John Parton Email & Phone Number

Supervises staff by providing work direction, providing coaching and support and quality monitoring. Achieves service levels and reports on team and individual performance to senior management, providing timely and effective feedback on trended concerns. Schedules and organizes personnel to accommodate anticipated workflow. Communicates, implements and interprets company policies and procedures. Developed, maintained and supported Lean Management Principles. This team is charged with ensuring the safe and productive operation of Baxter-supplied technology based solutions to our external customers (hospital pharmacies, dialysis clinics and home cares).

Serve as the department subject matter expert. Provide mentoring and assistance to junior Technical Support personnel. Coached, trained and developed new employees on call center operations, troubleshooting techniques and collaborated on calls with new hires. Monitor and evaluate training activities to determine program effectiveness and impact.

Assist in maintaining a Quality System which satisfies the FDA requirements as described in 21 CFR part 820, and that satisfies the requirements of ISO 13485:2003, MDD 93/42/EEC as well as the Canadian Medical Devices Regulations. Coordinate and document investigation activities for all product complaints ensuring that all complaints are investigated to determine root cause and implement corrective actions. Review the complaint history database and risk documents to determine the frequency and severity of complaints. Write and maintain all Medical Device reporting in accordance with 21 CFR Part 803. Communicate on multiple levels with customers and Baxa associates regarding quality issues. Write and maintain applicable Quality System policies and procedures. Assist with monthly CAPA trend report and quarterly Management Review report.

Provide customers with phone and email based technical support for Baxa Corporation products. This includes PC support, network administration, software installation, and hardware/software troubleshooting. Manage and document customer interactions according to Baxa defined procedures from initial contact through resolution. Provide mentoring and assistance to junior Technical Support personnel. Manage Return Goods Authorization orders for failed equipment from customers to ensure that they return for Quality investigation in a timely manner.

Manage the telecom computer operations department by supervising staff, overseeing production and working closely with the Customer Service Manager, Programming Manager and Accounting Manager. Responsibilities include analyzing customer data for suitability and completeness, incorporate and test all new clientele into production stream, participate in staff recruitment, hiring, training and scheduling. Maintain the department’s monthly logbooks and production inventory. Collect and submit department’s budget and charges. Wrote the Operator Procedures Manual for computer operations staff.

Training Skills For On-The-Job Trainers

• Analyze a job to determine what training is needed. • Write effective procedures that can be used by an experienced trainer • Organize.

Implementing Iso 13485:2003

Glp/Gmp Certificate Of Completion

Gmp Boot Camp Certificate

Root Cause Investigation For Capa Certificate

Information Technology

Completed additional 35 credit hours.

Associate'S Degree, Graphic Design