John Panter Email & Phone Number

Denver, CO, US

Glendale, Colorado, US

Glendale, Colorado, US

• Manager of Network, VDI and Telecom engineering teams.
• Accountable for Network and VDI uptime and performance.
• Responsible for Network environment lifecycle.
• Document and implement operating policies, processes, and procedures for the team.
• Administer corporate network, SD-WAN, Firewall and associated elements to best practice standards.
• Evaluate new technologies and establish goals for implementation and adoption.

Glendale, Colorado, US

• Manager of Systems Administration team.
• Accountable for system uptime and performance.
• Responsible for the Windows Server environment and server lifecycle.
• Document and implement operating policies, processes, and procedures for the team.
• Administer Active Directory domain, DNS, and group policy in accordance with best practice.
• Evaluate and implement new software and OS configurations.

Denver, Colorado, US

• Manager of IT Operations at Vantiv (now Worldpay) for 5 years.
• Manage geographically diverse IT NOC team responsible for 24x7 surveillance, operations and maintenances of production and development credit card processing environments.
• Tier 1 and 2 response to monitoring alerts and support issues for approximately 14,000 end-points
• Participate as a member of the management team to influence goals and processes and motivates the team toward accomplishment of goals and objectives.
• Plan for and execute Incident Management processes that include triage, resource/vendor engagement, implementation of standard impact-mitigation procedures and corporate communications.
• Design NOC processes to ensure overall service quality and efficiency.

Stamford, CT, US

• Supervise day-to-day Global Network Operations Center (GNOC) activities and performance of Operators/Analysts to ensure that team, department, and company standards/goals/expectations are consistently met.
• Ensure that workloads are properly distributed among Operators and Analysts.
• Provide technical and operational support across all lines GNOC-supported business models.
• Escalate outage events and/or impairments to appropriate individuals, teams, and organizations in a timely manner to ensure efficient resolution and minimize customer impact.
• Oversee interactions with customers, other teams/departments and other GNOC employees to ensure all communication is professional and timely.
• Assist the GNOC Managers in the interviewing, hiring, and training process for GNOC Analyst and/or Operator positions.

Stamford, CT, US

• Responsible for overseeing communications and escalation for all incidents within the Global Network Operations Center.
• Coordinated Emergency Operations Center (EOC) responsibilities during critical and high visibility impacting incidents.
• Synchronized internal GNOC Network Management Center communications as well as Nationwide communications to regional & divisional Time Warner Cable support infrastructure.
• Disseminated Executive level information regarding network impacting incidents to Time Warner Cable’s Executive management team.
• Acted as overall incident command and control in an effort to coordinate restoration activities and drive resolution.
• Developed and implemented Incident and Event Management processes.

Stamford, CT, US

• Duty Manager – West Region Network Operations Center
• Responsible for overseeing communications and escalation for all events that occur in the RNOC.
• Direct restoration activity.
• Assist in classification and assessment of service-affecting events.
• Act as central communication Point of Contact for critical and high events, including approval of written communications and conference bridge facilitation, and team with field managers and call center managers.
• Assist and oversee ticket accuracy i.e. service impact, customer impact, and affected areas.

Stamford, CT, US

• Coordinator – West Region Network Operations Center
• Provide first-line Network, Systems, Video, Optical Transport surveillance and Trouble and Change management support for Time Warner Cable’s West Region Network Operation Center.
• Facilitate and coordinate the flow of communications between the West Region NOC and internal Time Warner Cable groups, as well as external vendors and third party ISP partners.
• Collaborate with regional network, routing, and optical engineers to identify and mitigate service impacting and non-service impacting network events in order to provide consistent and uninterrupted quality services to.
• Support department acquisition of Mountain West divisions by training RNOC personnel, generating guides, and sharing first-hand knowledge of systems.
• Act as back-up to support HFC team in monitoring and trouble-shooting plant and node outages.

Stamford, CT, US

• Documented and managed National Division system HFC, Network, Commercial, and Cell Tower maintenances and outages using BMC Remedy application.
• Worked in conjunction with various national call centers to inform them of all ongoing customer impacting issues by way of email and web based applications.
• Utilized applications such as iGlass, Uptime, Universal Diagnostic Interface (UDI), IBM Tivoli Netcool, Alcatel-Lucent Integrated Network Controller (INC) and Unified to monitor HFC and Network elements to proactively.
• Collaborated with dispatch centers to notify local service personnel of service outages and ensure timely resolution.
• Assisted regional data center network and systems engineers with trouble shooting and change implementation at various levels throughout the division.
• Generated and interpreted reports for daily Regional Change Management Board meetings for scheduled maintenance within our division to ensure that no conflicts existed.

Stamford, CT, US

• Attended monthly meetings other committee members to improve employee health, safety, and security throughout the division.
• Provided ideas and feed-back to management to enhance and division safety training.
• Reviewed accident reports to evaluate and remove root causes to prevent future issues.
• Preformed monthly inspections of the workplace to uncover hazardous conditions.

Stamford, CT, US

• Provided essential link between system personnel and various call centers to ensure that both external and internal customer needs were met.
• Supported field personnel with activation of customer premise equipment.
• Completes, Cancels, and Reassigns work assignments for field technicians.
• Worked in conjunction with the Divisional Network Operations Center (DNOC) to declare, investigate, dispatch, and resolve system HFC, network, and Commercial services outages.
• Maintained and updated DNOC / Dispatch system after hours on-call schedules.

Cisco Networking Academy

Emt - B

General Education

Fire Sciences, Culinary Arts, Business Management, And Commercial Art.