John Papile Email & Phone Number

Phoenix, Arizona

Oversaw complicated Systems Conversion utilizing three different Communications types. Participates in weekly Sales and Marketing meetings with the Client and Senior Staff. Responsible for Monthly and Annual Profit and Loss Statements. Directs key front line Managers with planning, budgeting, implementing as well as maintaining costs, methods and staff. Main point of escalation for urgent and time sensitive customer issues. Engages appropriate internal/external resources as required on all Client and business issues. Ensures timely and effective resolution of all customer problems by utilizing staff and software programs provided to properly receive, log and track all calls until final resolution achieved. Serves as a customer advocate and works continuously to develop a high level of internal communication to meet customer needs (includes product development, and marketing and product management.)

I worked with our writing professionals on all RFP's in order to create the best possible responses to secure new contracts.

General Manager for country of Mexico with staff of 105 employees responsible for P&L. Oversaw Sales, Marketing, Software, field installations, and finance areas.

Managed all new projects for the Instant Ticket division upon point of contract award. From facility location, to construction buildout, security, fire systems, and all distribution equipment to ensure operation will exceed contractual obligations. Designed inside package order flow utilizing both automated and manual systems.

I ensured timely delivery of all new projects which included software and build out of real estate space for facilities. Recruited, hired and trained staff in order to turn the operation over to the site General Manager.

Directed in side sales and distribution areas to $2.2 billion USD in annual sales, showing a 5% growth year over year.

Director of Distribution for Camelot, the United Kingdom's National Lottery where weekly sales averaged $150 Million USD. Developed software functional specifications for superior inventory control, and a more secure, streamlined and efficient manner in distributing the Lottery's product lines, which was eventually adopted as standard operating procedure by GTECH.

Bachelors, Fine Arts/Art History

Activities and Societies: Art design team.Hold a State of Texas Realtors License. Read, speak and write Spanish.

Associates, Advertising, Design, Layout