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@ce-electricuk.com
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John Barnett is listed as Assisting The Institute of Customer Service with innovative advanced learning & development in customer service and cruising our boat. based in Houghton-Le-Spring, England, United Kingdom. AeroLeads shows a work email signal at ce-electricuk.com and a matched LinkedIn profile for John Barnett.
John Barnett previously worked as Director of Operations, Energy Services at Npower and Head of Smart Deployment at Npower. John Barnett holds Bachelor’S Degree, Electrical And Electronics Engineering, 2.1 from Newcastle University.
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Highly energetic, innovative leader - passionate about creating great customer experiences combined with improved operational efficiency, & negotiating enhanced regulatory & commercial policy at a national level.Over 20-years leadership experience, including at Board level, in a 24/7 service industry critical to everyday life & the economy, operating in a highly regulated, service incentivised environment. Known for creating a sense of urgency & an exciting working environment, but with vital attention to detail, simplifying the most complex arrangements, & bringing strategy to life to positively engage customers, regulators, employees & service providers at all levels. Good public speaker, leading media positioning & stakeholder engagement at all levels, including crisis management.Extensive experience of managing complex trading arrangements and implementing IT programmes to deliver business critical applications for improved customer service, operations, & trading; securing associated business benefits. Experience of prospective acquisition due diligence & delivering post acquisition/merger organisational structure & benefits realisation. A Vice President of the Institute of Customer Service since 2012, promoting the development of cross-sector service standards, skills, training & best practice sharing.
Listed skills include Change Management, Energy, Customer Service, Stakeholder Management, and 46 others.
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Leeds, West Yorkshire, United Kingdom
Leadership accountability for delivery of 'on-premises' services to npower domestic and small to medium enterprise business customers. Delivery spans smart meter rollout, traditional meter services, data collection, energy efficiency 'Eco' measures, and revenue assurance and protection.
Newcastle Upon Tyne, United Kingdom
Board director accountable for formulating Northern Powergrids' market position and coordinating and driving external engagement. The remit includes all external stakeholder groups including customers, Ofgem, and other government bodies, incorporating trading and innovation, stakeholder engagement and communications, external affairs, and strategic planning and delivery for the company.
Northern Lincolnshire, Yorkshire, And Northeast England
Board director accountable for 24/7 customer service and network sales, including contact centre, IT and telecommunications, stakeholder engagement, communications and media, grid connection offers, network pricing, meter rental, billing and collection.
Newcastle Upon Tyne, United Kingdom
Executive lead for all customer-facing operations combined with accountability for trading services including commercial policy, pricing, grid connections, billing, collection. Actively influenced regulatory policy and ensured compliance with complex regulatory and financial requirements. Senior media spokesperson on all aspects of business operations including major power cut / storm incident response.
Newcastle Upon Tyne, United Kingdom
Delivered network pricing, registration, sales forecasting & reporting, billing & trading contracts and industry change governance for use of the power network, grid connections and other services.
Newcastle Upon Tyne, United Kingdom
24/7 network control and customer contact centre operations, including emergency planning, major incident response, and associated media communications.
Newcastle Upon Tyne, United Kingdom
Set-up and operated 24/7 call centre covering power cuts, new connections and general enquiries, recruiting full management team and call centre agents. Led projects to develop and implement class leading outage/trouble management system working with EDS, and transition 24/7 network control centre from wallboard diagrams to fully electronic network management system working with Rolls-Royce Industrial Controls and GE-Harris Energy Control Systems-Ascada. Implemented trading systems for the opening of the electricity market to competition in 1998. Led customer service response to multiple storm related major incidents.
Activities and Societies: President, Electrical Engineers (Student) Society
Activities and Societies: Cricket, Rugby
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John Barnett is listed as Assisting The Institute of Customer Service with innovative advanced learning & development in customer service and cruising our boat..
AeroLeads has found 1 work email signal at @ce-electricuk.com for John Barnett.
John Barnett is based in Houghton-Le-Spring, England, United Kingdom.
John Barnett has worked for Npower, Northern Powergrid, Ce Electric Uk, and Northern Electric.
You can use AeroLeads to view verified contact signals for John Barnett, including work email, phone, and LinkedIn data when available.
John Barnett holds Bachelor’S Degree, Electrical And Electronics Engineering, 2.1 from Newcastle University.
John Barnett is listed with skills including Change Management, Energy, Customer Service, Stakeholder Management, Business Strategy, Telecommunications, Business Process Improvement, and Renewable Energy.
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