John Paul Simbajon Email & Phone Number

Australia

• Analyze RFQ Brief’s and recommend appropriate hardware for Digital Solutions.• Explore and expand on the value proposition for the requested digital solutions.• Work with BDMs to refine briefs to ensure proposed solutions/ pricing meet their requirements and the requirements of the customer.• Work with Subject Matter Experts and Third Parties in the development of complex proposals, tenders, and pricing.• Work with the procurement team to ensure the most appropriate solutions are sourced based on price point, availability, and capability.• Create Pricing Schedules, Proposals, and Quotations for Digital Solutions.• Perform research for new Digital Solutions hardware and technology.• Maintain accurate and current price books from key vendors for approved solutions.• Test work and refine processes over time.

Irvine, California, United States

• Provides client support (email & call if needed), troubleshooting software integrations issues like, NetSuite, Slack, Xero, HubSpot, Atlassian Jira, SAP Concur, Sage Intacct, QuickBooks & Google Workspace; this includes Drive, Calendar, Contacts, Tasks, and Gmail• Maintain updated knowledge on product and services as well as internal workflows and processes to ensure customers are provided with accurate information • Provide information and instructions about relevant products and services • Make product and service suggestions to meet the customer’s specific needs • Promptly respond to incoming concerns and messages from customers • Obtain necessary information from customers to adequately follow up • Document important customer information including any issues and solutions for future reference • Collect and record customer feedback and information, and share that with appropriate departments and team members • Generate interest in new products or services and connect customers with salespeople when required • Foster and maintain relationships with customers to improve our retention rate • Attend all required customer service-related meetings

Irvine, California, United States

• Maintain updated knowledge of all company products and services in order to provide adequate education to customers• Provide information and instructions about relevant products and services• Make product and service suggestions to meet the customer’s specific needs• Promptly respond to incoming email from customers• Obtain necessary information from customers to adequately follow up• Document important customer information including any issues and solutions for future reference• Collect and record customer feedback and information, and share that with appropriate departments and team members• Generate interest in new products or services and connect customers with salespeople when required• Foster and maintain relationships with customers to improve our retention rate• Attend all required customer service-related meetings

Irvine, California, United States

• Handles inbound calls from Dialers and Ringless Voicemail customers with regard to their call tracking, voice broadcasting, predictive dialing concerns• Identify the problem of customers and providing a solution by giving step by step instructions• Conduct one on one training for new customers of Dialers and Ringless Voicemail platform.

Region X - Northern Mindanao, Philippines

• Managed a team of more than 20 Senior Product Support Specialist and ensure that all key metrics of performance as per the Client SLA are met and exceeded.• Tier 2 Support for Belkin - Linksys Products. ensure that product issues are captured and reported to Engineering. Also, provide possible solutions to known issues.• Facilitated the team to get their CCNA certification.• Manage and strengthen Client Relationship.• Act as the first level of escalations and resolve all people issues within the team through regular feedback, One-to-One sessions & Team Meetings/Calibrations• Manage team performance and responsible for the overall development of the team• Institute creative & innovative Rewards & Recognition activities for enhancing team performance and motivation; foster career advancement of the team members within the project or lateral movement.• Responsible for managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.• Handle escalated customer calls and guide/assist the agents to take calls in premium queue and use of customer service tools.• Responsible for daily, weekly, monthly reporting to Clients as per their requirement.• Responsible in setting up and maintaining the support laboratory so personnel knows the product by heart.

Region X - Northern Mindanao, Philippines

Region X - Northern Mindanao, Philippines

• Managed more than 10 Senior Senior Product Support Specialist for Linksys Small and Medium Business.• Facilitated the team in getting their CCNA certification.• Ensure that all key metrics of performance as per the Client SLA are met and exceeded.• Responsible for managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.• Handle escalated customer calls and guide/assist the agents to take calls in queue and use of customer service tools.• Responsible for daily, weekly, monthly reporting to Clients as per their requirement.• Responsible in setting up and maintaining the support laboratory so personnel knows the product by heart.

Blk 2 Lot 3 Trade St, Pueblo De Oro It Park, Cagayan De Oro City 9000

• Managed less than 10 Cisco Customer Support Engineers for Technical Support Service for Customer Premise Equipment(TSS for CPE).• TSS for CPE Portal admin to grant access to customers with valid Cisco service contracts.• Facilitated the team in getting their CCNA certification.• Manage and strengthen Client Relationship.• Ensure that all key metrics of performance as per the Client SLA are met and exceeded.• Responsible for managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.• Responsible for daily, weekly, monthly reporting to Clients as per their requirement.• Responsible in setting up and maintaining the support laboratory so personnel knows the product by heart.

Blk 2 Lot 3 Trade St, Pueblo De Oro It Park, Cagayan De Oro City 9000

• Managed more than 20 Senior Product Support Specialist for Linksys Focus Launch Devices.• Ensure that all key metrics of performance as per the Client SLA are met and exceeded.• Responsible for managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.• Handle escalated customer calls and guide/assist the agents to take calls in queue and use of customer service tools.• Responsible for daily, weekly, monthly reporting to Clients as per their requirement.• Responsible in setting up and maintaining the support laboratory so personnel knows the product by heart.

Blk 2 Lot 3 Trade St, Pueblo De Oro It Park, Cagayan De Oro City 9000

• Managed more than 20 Product Support Specialist for AVSS and Flip.• Ensure that all key metrics of performance as per the Client SLA are met and exceeded.• Responsible for managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.• Handle escalated customer calls and guide/assist the agents to take calls in queue and use of customer service tools.• Responsible for daily, weekly, monthly reporting to Clients as per their requirement.• Responsible in maintaining the support laboratory so personnel will have hands-on experience and should know the product by heart.

Handled Media Operations such as: • Post logs and make goods reporting to advertisers • Coordinate with media outlets for booking of TV spots • Coordinate with TV stations to make sure that commercials are aired on exact time slot • Made sure TV commercials are on the correct format and delivered on-time in TV stations • Bid and buy television ads via the AdWords interface and auction model

Blk 2 Lot 3 Trade St, Pueblo De Oro It Park, Cagayan De Oro City 9000

• Managed another pioneering account.• Managed less than 10 Senior Product Support Specialist.• Ensure that all key metrics of performance as per the Client SLA are met and exceeded.• Manage and strengthen Client Relationship.• Responsible for managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.• Handle escalated customer calls and guide/assist the agents to take calls in queue and use of customer service tools.• Responsible for daily, weekly, monthly reporting to Clients as per their requirement.• Responsible in setting up and maintaining the support laboratory so personnel knows the product by heart.

Blk 2 Lot 3 Trade St, Pueblo De Oro It Park, Cagayan De Oro City 9000

• Managed the first divergent account of the site.• Managed a team of more than 10 Product Support Representatives and ensure that all key metrics of performance as per the Client SLA are met and exceeded.• Manage and strengthen Client Relationship.• First level of escalations and resolve all people issues within the team through regular feedback, One-to-One sessions & Team Meetings/Calibrations.• Responsible for managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.• Handle escalated customer calls and guide/assist the agents to take calls in queue and use of customer service tools.• Responsible for daily, weekly, monthly reporting to Clients as per their requirement.• Handled Technical Training of new hires.• Responsible in setting up and maintaining the support laboratory.• Responsible in making sure products are up to date and available in the lab in order for personnel knows the product by heart.

Blk 2 Lot 3 Trade St, Pueblo De Oro It Park, Cagayan De Oro City 9000

• Handles inbound calls from ATEN(Enterprise) and IOGEAR(SOHO) customers with their KVM switches, accessories and computer networking devices• Identify the problem of customers and providing a solution by giving step by step instructions• Handles also Chat and email support for IOGEAR customers

Blk 2 Lot 3 Trade St, Pueblo De Oro It Park, Cagayan De Oro City

• Provide technical support through voice on installing networking devices to address customer concerns and provide quality customer service.• Provide information in response to inquiries about the products or services• Provide pre and post-sale product support to customers via phone• Answer sales and customer pre-sales product inquires

Nacalaban-Velez Streets, Cagayan De Oro City

• Providing help desk support• Computer and device maintenance• Evaluating office equipment are sufficient for operations and recommend upgrade• Preparing budget for new equipment purchase to keep up with technology• Gathering and assessing background information to effectively assess the risk involved• Calculating possible risk and deciding how much is the premium• Computing results for appropriate premiums using actuarial information• Gathering information and various types of reports from specialists• Negotiating terms with policyholders or their brokers• Ensuring that premiums are competitive• Specifying conditions to be imposed on different types of policies• Negotiating with brokers and drawing up contracts• Writing policies• Keeping detailed and accurate records of policies underwritten and decisions made

Corrales Street, Cagayan De Oro City

• Network/System Administrator• Providing help desk support• Installation of Windows OS and computer assembly• Customer care• Provide services such as encoding, printing, downloading and all other operations • Computer maintenance and software installation• Troubleshooting different kinds of computer programs, hardware and software

Bachelor Of Science In Engineering, Electrical, Electronics And Communications Engineering

Activities and Societies: • Fifth Year Rep., Xavier University Institute of Electronics and Communications Engineering Students (IECES) •.

High School, High School/Secondary Diplomas And Certificates