• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Provide primary customer support to internal and external customers.• Answer constant flow of customer calls with minimal wait times.• Offer advice and assistance to customers, paying attention to special needs or wants.• Use the company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

• Responded 24/7 to emergencies and breaking news stories with strong sense of urgency.• Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.• Disseminated news content through social media for better engagement with audiences and faster reporting.• Partnered with media executives to produce compelling stories.

• Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.• Planned and implemented integrated lessons to meet national standards.• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.• Assessed student comprehension through regular quizzes, tests and assignments.• Used tests, quizzes and other assignments to gauge students' learning and determine understanding of course materials.• Leveraged diverse learning strategies to prepare students for higher-level education requirements.