Partner
CurrentLeadership skills* Proven track record of managing, developing and inspiring high-performing, loyal and flexible teams of up to 40 staff, in a supportive environment, delivering profit margins of up to 60%.* Leading by example, ensuring the execution of interventions by the Solicitors Regulation Authority in a firm but sympathetic manner with customer focus to the fore. * Excellent ability to communicate effectively at all levels to inspire loyalty and performance. Committed to empathetic plain speaking and the eradication of legalese.* Leader of team dealing with large number of claims made by lenders to the SRA’s Compensation Fund arising from mortgage fraud and solicitor dishonesty. * Joint responsibility for driving firm-wide strategy focusing on the delivery of excellent service to clients.* Partner responsible for the day to day implementation of the firm’s compliance needs and claims/complaints handling for the business. * Supervised team dealing with over 6,000 outsourced professional conduct investigations which were driven through to conclusion, consistently surpassing KPIs and quality standards. * Supervision of team dealing with clients’ complaints of solicitors’ inadequate professional service - over 1,000 complaints a year for eight years.Analytical skills* Personally investigated over 1,250 reports of solicitors alleged misconduct with quality measures consistently exceeding KPIs.* Investigation of high profile, sensitive allegations of professional misconduct * Expert witness for prosecution in successful Crown Court proceedings against solicitors charged with money laundering offences.Project management* Ability to ensure well informed, driven team members manage caseloads and process significant confidential data/client money efficiently and effectively. * Track record of successfully managing complex contractual client relationship, with multiple stakeholders, whilst managing projects to successful conclusion.
