowerment, Education, Environment, Poverty Alleviation, Science And Technology, Human Rights, Arts And Culture, Health.
What skills is Johnny Chau known for?
Johnny Chau has skills like Management, Leadership, Microsoft Excel, Recruiting, Human Resources, Time Management, Data Analysis, Microsoft Word, Analysis, Python, Oracle, Spear 4.
Who are Johnny Chau's colleagues?
Johnny Chau's colleagues are Brendan H, Ernest John Casillan, Mary Ford, Nathan Exantus, Kristtel Echevarria, Andrea Barroso, Kimberly Rivas.
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