As the Director of Field Operations, Customer Support Services and Training at Mutualink, I lead a team of professionals who provide interoperability solutions for public safety agencies and critical infrastructure organizations. With over 12 years of experience in this role, I have successfully implemented and managed multiple projects that enhance cross-agency collaboration and communication.My core competencies include process improvement, customer relationship management, service contracts, and field services. I leverage my MBA and technical background to deliver innovative and cost-effective solutions that meet the needs and expectations of our clients. My mission is to empower our partners with the tools and skills they need to respond effectively to any incident or emergency.
Listed skills include Integration, Salesforce.Com, Management, Leadership, and 41 others.