John Paul Cappiello Email & Phone Number

Tenor Soloist with Chamber Soloists of Philadelphia for multiple performances, including Mozart's "Requiem" and Bernstein's "Chichester Psalms"Composed and recorded music appearing on television, radio, training video, and video game soundtracksComposed, produced, and performed on several independently released albums of pop and rock music, appearing on radio locally and nationallyPerformed with local musical theater orchestras supporting performancesPerformed with local theaters as lead actor in plays and musicalsDirected with local theatersPerformed original music on local television and radioHired soloist to sing at weddings and funerals

Philadelphia, Pennsylvania, United States

Leadership Strategies, Inc Certified Facilitator - 2016Clarity Advantage Certified Small Business Acumen Instructor - 2022 Agile for HR Certified - 2022Master Facilitator for Pennsylvania/New Jersey New Hire Orientation Program. Subject Matter Expert Consultant on New Hire Teller Training, Teller Empathy Training, Branch Operations Training, and Call Center Training redesignCoached, mentored, and certified colleagues’ development in Facilitation roleFacilitated in-person and virtual training classes while reaching all learning stylesAdjusted approach to class sizes from one-on-one sessions to over one hundred New Hires Identified and refined engagement strategies based on individual needsDelivered full curriculum of Retail Network training courses, multiple Call Center (domestic and international), Corporate New Hire Orientation, and Professional Development coursesManaged multiple long- and short-term projects, meeting strict timelinesHandled sensitive material information with integrity and confidentiality Selected to record multiple voiceovers for internal e-Learning courses

Philadelphia, Pennsylvania, United States

Subject Matter Expert Consultant on New Hire Teller Training, Branch Operations Training, and Call Center Training redesignMentored colleagues’ development in Facilitation roleFacilitated in-person and virtual training classes while reaching all learning stylesAdjusted approach to class sizes from one-on-one sessions to over one hundred New Hires Identified and refined engagement strategies based on individual needsDelivered Retail Network training courses, Call Center, Corporate New Hire Orientation,Managed multiple short-term projects, meeting strict timelinesHandled sensitive material information with integrity and confidentiality Partnered with Design Team to transform in-person courses to virtual sessions amid pandemic

Delaware County, Pennsylvania, United States

Oversaw branch compliance, cash management, and all operational tasks in fast paced, high pressure retail environment Managed staff schedule, maintained team development plans, coaching and mentoringSelected to represent District for Top Performer luncheons with CEO multiple yearsSelected to coach new computer system throughout Pennsylvania and New Jersey (2014 - 2016)

Delaware County, Pennsylvania, United States

Managed sales, service, growth, and retention of loan, deposit, and investment customers, both personal and small business, in most successful branch in DistrictSelected to pilot Business Banking Representative role, multiple top performer rankings Selected to pilot and develop client outreach program

Bryn Mawr, Pennsylvania, United States

Managed in-store Starbucks cafeInventory audit and control, enhancing offerings to match customer preferencesTrained staff in proceduresEnforced strict policies over inventory controlCreated daily and weekly schedules for cafe staffWorked with Store Manager to create welcoming environment

White Plains, New York, Hartsdale, New York, Allentown, Pennsylvania, United States

Maintained staff scheduleHired and trained new staffTrained new computer system to numerous storesTrained staff at new flagship storeProcessed payrollHandled all cash management and store bankingReported sales and profits to corporate on weekly sales callsMaintained store inventory and suppliesCoordinated annual store audit with third party companyWorked with Loss Prevention team to identify areas of lossTurned high loss store into low lossContacted small publishers directly to order small quantities for customer orders