Johnny Stewart Email & Phone Number

London, Gb

London, United Kingdom

London, United Kingdom

- Responsible for Product strategy and roadmap.- Working hands-on with the Technology team to embed new agile methodology and to deliver new product on a fortnightly sprint schedule.- Project-managing development by third-party designers and developers.- Senior management operational support for deposit and withdrawals by bank support and for AML.- Responsible for Corporate Services and special projects to bring on board third-party companies wishing to operate on the Bullionvault platform.- Responsible for operational processes and tools (with CFO) for customer bank deposits and withdrawals, including integration of new banking supplier.Product successfully launched include:- iPhone and Android apps, including bullion-trading functionality.- New visual design and dramatic re-skinning of site without disruption.- New vaults (Singapore and Toronto).- New language sites (Spanish, Russian and Chinese).- Accounting changes to support new ways to buy gold with delayed-settlement.- Buying/selling bullion at the daily London (Fix) price.- Regular gold saver product.- Gold bar home delivery service.- New user flows for increased conversion: for example, responsive mobile homepage, A-B testing for optimisation.- Third-party currency-conversion providers for non-USD/GBP/EUR clients.- Investigating new payments options (card & e-wallet) and identifying preferred suppliers. Implementation pending.

London, United Kingdom

London, United Kingdom

London, United Kingdom

Responsible for Betfair's accounts and payments systems (annually handling multi-billion-USD deposits internationally), for public-facing multi-lingual sites and internal operational tools. - Managing the Acquisitions & Payments Products team to maintain existing products and to define and deliver the development roadmap.- Development of payments strategy and identification of payments platform(s) to meet Betfair’s international payments needs.- Dealing with new card acquirers and overseeing migration of card volume to those acquirers for pricing optimisation.- Leading discussions with novel third-party payment methods, including options for mobile payments.- Providing product leadership for Accounts & Payments elements of US Exchange project.- Driving improvements to the customer experience around Acquisitions & Payments.- Optimising the acquisition funnel through prototyping and A-B testing.

London, United Kingdom

- Responsible for product management of registration and payment systems for both public-facing multi-lingual sites and internal operational tools. - Working with Fraud, Anti-Money-Laundering, Legal, Compliance, Customer-Verification, Marketing and Operations Teams to ensure projects are aligned to the goals of these business units. Accountable that Registrations & Payments projects meet these requirements.- Developing business cases and leading the roadmap for Registration & Payments development. - Liaising with internal stakeholders and engineering team to deliver key projects including: - New registration process resulting in uplift of 40% in registration conversion. - Identification of and addition of new payment methods for international expansion. - CV2 and 3D Secure security measures for card deposits. Managed phased roll-out of CV2 and 3D Secure across different territories. - Age and identity verification measures to meet external regulation. - Delivery of novel acquisitions promotion product. - Rolling programme of usability improvements to increase conversion and repeat custom.- Developing and maintaining relationships with external payments providers.- Managing team of analysts to support daily operations and investigate issues from across the business.- Providing input on account settings and funding matters into other product units. Supporting delivery of payments solutions across channels.- Working with Technology team (UK and Romania) to adopt agile development practices and to deliver projects.

London, United Kingdom

Managed a team of consultants working on research and user-centred design projects, mostly for web but also for mobile, iTV and product design. Clients included BBC, Vodafone, Yell, Guardian Unlimited, Standard Life, Lloyds TSB, NHS, Royal Mail, Skype, UK government departments and agencies- Line managing team of 5 consultants with responsibility for consultants’ personal reviews and development. - Ensuring that consultants’ projects are delivered on schedule, on budget and to a high quality. - Acting as Account Manager, Project Manager or Design Lead, as required. - Co-ordinating Europe-wide user research. - Overseeing full lifecycle user-centred design projects. - Determining clients’ objectives and advising clients on best use of resources. Developing and presenting project plans for user-centred design projects. - Responsibility for recruitment, induction and training of new consultants.

London, United Kingdom

Ran over 650 research sessions with end-users and provided user-centred-design consultancy to a broad range of clients.- Providing consultancy on product direction to product/development teams within clients’ organisations.- Interaction design and usability testing for Internet, intranet, mobile, iTV, touchscreen, IVR. - Applying user-centred design techniques throughout the project lifecycle: contextual enquiry and ethnographic research, contributing to strategic direction and vision, defining functionality, developing personas and scenarios, task analysis, card-sorting, information architecture, expert evaluation, prototyping (paper, simple on-screen click-throughs and HTML), usability testing of interactive media and recommending design solutions. - Working on rapid projects to tight schedules. - Delivering findings as reports, presentations or stakeholder workshops. Tailoring the research feedback to help clients move forwards in their design and development process.

London, United Kingdom

Developed interactives that had to be fun but also communicate a clear message. First exposure to carrying out research with end-users and feeding it into the design process.

Phd, Science

Activities and Societies: Elected to student-union posts at college and university level.

Ba (Hons) First Class, Natural Sciences

Activities and Societies: College scholar. President of college film society.