John Paul Email & Phone Number

Bengaluru, Ka, In

Palo Alto, California, Us

• Achieved measurable results in driving the successful implementation and delivery of JIFFY 2.0, a multi-tenant and cutting-edge SaaS platform integrating AI/ML for next-gen application development, automation, and digital customer experiences thereby contributing to the company's growth and positioning as a leader in the industry.• Collaborating closely with leadership, product management, platform engineering, and partner teams to ensure seamless execution and delivery.• Owned, designed, and successfully delivered key components and few of the platform editors (UI Editor, Data Editor, Workflow Editor, and Automation Editor) integral to the core functionality of the JIFFY 2.0 platform.• Orchestrating Partner Enablement, Vendor Management, Budget Management, Resource Management, and Contracts Management to ensure operational efficiency and alignment with organizational objectives.• Maintained a keen focus on industry-specific domains, including FinTech, CFO, Banking, Wealth Management and delivered Hyper Apps to stay ahead of market trends thereby enhancing the platform's competitive edge.• Fostered strategic partnerships and collaborations with internal and external stakeholders to enhance platform capabilities and accelerate innovation.

Stamford, Connecticut, Us

• Driven Delivery & Technical Program Management for Digital Transformation solutions within the Connected Lifestyle division.• Evangelised & lead the SAFe Agile adoption across multiple programs within the organization.• Responsible for the Program Management & delivery of multiple projects under a Program for Microsoft Global• Created and presented business status reports like WSR, MBR & QBR in front of internal & external client stakeholders.• Successfully led a team of technologists and delivered a SaaS based ERP platform (B2B & B2C) for a UK based customer with end-to-end catalogue management, warehouse management & order fulfilment suite.• Actively involved in technical design, estimation, planning, hiring, on boarding, ROI analysis, cost optimization, process excellence and stakeholder management.• Setting up and maintaining project/executive dashboards (Jira/Azure) to track the productivity and program health KPIs.• Proficiency in root cause analysis, process excellence & active involvement in effective and on time resolution of issues, conflicts and escalations.• Supporting pre-sales team by responding to RFP/RFQ & by providing solutioning.

Boston, Ma, Us

• Led the technology track of Microsoft technology-based projects in the capacity of Technical Architect.• Was actively involved in solution architecting, designing, planning, estimation, task allocation, execution & monitoring.• Converting complex business processes to implementable technical solutions.• Involved in creating proposals, proof of concepts, technology stack evaluation, analysis, estimation, design and project management activities.• Writing business cases and involved in HLD, LLD phases.• Communicating with business stake holders and internal stake holders.• Liaising with vendors of customer to make sure that systems integrate smoothly.• Mentoring the team for making the best use of resources to their maximum level of productivity.• Led a team of 24 including developers, UI designers & handling onsite/offshore project management.

• Worked closely with the customer team for a solution proposal for NHS insurance system revamp.• Assisted the team with legacy data migration.• Formed an onsite offshore model collaborative team and delivered the project in a time bound manner within the budget.• Worked as part of an interdisplinary team to achieve project milestones.• Developed status reports, cost estimates and resource plans.• Trained team members on development processes.• Implemented and maintained development best practices.

• Took knowledge transfer of digital marketing solutions for all Bacardi Group brands from another vendor.• Monitored, the team of developers, testers & UI/UX team to ensure that the transition & takeover is seamless.• Signed off the ‘Knowledge Transfer Phase’ & started the solution redesign.• Successfully delivered a Point of Contact (POC) for technical feasibility.• Partnered with project managers/consultants to work on day to day software development efforts.• Provide technical leadership and review technical design across work streams.• Took ownership of design, architecture, implementation of solutions, IT development, technical and/or functional expertise, IT integration.• Provided hands on expert level assistance to developers for technical issues.• Developed architecture, standards and guidelines for data security technologies & solutions.

• Lead & mentored network infrastructure team. • Understand digital marketing suite and suggest technical/architectural improvements.• Worked closely with Chief Technical Officer (CTO), Bacardi Global, UK, and worked on the proposal for system revamp.• Develop customized client solutions & strategies through business architecture and transformative networking. • Utilize various consultative assessments and methodologies to analyze client as-is situations and future requirements • Consult & design projects for clients, including network integration and performance optimization, data center network concepts, and mobile device integration. • Served as technical pre-sales lead for important RFPs. • Comprehensively support managed services, out-tasking and out-sourcing projects.

Bangalore, Karnataka, In

• Led the onsite implementation, maintenance & technical support team.• Customer interaction, onsite-offshore coordination & program management.• Offshore representative in the project SGM committee for Qatar Airways.• Gathered & analyzed business requirements, prepared FRD’s, ICD’s, Technical Design documents & system integration plan.• Provided consultation and put efforts to impart functional knowledge to the technical team & conducted trainings for the end user groups.• Ensured the quality of delivery by adhering to the best practices & process in agile scrum methodology.• Conducted performance audits & reviews for the application & provided solution for the performance bottlenecks.• Designed and created reusable custom controls to suit the business requirements.• Took the ownership of few core modules, designed & implemented the functionality and delivered to the customer with a team of 6 members.• Recommended & implemented technical solutions for few complex and critical business scenarios.• Was involved in conducting reviews which included use case review, design review and code review.

Doha, Qa

• Attend conference calls on assigned sales and consult various client contacts including financial advisors, third party administrators, relationship/client service managers & various internal departments with respect to outstanding items, critical tasks and overall project management• Ensure inputs from client or sales coordinator are accurate. And review the project for accuracy and maintain confidentiality and security of client information. • Reviewing & analyzing existing application effectiveness, efficiency & recommending improvements.• Occasionally, work on software development components for integrated solutions.• Communicate with functional area managers, project sponsors, and/or consultants regarding status of specific projects.• Keeps senior managers and clients up to date with progress and resources necessities.• Analyzing data in order to create mappings to be used in data conversion• Ensure the quality standards are met.• To ensure that all the aims of the projects are met.• Prioritizes own and team’s work. Anticipates consequences of actions, potential problems and opportunities for change.

Bedford, Texas, Us

• Worked with international customers to convert complex business requirements into actionable project plans• Managed up to 3 customer accounts at a time for full time engagement projects in the capacity of an Account / Project Manager• Managed team of 10 resources ensuring maximum productivity• Worked as a team to design and develop solutions using Windows Forms, ASP.NET, ADO.NET, C# and Microsoft SQL Server• Created requirements specifications, designed databases and implemented core libraries• Created work plans to assign and track software engineering tasks• Tracked, monitored & provided visibility to management & clients the progress on projects• Was responsible for adherence to schedules, process, and methodology• Was responsible for conducting and writing performance appraisals

• Involved in preparing Use cases, FRD’s, ICD’s & test cases.• Worked extensively on, C#, ASP.NET and ADO.NET.• Created applications that provide/consume Web Services using ASP.NET. • Continuously sought innovative ways to enhance productivity, through the introduction of new technologies and methods.• Managed the development team of 4 members, maintaining a consistent productivity level.

Bca, Computer Science

Mca, Computer Science