Advanced Ceramic Coatings, LLC:Maintenance and support for IT hardware and software which included workstations, Servers, printers, applications, and video conferencing equipment. Monitoring and Support for security systems, OnGuard card system, and video surveillance. Help Desk support for internal and remote users. Backup, recovery, and continuity of company data. Network support for internal WAN and wireless devices, and remote VPN users. Support for ShoreTel VOIP phones, and Apple iPhones.

Took ownership and responsibility for Help Desk tickets, equipment installs, and support issues. Provided end-users with training on new systems. Reviewed current processes and procedures for improvements, ensuring maximum results. Created new Operating System images for computer hardware. Installed and supported client applications such as Solidworks 2016, and AutoCad 2012. Assisted in other IS functions (Infrastructure, Applications, etc.) as needed, solved support issues.• Built new Windows 10 Operating System Images for Lenovo, MS Surface, and HP computers, including required applications and security updates, creating easier time- saving installations for simplified troubleshooting. • Ensured ease of application installation and problem-resolution for end-users and other team members by documenting new procedures.• Focused daily on customer support needs, providing excellent customer service and problem resolution for computer issues.

Monitored network and server infrastructure using ManagedEngine Opmanager tool for bandwidth analysis and for diagnosing and resolving system issues. Coordinated daily problem resolution for server and network issues. Configured and managed Cisco 2702 wireless AP devices.• Documented JTEKT network by creating MS Visio 2013 diagrams and MS Word documents.• Installed and configured OPManager 11 Network Configuration Manager, backing up Cisco switch configurations, and keeping switch compliance.

Provided planning, implementation, and technical support for Microsoft Windows server and desktop infrastructures. Performed daily maintenance for servers with focus on high availability, including software updates, data backup and recovery, WSUS security updates, and virus end point protection. Acted as technical lead for small to medium sized infrastructure projects. Coordinated with team members and business units on completing project tasks. Took ownership of domain name management, including SSL certificate purchases, and renewals. Provided support for LAN/WAN and fiber cabling. Gave tier 2 support for Cisco Switches, Routers, WI-FI wireless, Firewalls, and Web Proxies.• Planned and implemented Unitrends Recovery-823 backup, recovery, and data archiving system for both virtual and physical servers, improving retention and data archiving, positively impacting business continuity processes. • Installed new VMware 5.0 ESX server and SAN storage infrastructure, reducing number of physical servers, improving business continuity and application availability, providing fault tolerance solution for data storage. • Planned and coordinated upgrade and installation of a CAT5e cable and fiber network for business facility with external vendors, improving data connectivity and performance for LAN.• Developed server and network procedures, including operating manuals (templates) to document hardware, software, network requirements, availability, and operating procedures.• Created Visio 2013 diagrams of network and server topologies• Increased security, reduced costs, and improved system fail-over and recovery for business by participating in disaster recovery and business continuity planning, working with team members on new data center implementation, including facilities, servers, network, storage, and security.

• Installed server hardware, software and performed daily maintenance on Windows 2000, 2003 and 2008 servers, which included Windows OS security and software updates.• Provided third-level problem support for servers, workstations, LAN/WAN, and applications as logged in Peregrine problem tracking system.• Assist with Business Continuity planning, disaster recovery, and system testing.• Manage OS client and server virus protection with McAfee ePO, and HIPS.• Monitor NICE Cybertech Call Recording system and perform routine maintenance.• Provided support for HP Laser Jet printers. Used HP webjet Administration for printer configuration, templates, firmware, and security.• Provided support for Cisco routers, switches, and network cabling topology.• Application support for Citrix, ISA proxies, IIS web servers, DNS, SSL certificates, SQL 2005, SQL 2008, Internet Explorer, and Tivoli Storage manager.• Acted as technical lead for small to medium infrastructure projects and coordinates with IT team members and business units to complete project tasks.