Director Of Customer Experience
Current
Aug 2021 - Present
AeroLeads people directory · profile
John De Vivo Email & Phone Number
Director of Customer Experience at Wyndham Destinations
at
Wyndham Destinations
1 work email found
@wyn.com
1 phone found area 850
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Customer Experience at Wyndham Destinations
Location
Apopka, Florida, United States
Who is John De Vivo? Overview
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Quick answer
John De Vivo is listed as Director of Customer Experience at Wyndham Destinations at Wyndham Destinations, based in Apopka, Florida, United States. AeroLeads shows a work email signal at wyn.com, phone signal with area code 850, and a matched LinkedIn profile for John De Vivo.
John De Vivo previously worked as Director of Customer Experience at Wyndham Destinations and Manager, Business Analytics at Wyndham Destinations. John De Vivo holds Master'S, Business Administration; Technology Management from University Of Phoenix.
Company email context
Email format at Wyndham Destinations
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{first}.{last}@wyn.com
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AeroLeads found 1 current-domain work email signal for John De Vivo. Compare company email patterns before reaching out.
Profile bio
About John De Vivo
I am interested in consistently increasing my value as an organizational asset in my career through introducing myself to new challenges, implementing new business strategies, building cross-functional relationships, and developing internal employees.Specialties: call center, citrix, coaching, com, crm, customer relations, diagnosis, english, information technology, inventory management, isdn, languages, linux, meeting facilitation, Microsoft office, Microsoft windows, process engineering, profit, programming, project management, reports, retail, sales, sap, spanish, technician, vendor relations, web site production,
Listed skills include Vendor Management, Call Centers, Technical Support, Customer Retention, and 46 others.
Current workplace
John De Vivo's current company
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11 roles · 21 years
John De Vivo work experience
A career timeline built from the work history available for this profile.
Manager, Business Analytics
May 2021 - Aug 2021
Manager, Marketing Analytics
Oct 2019 - Jun 2021
Manager, Traditional Resorts Utilization
Jul 2018 - Jun 2021
Inventory Compliance And Program Manager
Aug 2015 - Jun 2021
Call Center Supervisor
Currently supervise call center teams as well as call center computer-based training team, total of 45 employees. Responsible for scheduling, training, coaching, quality assurance, customer service escalations, process improvement, reporting, metrics, utilizing twenty software applications.• Promoted from Technical Support I Supervisor role to Technical Support level IV• Primary KPI’s: first call resolution, average handle time, after-call work and upfront closure (no field tech required), customer satisfaction.• Products and technology supported: Internet, Voice, and Video based services including, DSL, VDSL, FTTP, Wi-Fi, GPON, and IPTV Services, Work-at-Home IT Support (Citrix/Vmware)• Work-at-Home Subject Matter Expert – End user testing, project implementation, reporting, and analysis for all Work-at-Home users• Avaya (Voice over IP business phone system) Subject Matter Expert – End user testing, reporting, and analysis for over 800 Avaya users• Computer Based Training team leader – Develop new hire and sustainable training targeted to over 1000 employees
Mar 2006 - Aug 2015
Rescueit Quality Analyst
• Developed RescueIT processes, documentation, training, reporting, for a team created to provide subscription based support• Responsible for training new hire RescueIT technicians• Managed OnForce.com dispatch system, which produces and distributes work orders to third party contract technicians• Customer facing support for technical issues for all CenturyLink TV, phone and internet products
Mar 2006 - 2010
Coach
Develop new hire internet helpdesk employees to meet and exceed performance metrics including average handle time, first call resolution, up front closure, and customer service survey scores.
2006 - 2008
~2 yrs
General Manager / Assistant Manager / Kitchen Manager / Cook
B.Merrell'S
Responsible for inventory and order management, scheduling, training, vendor management, customer relationship management, employee hiring, catering, reporting and metrics.• Implemented process improvements to reduce waste and drive profitability• Analyzed and reengineered closing routines to reduce wasted time• Reengineered and implemented digital inventory system to replace manual paper process• Improved profit and loss reporting and metrics
Jan 1997 - Jan 2005
Usability Engineer
Fsu School Of Information
Create and Conduct Usability Evaluations for Web DevelopmentVendor Management
Jan 2004 - Dec 2004
Installation Technician
Cottontree Inc
Install Point Of Sale System for Food and Retail BusinessesPresent Point Of Sale Systems to Potential Clients
Jan 2001 - Jan 2004
3 education records
John De Vivo education
Master'S, Business Administration; Technology Management
University Of Phoenix
Bachelors Of Science, Information Studies; Network Administration
Florida State University
Associates, Arts
Tallahassee Community Colle
FAQ
Frequently asked questions about John De Vivo
Quick answers generated from the profile data available on this page.
What company does John De Vivo work for?
John De Vivo works for Wyndham Destinations.
What is John De Vivo's role at Wyndham Destinations?
John De Vivo is listed as Director of Customer Experience at Wyndham Destinations at Wyndham Destinations.
What is John De Vivo's email address?
AeroLeads has found 1 work email signal at @wyn.com for John De Vivo at Wyndham Destinations.
What is John De Vivo's phone number?
AeroLeads has found 1 phone signal(s) with area code 850 for John De Vivo at Wyndham Destinations.
Where is John De Vivo based?
John De Vivo is based in Apopka, Florida, United States while working with Wyndham Destinations.
What companies has John De Vivo worked for?
John De Vivo has worked for Wyndham Destinations, Centurylink, B.Merrell'S, Fsu School Of Information, and Cottontree Inc.
How can I contact John De Vivo?
You can use AeroLeads to view verified contact signals for John De Vivo at Wyndham Destinations, including work email, phone, and LinkedIn data when available.
What schools did John De Vivo attend?
John De Vivo holds Master'S, Business Administration; Technology Management from University Of Phoenix.
What skills is John De Vivo known for?
John De Vivo is listed with skills including Vendor Management, Call Centers, Technical Support, Customer Retention, Training, Telecommunications, Management, and Project Management.
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