Consultancy in Sales & Marketing, Economics, Project Management & Business Development. Have had the following assignments:- Consultancy in connection with start up of new business - Airline & Travel Industry- Bookkeeping - Retail- Project sale of mobile services - mobile phone industry- Lean, WWW, Financial Management - Construction industry- Market & competitor analysis - Re-location Industry- Procurement of print solutions and insurances - Construction industry

Responsible for sales and service of travel insurance products to BtB and BtC customers in more than 195 countries through brokers, partners and online, as well as responsible for the department's Account, Key Account and Service managers.In addition, responsible for strategic planning, product innovation and implementation, as well as project management and pricing. Budget responsible.Other responsibilities within the job: Preparation and implementation of business, sales strategies and goalsProduct innovation, development and implementationProject management and pricing. Responsible for sales targets, budget and KPI’s.Manage collaboration and customer relationships with BtB and BtC customers globally.Identify and develop work processes, systems and propose solutions that contribute to goal achievementEnsure high performance on all relevant Sales, Account and Key Account Management activities.Company and broker agreements, incentive plansService to BtC & BtB customers worldwideSegmentation & distributionSales, market and customer loyalty analysesCustomer satisfaction and employee satisfaction.Business intelligenceLead, manage, participate in, or contribute to key projects locally as well as globallyManage and coach employees to deliver top performance, ensuring KPIs are achieved.KPI’er: Sales & claim targets (indicative sales revenue £25m)Service Delivery KPI'er Employee satisfaction KPI Customer satisfaction KPIKey competences:Sales Management Account Management People Management Customer- and Service Management Change ManagementSignificant results can be highlighted:Sales Target: Increase in direct and distributed revenue from index 100 to 110Sales target: Increase online sales 100% from 20 to over 40 mill. kr.Claims ratio Sales Excellence - streamlining processes and systemsOnline Development and merging 3 existing sites into a new worldwide siteCustomer and Employment satisfaction KPI’s reached

Overall responsible for management and administration of Business, Product and Project development in, including budgets, sales and employees. The department was was contact point between Group Divisions and other customer-focused departments. The job covered a broad spectrum of tasks, both managerially and commercially. Areas of responsibilities:Elaboration and implementation of corporate & commercial strategies and goalsOptimisation of sales processes and sales excellenceKey Account ManagementPayment of bonuses and incentives to corporates and travel agencies (indicative dkr. 5m)Optimisation of revenue, yield and cost of salesSales Support to the division departmentsDistribution, pricing & segmentationSales, Customer and market analysis & Business intelligenceCustomer Loyalty AnalysisProject management locally and internationallyPerformance management and profitabilityDevelopment and implementation of sales systemsSAS Travel Center, strategy, processes and reservations & ticketing.Representing Denmark in Scandinavian and international groups and meetingsThe position was part of SAS Denmark A/S, management team.Of significant results can be highlighted: Implementation of automated handling of SME customers - increase no. of customers by 700% (indicative increase 5 mill Dkr.)100% increase in turnover of electronic products (indicative increase from 20 to 40 mill. dkr.)Implementation of Corporate Sales Excellence - optimisation of processes and systemsSAS Corporate Website - increased customer satisfaction and minimising administrationCRM system - optimised and structured follow-up and communication with customersSAS Credits - increased sales and loyalty with customers (indicative increase 10 mill dkr.)SAS Corporate Booking Site - increased direct sales to SAS and minimising distribution costsImplementation of automated contract writing to BtB customers - increased security in contracts and minimising administration

Responsible for sales management and support for the sales department in Denmark, including budget, strategy, sales and employees. Areas of responsibilities:Preparation and monitoring of corporate and agency agreementsPayment of bonuses to corporates and travel agenciesSales support to key account managersSparring with sales directors regarding the commercial area Preparation and implementation of strategy plansPreparation of sales, marketing and loyalty analysisDevelopment and maintenance of sales and business intelligence systemsService level agreementsBusiness & strategy reportsTravel ordersResponsible IT in the sales departmentRepresent SAS Denmark in Scandinavian and international projects, groups and meetingsPayment of creditorsThe position was part of the SAS Danmarks A/S management team.
Of significant results can be highlighted: Implementation of 0% commission to distributors - savings amounted to millions (indicative 50 mill dkr.Implementation of new contract structure with 300 companies and 100 agents. Implementation of consolidator agreement - increased earnings in segment with 15% Implementation of automated customer contract system across the organisation - increased internal satisfaction, minimising errors and thereby increase earnings

Product manager for the intercontinental routes for SAS in Denmark.Areas of responsibilities:Elaboration and implementation of marketing- & action plans and targetsElaboration of strategic, tactical and operational strategiesRole spans all areas of marketing from promotion to pricing to place to productMarketing, sales, product, program, traffic, customer and competitor analysisOptimisation of On-Ground and In-flight productEstablish sales targets for SAS in Denmark and to follow up on theseCampaign, promotion and marketing activity planning, execution and follow-up in both radio, tv and print and online mediaContact with advertising, media and research agenciesPoint of contact to embassies, companies and travel agenciesRepresents SAS in external fora's and interest groupsContact for SAS in the Star Alliance and to other partnersManage and participate in projectsResponsible for budget on intercontinental routes
Of significant results can be highlighted: Introduction of new aircraft Airbus A330/340 Increase cabin factor from 60 to 85% on intercontinental flightsIntroduction of new destinations - Beijing, Hong Kong & DelhiDevelopment and implementation of worldwide Star Alliance fare structureDevelopment and implementation of new in-flight product

Responsible for approximate 200 bilateral and multilateral revenue agreements between SAS and various carriers to ensure optimum ticket revenue: Areas of responsibilities:Drafting and negotiation of agreements, economic, strategic assessment and follow up on agreementsConsultancy, support, guidance and information to employees in the organisation and across divisions regarding agreementsProper system handling of agreements ensuring optimal revenue to SASHandling and settlement of disputes between SAS and airlines regarding AgreementsThe agreements represented an annual 3 digit in millionsOf significant results can be highlighted:Standardised and automated contract management - revenue increase by 30%Settlement of the dispute on 32 mill. - normalised relation to partner and optimised income

Responsible for the Interline Settlement between selected carriers and SAS.Areas of responsibilities:Optimising SAS’ interline revenue settlement, according to international principlesMinimise errors in billing and comply with set targetsNegotiate with airlines both personally and in writing regarding Interline issues and disputesPreparation of analysis, forecasts and assumptions on select carriers for use in commercial and strategic decisionsParticipate in projects to develop and optimise the settlement principles and processesAnnual Interline turnover on my carriers were 3-digit in million

Responsible for accounting of Airline tickets between world wide travel agents and SAS. Areas of responsibilities:Sales and traffic controlAccountancyCorrespondenceAnalysis of sales reports for selected travel agencies throughout the worldMeetings and negotiations with travel agencies concerning issues and disputes involving various sales reportsParticipate in projects for the development and optimisation of sale control processes and procedures

Sale & Marketing Trainee

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