John Paul Email & Phone Number

Doha, Qatar

Doha, Qatar

Doha

Conceptualized, tailor made and personalized events for banqueting space of 6478 square meters. 1065 Square meters of indoor space and 5413 square meters of outdoor event space.Pre-opening of food and beverage outlets

Cleveland Clinic Abu Dhabi

Food Service – Spearheading a team comprising of Assistant managers, supervisors and 75 caregivers (Staff). The unit takes care exclusively of patient tower and its guests offering best of its class services of food and beverage to patients and guests with a variation of 38 Tailor made diets. Butler Service –The unit provides personalized butler service for 4 Royal suites and 36 VIP rooms and its guests. A first of its kind model in the field of a super specialty venue, VIP butler services are done with personal care where the patient and the guests is being served, a course by course meal experience. A dedicated lounge for guests where they can unwind with our amenities. Dieticians – Managing a team of HAAD certified dieticians who analyze menus, evaluate food nutrition and inspect food quality with the diets of the patient. Every order that is served in guest room is verified and attested by the dieticians, to ensure the food is in compliance with the diet of the patient. Help Desk – 24 hour call center for patients, guests and caregivers to provide assistance for all food and beverage requests. A team of supervisor and 8 caregivers who run the back end of operations. Analysis of day to day operations and generation of all reports are a part of the documentation responsibilities of the Help desk. Mini Bar and Amenity Cell – A unit that runs the amenity program for the Royal and VIP patient and guest rooms.

Doha Qatar

In Room Dining - Successfully leading a team of 37 of diversified nationals and managing the operations of room dining of 442 rooms and residences.Thassos - Guiding the living room team where food and beverage is served with a seating of 85.WIP Lounge – Exclusive lounge for all the evangelistic guests of the hotel and residences with limited access.Mix Bar – A unit of mix bar and munchie box where food beverage and retail products are sold in the room.BnF Reservations – Managing the team which drives the bookings of the entire food and beverage units of the hotel.

Chennai Area, India

Heading the GPS – Global Personalization at Starwood module for the entire food and beverage Core committee member for AIM module – All ideas matter for Food and Beverage teamCertified Food and Beverage trainer for all associates in the food and beverage departmentLeading the GEI – Guest Experience Index module of Starwood’s for the food and beverage departmentCertified trainer for food and beverage in Leading the Service Culture module of Starwood’sOne of the key member of the pre–opening team of the Specialty Asian venueEstablish a bond with the guests, enhancing healthy customer service relationships and handling all guest related issues, requests and enquiriesContinuously seek ways to maximize revenues and profitsManage department expenses according to budgets and overseeing the raising of purchase orders and payment of invoice

Bangalore

Key member of the pre–opening teamTook over the venue from project stage and helped in reorientation of facility planningHandled the entire civil work, procurement of materials for all departments of the venueWas responsible for recruitment and formation of all policies and procedureSuccessfully handed over the project after completion of the public launchPrepared SOP’s and training manualAccountable for budgeting, cost control and achieving financial goalsAnalyzing the financial statements associated with daily operationsPlan and supervise the restaurant day–to–day operationsFood and Beverage – Quality; Maintaining standards; controlling costs; Overall management of food and beverage operations; Guest’s satisfaction; Maintaining inventory; Beverage orderingFinance – Auditing of Bills; Costing; Inventory; Licensing and excisePurchase – Procurement; FIFO of products; Storage of inventoryGuest Relations – Guest database; Customer relationship enhancement; Customer databaseMiscellaneous – Endorsements with beverage brands; Branding; Relationship development; Marketing and advertisements

The Park Hotel , Bangalore

March 2008 – August 2012 Bangalore Area, IndiaManager Food and Beverage – The Park Hotels(All Day Dining Restaurant–72 covers – Residence lounge– 35 covers, I – Bar 53 covers ,I–talia (Specialty Italian Restaurant ) – 42 covers , Aqua – 96 covers ( Alfresco bar and restaurant) Banqueting operation and In – Room Dining.

The Park Hotels, Bangalore

Bhm, Food And Beverage Service, 1St Class

Activities and Societies: Industrial Internships Intern – 2006 June to 2006 August Front Office and Food & Beverage The Leela Palace.

Graduated, Commerce, 1St Class

Activities and Societies: Represented my Class in Cricket, Basket ball ,Foot ball and Theology Won various certificates for co curricular.

The Indian School Certificate Board (Icse), Business/Commerce, General, 1St Class

Completed under the Indian School Certificate Board (ICSE)