CSD reduces poverty for Californians by leading the development and coordination of effective and innovative programs for low-income individuals, families, and their communities.- Lead a team of two reporting to Chief Information Officer.- Closed 6 POAMs in first 60 days.- Reduced time to create client notifications by over 50% through batch processing requests.- Produced and lead multiple interactive AI tool presentations.- Authoring department AI and automation policies and procedures.

The Education Coaches, LLC is a small business in the SF Bay Area that works with middle school through college aged students. Their mission is to help students grow in their academic independence by equipping them with the skills and tools they need to achieve their academic goals.- One person team reporting to company owner to improve information security posture.- Conducted NIST-CSF Assessment, creating GAP analysis and implementing Plans of Action & Milestones (POAMs).- Configured and deployed next-generation firewall, improving ability to detect and respond to potentially malicious traffic by 100%.- Implementing SIEM and EDR, unifying reports from firewall, Microsoft 365 environment, and endpoints for a comprehensive understanding of system activity.- Built and secured a self-hosted MSP inspired environment for internship program.

The Education Coaches, LLC is a small business in the SF Bay Area that works with middle school through college aged students. Their mission is to help students grow in their academic independence by equipping them with the skills and tools they need to achieve their academic goals.- One person team reporting to company owner and managing all aspects of IT program.- Joined company at inception to design and build a cloud-only Microsoft 365 environment.- Implemented Identity and Access Management by enforcing Multi Factor-Authentication on 100% of user accounts.- Build and justify annual IT and cybersecurity budget.- Configure and manage hosted Exchange and OneDrive for eight users.- Oversee endpoint and server management - Windows, macOS, and Linux.- Developed internship program for adults transitioning careers to IT.

Xantrion is a managed security service provider (MSSP) offering IT and cybersecurity services to start-ups and medium sized businesses. Their size, scope, and service delivery places them in the top 200 MSSPs.- One of 10 strategic advisors reporting to the Director of Client Strategy designing and implementing tailored IT and Information Security programs.- Managed up to nine concurrent clients, ~2.5x team average, with 95+% client satisfaction.- Supported local and national clients in multiple verticals including energy, finance, government, education, non-profits, and professional services.- Streamlined support interactions and introduced new services averaging a 50% increase in profitability.- Improved support engineer efficiency by standardizing client documentation in SharePoint and the organization's remote management and documentation platforms.- Streamlined hardware refresh process, replacing over 90 computers in fiscal year 2023 – 2024 and reducing required hours by ~30%.- Wrote custom training on Microsoft SharePoint and Teams delivered to over 300 users.- Guided two clients through regulatory audits for the Department of Labor and SEC.- Led client specific teams of two through four engineers, prioritizing assignments and achieving 95+% client satisfaction.- Partnered with multiple client leadership and legal teams to draft and/or review policies and procedures including data governance, acceptable use, and Business Continuity and DisasterRecovery (BCDR) plans.

G2 Integrated Solutions Company offered a host of integrity management services, including Project & Program Management, Technology Solutions, Digital Mapping/GIS, GPS Data Collection, and Support Services (Analytics & Project Controls) to utilities & pipeline companies around the country.- One of 10-person application development team reporting to Director of Software responsible for creating and supporting custom web applications.- Managed $500k multi-milestone project migrating a gas utility’s compliance related aerial patrol program in-house. This entailed transferring and ensuring data integrity for over 80TB of video, documentation, and metadata; upgrading and migrating database and web application servers (LAMP to WISP); coordinating efforts of ~10 software developers and GIS engineers.- Led the implementation of an ITIL Service Platform, supporting 250+ internal employees and empowering internal software development team to support external clients.- Collaborated in hiring team members by writing job descriptions for multiple IT and Development positions and participating in phone and group interviews.

G2 Integrated Solutions Company offered a host of integrity management services, including Project & Program Management, Technology Solutions, Digital Mapping/GIS, GPS Data Collection, and Support Services (Analytics & Project Controls) to utilities & pipeline companies around the country.- One of five-person team reporting to Director of Information Technology responsible for infrastructure and end user support.- Designed, engineered, and deployed a secure and isolated, Microsoft Active Directory based network for 10-person development team including dedicated on-prem domain controllers, DHCP and DNS servers, Hyper-V hosts, and storage.- Configured and Deployed Unified Threat Managers, managing all traffic and site-to-site connectivity across 5 locations and VPN connections for 100+ users.- Led effort to transition from SOPHOS MDM to Casper MDM Suite effectively reducing configuration and support costs on mobile devices while simultaneously empowering development team to better integrate support options directly into native iOS offerings.- Consolidated purchasing agreements and vendors accounts.- Daily supported 250+ end users.- Facilitated and implemented migration from single-site infrastructure to nationwide multi-site infrastructure with full disaster recovery, multi-site Active Directory, file shares, storage, and high availability.- Facilitated URL purchasing, IP Addressing, SSL Certification, and Firewall Configuration/Deployment for internal and external facing Apache and IIS web servers.

- Configured, deployed, troubleshot, and repaired iOS devices and database files over phone, through email, and in person at various field locations and in office environments to support data collection project.- Supported up to 125 end users as teams moved through the Southern Bay Area, San Francisco Peninsula, East Bay Area, and the greater Sacramento Area collecting data on PG&E gas meters.- Collected detailed records of issues encountered for future development.- Promoted to Systems Administrator when AC Meter Project ended.

Promoted to Full Time – December 2013.Top Ten in district for sales – October 2013.Developed individualized, comprehensive home theater solutions for all clients.Provided the highest level of customer service.

Doubled volunteer teams from ten people to 20+.Managed scheduling for multiple volunteer groups, venues, and services.Oversaw multiple teams and budgets.Directly contributed to growing weekly attendance by 100%.

Apple Mobile Device certified September 2011Co-Authored update to team training materials for future hiresDaily designed and customized customer-oriented technology and training solutions

Wrote original curriculum used in weekly teaching and multi-day retreats.Recruited 7 volunteer musicians and 3 volunteer youth leaders.Upgraded A/V equipment in multiple on-site venues.

Collaborated with communications and music arts staff on weekly themes and special campaigns.Designed presentation slides, stage lighting, and other media for multiple weekly services.Edited and distributed audio and video recordings of sermons, services, and other special events.Assessed and solved basic to intermediate A/V and technology issues on-site.

Weekly mixed FoH and BoH sound in multiple venues using digital and analog boards for traditional and contemporary services comprised of multiple guitars (acoustic/electric), bass, full drum set, 80+ voice choir, concert grand piano, orchestra (string, winds, brass, and percussion), and up to 16 solo vocals.Designed and executed engaging but not distracting light designs with multiple light bays, programmable lights, and back washes using cue to cue programming on digital light boards.Provided multimedia support including lyric/presentation slides, video playback, and multi-venue simulcasts.Facilitated all technical needs for other events including funerals, memorials, and weddings as needed.

Assisted guests in defining technology needs, creating custom solutions based on need and budget.Taught consumer and professional one-on-one training sessions and group workshops.Serviced Apple computers and mobile devices.