John De Vivo Email and Phone Number
John De Vivo work email
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John De Vivo personal email
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John De Vivo phone numbers
I am interested in consistently increasing my value as an organizational asset in my career through introducing myself to new challenges, implementing new business strategies, building cross-functional relationships, and developing internal employees.Specialties: call center, citrix, coaching, com, crm, customer relations, diagnosis, english, information technology, inventory management, isdn, languages, linux, meeting facilitation, Microsoft office, Microsoft windows, process engineering, profit, programming, project management, reports, retail, sales, sap, spanish, technician, vendor relations, web site production,
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Director Of Customer ExperienceWyndham Destinations Aug 2021 - PresentOrlando, Florida, Us
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Manager, Business AnalyticsWyndham Destinations May 2021 - Aug 2021Orlando, Florida, Us
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Manager, Marketing AnalyticsWyndham Destinations Oct 2019 - Jun 2021Orlando, Florida, Us
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Manager, Traditional Resorts UtilizationWyndham Destinations Jul 2018 - Jun 2021Orlando, Florida, Us
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Inventory Compliance And Program ManagerWyndham Destinations Aug 2015 - Jun 2021Orlando, Florida, Us
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Call Center SupervisorCenturylink Mar 2006 - Aug 2015Monroe, La, UsCurrently supervise call center teams as well as call center computer-based training team, total of 45 employees. Responsible for scheduling, training, coaching, quality assurance, customer service escalations, process improvement, reporting, metrics, utilizing twenty software applications.• Promoted from Technical Support I Supervisor role to Technical Support level IV• Primary KPI’s: first call resolution, average handle time, after-call work and upfront closure (no field tech required), customer satisfaction.• Products and technology supported: Internet, Voice, and Video based services including, DSL, VDSL, FTTP, Wi-Fi, GPON, and IPTV Services, Work-at-Home IT Support (Citrix/Vmware)• Work-at-Home Subject Matter Expert – End user testing, project implementation, reporting, and analysis for all Work-at-Home users• Avaya (Voice over IP business phone system) Subject Matter Expert – End user testing, reporting, and analysis for over 800 Avaya users• Computer Based Training team leader – Develop new hire and sustainable training targeted to over 1000 employees -
Rescueit Quality AnalystCenturylink Mar 2006 - 2010Monroe, La, Us• Developed RescueIT processes, documentation, training, reporting, for a team created to provide subscription based support• Responsible for training new hire RescueIT technicians• Managed OnForce.com dispatch system, which produces and distributes work orders to third party contract technicians• Customer facing support for technical issues for all CenturyLink TV, phone and internet products
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CoachCenturylink 2006 - 2008Monroe, La, UsDevelop new hire internet helpdesk employees to meet and exceed performance metrics including average handle time, first call resolution, up front closure, and customer service survey scores.
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General Manager / Assistant Manager / Kitchen Manager / CookB.Merrell'S Jan 1997 - Jan 2005Responsible for inventory and order management, scheduling, training, vendor management, customer relationship management, employee hiring, catering, reporting and metrics.• Implemented process improvements to reduce waste and drive profitability• Analyzed and reengineered closing routines to reduce wasted time• Reengineered and implemented digital inventory system to replace manual paper process• Improved profit and loss reporting and metrics
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Usability EngineerFsu School Of Information Jan 2004 - Dec 2004Create and Conduct Usability Evaluations for Web DevelopmentVendor Management
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Installation TechnicianCottontree Inc Jan 2001 - Jan 2004Install Point Of Sale System for Food and Retail BusinessesPresent Point Of Sale Systems to Potential Clients
John De Vivo Skills
John De Vivo Education Details
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University Of PhoenixBusiness Administration; Technology Management -
Florida State UniversityInformation Studies; Network Administration
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Tallahassee Community ColleArts
Frequently Asked Questions about John De Vivo
What company does John De Vivo work for?
John De Vivo works for Wyndham Destinations
What is John De Vivo's role at the current company?
John De Vivo's current role is Director of Customer Experience at Wyndham Destinations.
What is John De Vivo's email address?
John De Vivo's email address is jo****@****wyn.com
What is John De Vivo's direct phone number?
John De Vivo's direct phone number is 185021*****
What schools did John De Vivo attend?
John De Vivo attended University Of Phoenix, Florida State University, Tallahassee Community Colle.
What are some of John De Vivo's interests?
John De Vivo has interest in Science And Technology, Education.
What skills is John De Vivo known for?
John De Vivo has skills like Vendor Management, Call Centers, Technical Support, Customer Retention, Training, Telecommunications, Management, Project Management, Crm, Customer Service, Microsoft Office, Customer Experience.
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