John Lozada Email & Phone Number

Houston, Texas, US

Chicago, IL, US

• Onsite and level two IT support for Atlanta, Chicago and four East Coast branches. System administration, AD and Azure AD support, Exchange support, SCCM package deployments, extension creation, troubleshooting systems.
• Completed IT portion of Atlanta office expansion, doubling the number of workspaces, and reducing IT costs by more than 75%.
• Assisted in expansion of New York office, adding over 90 workspaces (cubicles and offices), monitors, docking stations, and peripherals.

Boston, Massachusetts, US

• Level three support for Microsoft Office applications and services. Project management team member for Office 365 and Exchange Online migration. Assisted with change management communications and delivery. Global.
• Key member of the Project Team that planned, assessed, and completed the migration of over 30K user accounts in over 80 offices to Office 365 and Exchange Online resulting in a 35-45% increase in user satisfaction.
• Identified and coordinated a strategy to rectify licensing obstacle that would have adversely impacted 300-400 systems in 80 offices globally.
• Spearheaded an interdepartmental team that investigated and resolved a global outage that would have affected over 25K users.

Boston, Massachusetts, US

• Level two and onsite IT support for Atlanta offices. Onboarding, end-user training and communications preparation and delivery. System administration, account provisioning, security system monitoring, troubleshooting.
• Directed the IT team in training, supporting, and provisioning systems for rapidly expanding office (300% growth in 14 months).
• Led the initiative to upgrade all systems (300+) to Windows 10 becoming the first office globally to complete this project.
• Reduced IT spending by 25% by coordinating, negotiating, and planning all hardware and software purchases to remain below budget.

Palo Alto, California, US

• Level two and onsite IT support for two local offices as well as offices throughout North and South America. Logistics Coordination for North America offices. System administration, account provisioning and break/fix.
• Completed system refresh for over 120 users (Windows and Mac) four months before deadline.
• Ensured a smooth transition by training and supporting users in new systems and services after an acquisition.
• Successfully led the domain migration at three sites with over four hundred users with zero incidents.

Supervised customer service staff and provided training in the usage of Point of Sale systems and completing ATF Forms. Trained customers in range usage, as well as safe and effective handling of firearms.Proposed and implemented projects to maximize customer base and increase revenue. Provided resolution to customers who had issues and complaints about.

Norcross, GA, US

Administered, managed and maintained Email Server, PBX, Intranet IM, Virtual Servers, and CRM/collaboration suite. Maintained wireless access points. Completed and maintained Hardware and Software inventory. Managed Access Control system. Liaised and collaborated with service providers and vendors for issue resolution, maintenance, and upgrades. Procured.

Lawrenceville, GA, US

Supported, maintained, troubleshot and repaired systems at 16 locations, remotely and on-site. Installed and configured hardware, software and peripheral devices. Troubleshot tablets, printers and copiers. Provided basic network troubleshooting and configuration, Wi-Fi mapping and optimization. Set up and deployed new hardware system-wide. Prepared and.