John Pappas Email & Phone Number

Ch

Ensure that Developers, QA, DevOps and business leads follow SAFe Agile methodologies, coding standards, and testing processes.Develop and lead a collaborative and Agile software development approach that improves velocity, while maintaining a strong focus on both quality and scalability.Lead several teams throughout the US and India managing all aspects of application development and delivery across multiple functions, business units and lines of business.Communicate with operations executives, business partners, product owners and third party vendors to create robust solution roadmaps that are integrated with architecture and operations.Foster a culture of innovation, collaboration, and continuous improvement across squads/teams.Collaborate and influence peers and senior leaders to ensure alignment between technology initiatives and organizational goals.Work closely with Legal & Compliance teams to ensure that software development controls are in line with Insurance Services Office (ISO) standards.Understand the team dynamics and expertise of each member, utilizing strengths to get tasks to doneClear communication to team indicating priority of work expected from stakeholders to achieve company objectivesHighly skilled in collaboration and servant leadership with direct teams, related teams in the Train/Domain and shared servicesMindset of continual development of teams and individuals concerning Agile, collaboration with open and honest communication.Drive and Deliver Workers Compensation, Insurity, BizTalk, Inventory Manager Code via requirements gathering, refinement, estimation, solutioning, End to End testing, production deployment and post production analysis.Create automated deployment process with DevOps to accelerate code release activitiesEstablish an onboarding library to enable new hires to become a productive asset at a faster pace to reduce disruption in team continuity.

Ch

Charlotte, Nc, Us

Worked in a cross functional BA/Acting Scrum Master role as a servant leader position encompassing the gathering of business requirements, story writing, facilitating grooming sessions, sprint planning sessions, Daily Stand Ups, and controlling the Kanban board to maximize efficiency; all resulting in working code by the end of the sprint in a Scaled Agile Framework environment. Utilizing Lean Agile methodologies in concurrence with the SDLC to improve the official Merrill Lynch interactive website.• Acted as the back-up to the Scrum Master when tending to other teams or on leave• Scheduled and facilitated feature/epic grooming and story grooming ceremonies with Dev Team, Scrum Master and PO’s• Managed all features, stories, sub-tasks and architectural design artifacts as the SME within Rally• Successfully reviewed data quality of all features and stories in the backlog in preparation for Program Increment Planning, allowing team to be lean during the PI Planning event• Led pilot group, as the SME, through technical transition from Rally to JIRA• Organized Kanban board with stories and sub-tasks to efficiently execute the DSU in the allotted time box• Experienced in working with distributed teams located in different time zones• Directed Sprint Planning to ensure the selected story load remained within the sprint capacity for the upcoming two-week iteration• Collaborated with Scrum Master and Dev Manager to resolve blockers by external teams• Established open lines of communication with Dev Team, PO, Program Manager and RTEs from different trains to ensure team was meeting customer requirements and Release Train PI goals• Possess situational awareness with an understanding of when to listen and when to be assertive• Known for holding team members accountable, setting clear performance goals, sustaining team engagement, allow for self-organization while maintaining “out of the box” creativity without fear of failure

Roseland, New Jersey, Us

Operated as project liaison and served as Subject Matter Expert (SME) for project requirements between Support Services Business Unit and Project Management Office (PMO) in a matrixed environment. Supported new and existing functionality with a deep dive knowledge of RUN Powered by ADP UI, client facing database architecture (SaaS), payroll inquires, client-side technology consultation and Employee Access to external clientele. • SME on the transition from Waterfall to Agile beginning in 2016• Began the initial process to create first Scrum team within Small Business Services• Initiated cadences such as daily stand-ups, grooming sessions, sprint planning, retrospectives and PO synchs• Able to assess and document improvements in process, procedure (SOP’s) and people consistent with business strategies• Ensured development teams are worked efficiently towards target goals by properly grooming the Product Backlog during Sprint Planning• Participated in demos, documentation and training sessions to ensure proper functionality prior to UAT• Created defect reports and implemented corrective procedures to remediate defects found through UAT to ensure completed user stories adhere to PO’s expectations• Coached the development team and Stakeholders on how to become efficient in their project methodologies• Influenced increased collaboration with cross functional coordination between sponsors, developers and QA• Recommended process improvements and assisted in changes to best practices

Roseland, New Jersey, Us

Performed technical analysis and support concerning new order entry processes, data upload, financial reporting, database query creation, daily downloads and DB2 statements. Monitored daily service center database operations and supported ADP accounting staff surrounding all aspects of order processing system.• Acted as lead technician for order processing system.• Regarded as Subject Matter Expert (SME) concerning analytics, execution and implementation of data migration from aging Easypay database to current internet based payroll database known as RUN Powered by ADP.• Led project team for Small Business Services Business Unit, aligning with ADP Corporate concerning process improvement and total compliance with Sarbanes-Oxley Act. • Sarbanes-Oxley liaison between Small Business Services B.U. and Corporate pertaining to SSAE-16 audits, SOC 1 reports for Type I and Type II reporting.• Executed IBM commands on iSeries Server to integrate database upload and download connectivity.

Roseland, New Jersey, Us

Managed all support operations for over 100 sales associates nationwide. Directed technical operations for ADP Retirement Services sales force. Trained new sales associates through articulate class presentations and self written technical documentation. Leveraged latest hardware and software necessary for sales associates to efficiently engage the sales life cycle saving hours of downtime. • Drove creation of Local Area Network from procurement, installation, maintenance and support through proactive technical skills. Maintained interruption free data flow via backup, recovery, data and hardware redundancy.• Upgraded legacy lead generating database to internet based GUI consisting of new lead transmission protocol to remote salesperson, updated sales progression, accurate sales reporting capabilities and salesperson quotas. • Negotiated and procured over 100 new laptops to coincide with new LAN and database. Led team to image all new laptops during annual sales conference, eliminating sales downtime.• Led creation of sales quota database utilizing Microsoft Access streamlining back office administration.• Maintained proper Service Level Agreement (SLA) of deliverables required by SMs and DMs in field of operations. • Proficient in DB2 and SQL statements.

Mba, Global Manangement

Computer Science, Data Center Support

Bachelor Of Arts - Ba, History

High School Diploma