Johnny Young Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Ut, Us

South Jordan

CX Analytics (Customer Success, Professional Services, Customer Education, Implementation, Customer Operations, Revenue Operations)

South Jordan, Utah, United States

2022| CX Analytics - supporting revenue operations and customer success teams2021-2022 | Central Analytics - supporting central business functions including Finance, BizOps, Accounting, Legal, People Ops, Exec teams, and Lucid for EducationWho is Lucid? Well, Lucid's Visual Collaboration Suite helps teams see and build the future. Our software products, Lucidchart and Lucidspark, provide 30+ million users with an end-to-end experience by enabling collaboration and clear communication. For more information, visit lucid.co.

Mclean, Virginia, United States

2021 | Small Business Card Acquisitions, Site Testing Lead2020 - 2021 | Small Business Card High Line Underwriting & Reactive Credit Line Increase Program, Testing & Valuations2019 (Summer Internship) | Upmarket Acquisitions, Referrals Strategy

Saline, Michigan

- Create development progressions for 6 12&U groups (~150 swimmers)- Lead Gold (~40 swimmers age 10-14) and Bronze (~35 swimmers age 8-12) coach, ending seasons with NAG Top 10, zone, state, and JO qualifiers- Assistant coach full team of ~240 swimmers, ages 4-18, with novice to national level athletes- Collaborated with staff of 8 coaches to revamp team structure, marketing, and strategy, causing rise in USA Swimming Virtual Club rankings to 4th place in Michigan (from 25th place in 2015), increase in team size of about 25%, and improved swimmer retention rates

Ann Arbor

- TO 502 (Applied Business Statistics) - MBA course teaching fundamental statistical concepts such as data analysis, hypothesis testing, and model-building in Microsoft Excel- TO 412 (Tools for Data Management and Acquisition) - BBA senior capstone course (with some MM students) teaching students to use Tableau, SQL, and Python for acquiring, managing, and visualizing large datasets in a real-life contexts- TO 415/515 (Excel VBA for Business) - BBA/MBA course teaching students to code using VBA in excel in order to enhance the ability and efficiency of using Excel for analysis

Detroit, Mi

- Designed and built automated work plan report using Visual Basic in Excel, streamlining processes for generating reports for client and allowing project leadership to quickly foresee and analyze potential issues- Constructed integration schedule by examining and communicating key dates and dependencies between third-party vendors of 12 system components, enabling coordination among key stakeholders

Detroit, Mi

- Acted as liaison between Capital Markets team and Technology team by learning Capital Markets routines to better manage the development of cutting edge software to price, hedge, and trade mortgages- Improved development processes by participating in team’s transition to more advanced Agile environment, improving teamwork, accountability, and communication while opening feedback channels with end-users- Designed and implemented new features in Polymer web application as a full-stack softwaredeveloper using SQL, F#, C#, HTML/CSS, and Javascript

Bachelor Of Business Administration (Bba), Business

Activities and Societies: Ross Leaders Academy, Michigan Triathlon

Bachelor Of Science (B.S.), Computer Science

Education record

Activities and Societies: Duchossois Scholar • Cum Laude Society • Cadet Unit Commander • Varsity Swimming Captain • AP Scholar.