John Pander Email & Phone Number

Boston, Massachusetts, Us

- Provide advanced support of Lookout’s Mobile Endpoint Security solution enabling success of Lookout customers, partners, Lookout’s Global Support organization, and the Lookout Sales Engineering organization.- Serve as the technical lead on assigned accounts ensuring the success of product integration, evaluation, production deployment, and ongoing product support.- Provide Escalation Management from both a Technical and Customer Satisfaction perspective for critical MES related issues escalated into Lookout Customer Support.- Identify, document, and influence implementation of product supportability features and enhancements through the Product Management and Development Engineering organizations.

Atlanta, Ga, Us

Planning and design of enterprise mobility systems. Support of 30,000 mobile devices on mobile platforms (iOS, Android).• Managed MobileIron environment for 15,000 devices, including configuration of new services and features.• Integrated 15,000 mobile devices with Office 365 cloud services with minimal user impact.• Implemented tracking for device to ensure OS upgrades were completed when they were released. Device Compliance Reporting.• Moved MobileIron Environments from Louisville, VA to Nashville, TN Data Center.• Improvement of the End user experience when using mobile devices. Improvement in both enrollment and daily usage to help with user performance.• Improved mobile security by helping to eliminate older unsupported device models.• Improved automation for 15,000 devices using Android Enterprise and Apple Business Manager.

Planning and design of enterprise mobility systems. Support of 125,000 mobile devices on mobile platforms (iOS, Android, Blackberry).-Built and supported Windows 2012 server environments on physical and VM infrastructure.-Built and supported Linux server environments on physical and VM infrastructure.-Maintained physical and blade server hardware for lab and production environments.-Supported Windows 7 and 10 desktops across the supported areas.-Helped in maintaining NAS Storage systems for server environments.-Integrated with threat management center for issue resolution, significantly improving turnaround time on getting issues identified and closed. -Completed automation to migrate 45,000 android devices to android enterprise work profile setup, measurably reducing customer issues.-Completed implementation of mobile security protection (Lookout) on 75,000 devices in 9 months (3 months ahead of schedule).-Integrated 75,000 mobile devices with Google cloud services with minimal user intervention.Improved mobile device security by helping to eliminate older unsupported device models.-Managed MobileIron environment for 75,000 devices, including configuration of new services and features.

Support of over 3,000 desktops and 150 Servers for south area infrastructure support. Support on server platforms include installation and configuration of Windows 2008 servers for use on file & print, exchange, citrix, and SMS.-Migrated 80% of servers to virtual machine architecture.-Built VMWare infrastructure consisting of 16 ESX Hosts.-Built exchange 2007 infrastructure and migrated 7,000 users from previous versions.-Migrated fax services from hard hiring to VOIP infrastructure for 2500 Users.

Managing a team of 14 staff members to support retail and business locations across Georgia and Alabama. The support of those business resources included over 2000 desktops and laptops in 139 locations.-Reduced average issue turnaround from 5 days to .75 days within 2 years.-Improved store setup time by 20% by better project planning and standard rollout templates.-Reduced travel time for staff by 35% from implementation of remote support.-Managed and developed staff to help gain efficiencies to support the growing needs of the business without increased headcount.

Basking Ridge, Nj, Us

Primary responsibilities for maintaining computer systems in the Ohio/PA area. Managed the entire group of analysts and administrators for that area. Supervision of 4 administrators and 4 analysts in both Cleveland and Cincinnati. Maintained direction and focus for the department to make sure all projects and tasks were getting completed in a timely manner. Developed and submitted both the non-network capital and expense budgets for the Ohio/Pa area. Budgeting process runs from August until December to finalize all plans. Primary project manager for the Cincinnati headquarters location build out on all Data/LAN/WAN related issues. Managed migration the from MSMail and the installation of the Exchange 5.0 e-mail system. Completed all employee evaluation in the department and assigned all merit raises to employees based on performance.

Secondary support on all help desk calls. I was used for escalation purposes when the analysts could not solve the problem. Primary administrator in charge of all system changes in computer rooms. I was responsible for managing and designing all local area networks for both the headquarters locations and all retail locations. Coordinated the installation of all computer equipment at all new location build-outs. Build outs in 1996 included 6 stores, 2 sales offices and 1 MTSO. Assisted in the upgrading of all network server software. Completed the redesign of the entire network in the computer room to make it more efficient and productive. Projects consisted of the following completed items: Predictive Dialer upgrade and installation, Communication server installation, CDROM server installation, LAN switch Integration and Inbound fax delivery to E-mail. Operating systems supported - Windows'95, Windows NT(3.51/4.0), Netware(3.x/4.x

Help desk support for all users located in the headquarters and remote retail locations. Secondary system administrator for all back office equipment in the computer room. Responsibilities included evaluation, decision making, ordering and installation of hardware and software for the entire region. Assisted in reconfiguring and redesigning the entire computer room network. The redesign took over 18 months to complete to make all of the systems efficient. Primary support on all Foxpro applications. Made all changes to current supported systems and helped in making enhancements when needed within the system. Developed the Human resources database to consolidate all information in the region into a single database. System is now used to generate employee phone lists

Associates, Programming Technology

Bachelors, Information Management

Education record