Xpeng Motors Aps imports and distributes new full electrical vehicles and spare parts in Denmark. My position is in the After Sales department, where we service the customers.Responsibilities:• Management• Building relations to suppliers and partners • Customer service & support in technical and warranty matters• Process optimization• Project management• P&L responsibility

Ford Motor Company imports and distributes new personal and commercial vehicles and spareparts in Denmark. My position is in the After Sales department.Responsibilities:• Management of 7 dedicated team members• Building relations to authorized Ford Dealers and Servicepartners as well as large public and private accounts • Customer and dealer service & support in technical and warranty areas• Developing and implementing technical and warranty training• Process optimization (incl. GDPR)• Project management• Yearly budget: 38 mill. DKKSelected results:- Cutting down response times and increasing quality in service and support functions - leading to increased customer satisfaction (+26%)- Establishing a technical training culture - more or less from scratch- Significant improvement of technical diagnostics processes

Skandinavisk Motor Co. A/S imports and distributes Skoda, Seat, VW and Audi in Denmark. My position was in the Partsdivision; working with the servicepartners of these brands around the country in order to increase parts sales.Responsibilities: • Building relations to 100+ servicepartners • Sales of spare parts and accessories - budget: 187 mill. DKK (dealer net) • Business development - including customer orientation and satisfaction • Optimization of processes and capacity • Project management • Training (Service, Sales and Wholesale) and coachingSelected results:- Increase of sales of parts and accessories by 12% YoY - hit the budget ++- Build relations to Parts Managers in the network in this, to Skandinavisk Motor Co. A/S, new role- Developed new tool for monitoring and reporting on sales

The largest private importer of Peugeot cars and spare parts. In total the company has approx. 400 employees, and imports 35.000 to 50.000 Peugeot cars to Denmark and Sweden.In the spring of 2009 I was given the task to establish one common after sales and support department in Glostrup, and in the process make sure that the daily support was conducted without problems or significant delay.Responsibilities:• Management; member of the management group, project management• Strategy• Customer service and technical support to customers, dealers/workshops in DK & S• Handling relations to dealer boards in DK/S and to Automobiles Peugeot in France• Business development; implementation and sales of loyalty concepts• Store design concept and Corporate ID• P/L responsibility: 75 million DKKSelected results:- The merging of the Danish and Swedish After Sales organization lead to cost savings of 30+% (re-negotiation of contracts, reduced head count, improved processes) - and lead to improved and streamlined dealer service- Cutting down response times by more than half and increasing quality in service and support functions by changing mind-sets from being re-active to becoming pro-active- Increased customer satisfaction (+11%) and customer loyalty (+8%) leading to increased turnover (+16%) and earnings (+11%)- Introduction and implementation of a performance management system

Responsibilities:• Management, project management• Customer satisfaction and customer service at the dealerships• Analysis and optimization of workshop capacity and processes (LEAN inspired)• Business development projects; development and sales of customer loyalty concepts• Peugeot Quality Standard for dealers• Still Area Manager to 6 dealers• P/L responsibility: 7 million DKKSelected results:- Customer loyalty increased among customers with cars older than 5 years- During this period customer satisfaction increased- Both after sales revenue and earnings increased

Responsibilities:• Building relations to 20+ dealers• Sales of new cars and spare parts• Business development; including customer orientation and satisfaction• Optimization of processes and work shop capacity • Project management; including remuneration program and Business ManagementSelected results:- In top on sales of new cars with budgets ranging from 4500-6000 units annually, and sales of spare parts and accessories with annual budgets of approx. 140 million DKK- Business Management has continued ever since finishing and implementing the project in 2005

Oil and gasoline company represented in Norway and Denmark as a joint venture between Norwegian Hydro and American Texaco. The company sold oil and gasoline to private and business customers, and had a large network of service stations.Responsibilities:• Management, project management• Building relations to 220+ service stations and suppliers• Handling and negotiating purchase and campaign contracts; including marketing• Category management• Business development projects; e.g. convenience concepts• Budget: 750 million DKK (purchase)Selected results:- Establishment of a professional campaign organization including category management and sales of shelf, disk and floor space; resulting in a dramatic increase in campaign earnings the last two years (+22%)

Responsibilities:• Member of the top management group• Production of management reports• Project Management

Discount chain in the grocery market. Aldi Marked KS is a German company and the 4th largest grocery chain in the world. The chain concept is characterized by a narrow product range with small margins and high turnover rate.Responsibilities:• Management of 12-18 shops (60-80 employees), each with a shop manager• Controlling; primarily revenue and loss• Recruiting• Internal training of area manager traineesSelected results:- My district in North Zealand achieved the highest revenue per store and per employee, the next best loss results, and the lowest employee turnover- In the last 2 ½ years: Training of new district managers, because my results were constantly in top 3