John P. Email & Phone Number

Bristol, England, United Kingdom

Business Support Officer Clean Air Zone Provide exceptional customer service via email and phone, resolving inquiries timely and efficiently. Consistently achieve high customer satisfaction scores.Craft clear, informative written responses to advise customers and provide solutions. Strengthen council’s reputation through quality support.Maintain accurate customer records, ensuring data integrity and GDPR compliance.Deliver training to team on regulations and best practices, enhancing public communication.Expertly handle high call volumes, communicating clearly and resolving issues.Using ChatGPT on a daily basis

Bristol, England, United Kingdom

Seconded into a fast changing environment in a digital world of BT products and data. Primarily focusing on the global data privacy regulation, especially the EU/UK’s General Data Protection Regulation (GDPR) I am responsible for my team’s overall management and oversight of the data privacy regulation & assurance strategy and the implementation by my stakeholders as well as compliance with Data Protection Act (DPA), it implementing rules and regulations. In my role I am supporting the Data Compliance and Assurance function in the overall management and oversight of the data privacy privacy and regulation strategy.This role ended through redundancy

Bristol, England, United Kingdom

Leads in analysing the account processes – Central for the way forward in investigating and examining billing account data, highlighting deficiencies and solutions to ensure operation and consumer satisfactionAn influencer for reducing unallocated revenue – Key member and negotiator on significant projects that reduced the amount of unallocated revenue, for reporting to the regulatorDeveloped and implemented ‘bulk linking’ of BACS – Managed and streamlined processes which reduced time and FTE, showing initiative and direction ATA ticketing & service request expert – Managed, investigated and implemented a process for re-allocate of over two million pounds worth of group data to the correct customer facing unit, Using ATA Ticketing services to manage service requestsThis role involves writing, preparing and presenting training courses

Bristol, England, United Kingdom

Equinox & Access - Developed a fundamental Equinox audit process and plan, drastically reducing time and FTE involved to complete the biannual audit, streamlining processes and deficienciesLed major initiatives - Plans and develops relationships with stakeholders by actively engaging and building communication channels that last, through solutioning and effective stakeholder managementSelf-Verification Audits - Instrumental in designing processes that enables and empowers audits to be carried out efficiently and constructively, across the business.This role involved writing, preparing and presenting training courses

Bristol, England, United Kingdom

Data Analysis and Problem Solving helping customers to regulate customer accounts and streamlining processes, this role involved writing, preparing and presenting training courses to team members to help them to understand the processes and applications that were being used by the team.

Road Team

Customer Service Engineer Installing and repairing lines in Business and Residential addresses, installation of LAN networks and ISDN switches.

Cardiff, Wales, United Kingdom

Customer Service Operative taking calls from the Public and resolving customer complaints

Bristol, England, United Kingdom

Dealing with Customer issues and complaints and the distribution of CD's to enable people to sign up to BT Click Email service. A large part of this role was coaching and improving people's product knowledge, the coaching I carried out was both Side by Side and remote.I was also the complaints liaison officer which entailed speaking with members of the public when the internet was experiencing issues and when installations discs were not received on time, this took a lot of skill, empathy and support to resolve customer disputes.

Bristol, England, United Kingdom

Joined BT as an agency worker and then invited to join the company full time to work on the friends and family project promoting BT products.Friends and Family and It's good to talk were huge advertisement campaigns carried out by BT for the promotion of our products, we had to learn the products and sell these to the public. My biggest success was winning a VHS Camcorder through my sales results.