Johnny Thoi, Psm Email & Phone Number

Los Angeles, Ca, Us

Irvine, California, United States

Irvine, California, United States

Greater Los Angeles Area

Senior Business Analyst/ Product Owner (January 2019 to Present)(Irvine, California)► Lead business analyst/product owner of a loyalty program at a multi-billion dollar Orange County-based QSR►Collaborative doer working with cross-functional teams (Marketing, IT, Finance)► Setting up JIRA and Confluence to track User Stories and business/technical requirements► Working with developers to document and build custom API calls using Amazon Web Services (AWS) Lambda/API Gateway services that offer: high availability, authentication, authorization, and scalability.► Utilizing Postman to create, build, and execute API calls► Defining integration from existing Mobile App, In-Store Point-of-Sale's, Kiosks, and eCommerce platform to loyalty platform. Microsoft Dynamics 365 CRM Developer / Business Analyst / QA Analyst (August 2018 - December 2018)(Irvine, California)►Implemented a new internal Franchise registration/development/tracking tool using Microsoft Dynamics 365 CRM for a global Fast Food subsidiary. ►Worked with business and technical SME's to write User Stories►Used JIRA to track Epics, Stories, Tasks and Defects►Utilized Zephyr to author, plan, and execute test scripts►Resolved defects identified in Unit & UAT Testing directly in Dynamics

Greater Los Angeles Area

Integration Analyst (March 2015 - August 2018)(Raleigh, NC, Columbia, SC, Atlanta, GA)►Managed testing projects with external vendors/entities ►Utilized HP Application Lifecycle Management to create/manage defects, introduce features and identify change requests ►Worked with business and technical SMEs to implement Capgemini's AcUIty Unemployment Insurance Benefits modernization for a consortium of 3 states. ►Reverse-engineered mainframe processes in order to define data mapping requirements►Communicated with business to detail triggers and business rules for interfaces to external agencies►Created technical requirements for developers to write custom software to replace existing functionalityBusiness Process Management/ Integration Analyst (September 2014 - March 2015)(Miami, FL)►Reverse-engineered Microsoft BizTalk code to create architecture for new implementation preparation►Implemented TIBCO ActiveMatrix BusinessWorks, BusinessEvents, to replace Microsoft BizTalk Middleware stack►Created and updated Solution Architecture, Service Specifications Documents and Technical Implementation Diagrams for clients►Formal Training received in TIBCO AMX Business Process Management modeling tool Applications Consultant - II (September 2012 - August 2014)(Burbank, CA)►Onshore Technical Lead & Business Analyst for 70+ cross-platform applications for a multi-billion dollar media and entertainment client►Managed offshore team of 10+ individuals►Reduced staff overhead by 68% while increasing billable hours and client/end-user satisfaction►Maintained cross-functional team and serve as Point of Contact between Business Users and MIS ►Provided immediate crisis-saving support with high visibility leading to increased client appreciation►Interfaced with end users in defining proactive solutions to resolve client pain points

Orange, California

►Managed the Windows 7 Deployment project►Utilized Shadow Copy and archives for file restoration►Migrated existing firm-wide computers from Windows XP to Windows 7►Integrated Windows Deployment Wizard with Microsoft Solution Accelerators to provide a systematic approach to new system builds►Used Microsoft System Center Configuration Manager to provide comprehensive client management ►Administered Active Directory and Domain Services for new clients►Utilized Microsoft System Center Service Manager to track incidents and problems►Used Norton Ghost as a legacy process to image workstations

Calabasas, Ca

►Worked directly under the President to provide top-tier support to all clients, big and small.►Utilized LogMeIn Rescue as an apparatus in providing remote support for clients.►Managed Enterprise Exchange Servers using Intermedia and Sherweb.►Deployed Active Directory services and set up DNS

Irvine, Ca

► Managed team of 20 consultants► Oversaw hiring and conducted in-depth training for new consultants► Tackled issues relating to Cisco NAC Agent► Addressed advanced networking issues including DHCP, IPv4, DNS, etc.► Managed transition from Lenten Reborn cards to Windows SteadyState and finally to Faronics DeepFreeze as a means to administrate campus-wide lab computers.

University Of California, Irvine

►Worked with Cascade Server, a Content Management System (CMS) in transferring old webpages (formally managed using Macromedia Contribute 3) to the new system.►Utilized Adobe Dreamweaver CS4/CS5 to facilitate changes.►Developed elements using Adobe Flash CS4/CS5 with ActionScript's►Created and managed workflow to ensure quality control and efficient use of resources

Aliso Viejo, California

►Led and trained the Test Automation team for Oracle E-Business Suite using the following tools:Oracle Application Testing Suite, Oracle Test Manager, Oracle OpenScript, Oracle Load Testing, HP QuickTest Professional, HP Quality Center►Developed Oracle Application Testing Suite for test case creation and automated regression testing►Collaborated with other Business System Analysts and Business Users to merge Business Process Documents►Reviewed existing TE040 Test Scripts and MD050 Functional Requirements Documents and created new ones to meet team needs►Assisted in global Oracle E-Business Suite upgrade/customization reduction

►Worked with Joomla CMS to manage content on website: http://www.ucidsp.com.►Served as Administrator for ucidsp.com domain, Google Apps, Google Groups and cPanel.

Led the Pi Sigma Chapter in attaining the National Outstanding Service Award For A Collegiate Chapter in the 2009 - 2010 school year.

Bachelor Of Science, Business Information Management

Activities and Societies: Delta Sigma Pi (Professional Business Fraternity), Management and Information Student Society (MAISS), UCI Wind.

High School Diploma

Activities and Societies: Drum Major - Knights Band & Colorguard, Jazz Band, Wind Ensemble, Key Club, Academic Decathlon, Science Club.