John Paul Padilla Email & Phone Number

Metro Manila, Philippines

Makati, National Capital Region, Philippines

- Proactive and Reactive monitoring while supporting both staging and production systems usinng various monitoring tools like Grafana, Zabbix, Dynatrace, Logic monitor, and Pingdom- Investigate problems, troubleshoot root cause analysis, and derive resolutions using tools like Splunk- Prepare and take part in the periodic releases of new software and deployments of bug fix through Gitlab and Github.- Provide customer assistance and act as an escalation point for any issues flagged by customer support by JIRA Ticketing System.- Work closely with our internal third line support teams and other cross functional departments.- Roll out innovative ideas and solutions that will enable NOC to work more efficiently.- Act as a bridge between operations to increase the knowledge and reduce escalation.- Understand and find ways to automate tasks or to be more efficient on working within operations.- Point of contact to the various developers and support them with any queries or issues that might arise from time to time- Ensuring documentation is well maintained through Confluence.- Managing sites using Cloudflare thru TerraformTools used: Zabbix, Pingdom, Splunk, Grafana, Cloudflare, OpenShift, OneView, Namecheap, Dynatrace, Gitlab, Github, Ansible Tower, Logicmonitor, Jira and Confluence.

- Monitoring network using Zabbix, also doing some configuration to add additional line in Zabbix- Configuring/troubleshooting network (OSPF) - Managing DDOS attacks- Project management (coordinating with the service provider and new clients) - Documenting line records

Philippines

Technical Support that handles Network, Avaya, Hardware and Software Issues