John Parton Email and Phone Number
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John Parton personal email
John Parton phone numbers
I am an accomplished and goal driven Senior Technical Support/Customer Service professional with twenty+ years of experience in roles ranging from software and hardware support, to quality assurance complaint handling and organization leadership. I am adaptable in fast-paced environments and I have worked in high volume call center environments. I am skilled in building excellent rapport with customers and team members. People would describe me as a proficient troubleshooter who is patient, composed and diligent with excellent verbal/written communication skills. My technical proficiencies include:Software installation and configuration. Established in Windows XP, 7 and 10 operating systems. Microsoft CRM, Salesforce, Share Point, JDE Order Tracking, Power Point, Visio, Outlook, Word, and Excel. PC components and peripherals. TCP/IP networking and basic database administration knowledge (MS SQL and MSDE).
Baxter International Inc.
View- Website:
- baxter.com
- Employees:
- 24782
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Technical Services SupervisorBaxter International Inc. Apr 2023 - Present
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Technical Services LeadBaxter International Inc. 2014 - 2023Supervises staff by providing work direction, providing coaching and support and quality monitoring. Achieves service levels and reports on team and individual performance to senior management, providing timely and effective feedback on trended concerns. Schedules and organizes personnel to accommodate anticipated workflow. Communicates, implements and interprets company policies and procedures. Developed, maintained and supported Lean Management Principles. This team is charged with ensuring the safe and productive operation of Baxter-supplied technology based solutions to our external customers (hospital pharmacies, dialysis clinics and home cares).
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Sr. Technical Services Rep / Lead TrainerBaxter International Inc. 2010 - 2014Serve as the department subject matter expert. Provide mentoring and assistance to junior Technical Support personnel. Coached, trained and developed new employees on call center operations, troubleshooting techniques and collaborated on calls with new hires. Monitor and evaluate training activities to determine program effectiveness and impact.
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Product Complaint Specialist, QaBaxter International Inc. Feb 2008 - Nov 2010Assist in maintaining a Quality System which satisfies the FDA requirements as described in 21 CFR part 820, and that satisfies the requirements of ISO 13485:2003, MDD 93/42/EEC as well as the Canadian Medical Devices Regulations. Coordinate and document investigation activities for all product complaints ensuring that all complaints are investigated to determine root cause and implement corrective actions. Review the complaint history database and risk documents to determine the frequency and severity of complaints. Write and maintain all Medical Device reporting in accordance with 21 CFR Part 803. Communicate on multiple levels with customers and Baxa associates regarding quality issues. Write and maintain applicable Quality System policies and procedures. Assist with monthly CAPA trend report and quarterly Management Review report.
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Technical Support RepresentativeBaxter International Inc. Dec 2005 - Feb 2008Provide customers with phone and email based technical support for Baxa Corporation products. This includes PC support, network administration, software installation, and hardware/software troubleshooting. Manage and document customer interactions according to Baxa defined procedures from initial contact through resolution. Provide mentoring and assistance to junior Technical Support personnel. Manage Return Goods Authorization orders for failed equipment from customers to ensure that they return for Quality investigation in a timely manner.
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Technical Services SpecialistMacrologic, Inc. 2000 - 2005Manage the telecom computer operations department by supervising staff, overseeing production and working closely with the Customer Service Manager, Programming Manager and Accounting Manager. Responsibilities include analyzing customer data for suitability and completeness, incorporate and test all new clientele into production stream, participate in staff recruitment, hiring, training and scheduling. Maintain the department’s monthly logbooks and production inventory. Collect and submit department’s budget and charges. Wrote the Operator Procedures Manual for computer operations staff.
John Parton Skills
John Parton Education Details
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MsecTraining Skills For On-The-Job Trainers -
BsiImplementing Iso 13485:2003
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University Of DenverGlp/Gmp Certificate Of Completion
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Gmp Training Systems, IncGmp Boot Camp Certificate
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Weaver Consulting, LlcRoot Cause Investigation For Capa Certificate
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Information Technology -
Denver Institute Of TechnologyGraphic Design
Frequently Asked Questions about John Parton
What company does John Parton work for?
John Parton works for Baxter International Inc.
What is John Parton's role at the current company?
John Parton's current role is Technical Services Leader.
What is John Parton's email address?
John Parton's email address is jo****@****axa.com
What is John Parton's direct phone number?
John Parton's direct phone number is +184794*****
What schools did John Parton attend?
John Parton attended Msec, Bsi, University Of Denver, Gmp Training Systems, Inc, Weaver Consulting, Llc, Colorado Technical University, Denver Institute Of Technology.
What skills is John Parton known for?
John Parton has skills like Medical Devices, Quality Assurance, Fda, Quality System, Software Documentation, Cross Functional Team Leadership, Technical Support, Iso 13485, Troubleshooting, Windows, Management, Process Improvement.
Who are John Parton's colleagues?
John Parton's colleagues are Haitao Wang, Chirag Detroja, Helmut Simões De Oliveira, T.j. Reagan, Nitish Nethra Voleti, Sergio Daniel Aguayo Garcia, David Shepherd.
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John Parton
Core Strengths: Strategic • Maximizer • Ideation • Analytical • Problem Solving • ContextualBenton, Ar3westgatech.edu, chattahoocheetech.edu, chattahoocheetech.edu -
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