Helping to lead global Professional Service and Integration requests within ORBCOMM formerly Blue Tree Systems.Collaborating with Pre-Sales, Sales and Fleet Management Account Managers to deliver bespoke requests to clients globallyIncreasing the cross-industry integrations to provide Sales and Clients with enhanced data possibilities from multiple sourcesManagement of integration requests and intakes from inception through to delivery to production Project management to production of internal game-changing Tacho analysis solutionProject management of external outsourcing teamsProject management of BETA rollouts of TruckMate and TMT (by TMW)Reporting on Professional Services Division to Senior Management in ORBCOMM Working with all levels of Support process on bugs and escalations Enabling clients to on-board their custom android APPs to ORBCOMM in-cab devicesAssist customers with bespoke report and data requests Collaborate with cross-functional business partners to drive the customer experience, marketing awareness and in-house feature changesOn-Going collaborative relationship building within the telematics industry

Major Billing and Payment Processing rolloutIT Project lead for large online customer migrations.Client requested workshopsInvoicing rolloutsProcess Improvement and rolloutQuality AssuranceClient consulting engagementsIT Project lead for SEPA switch overBusiness AnalysisTroubleshooting and Incident ManagementRisk and Issue Analysis

John managed e-Learning projects, such as LevelTracker for the UK & NI schools, while working on ECDL and ICDL deliveries for the EMEA and Australasian markets.