John P. Cafferty Email & Phone Number

Mashantucket, Connecticut

Promoted to add Housekeeping Services to previous Transportation Services responsibilities with a focus on guest service at one of the premier hotel, gaming, shopping and entertainment destinations in the Northeast.• Provide leadership, guidance, and support to the Housekeeping team of 38 supervisory and management staff with 210 front-line team members, in addition to the Transportation team of 8 management staff with 125 front-line team members.• Oversee overall guest service, training, scheduling and performance management for successful day-to-day operations of the two departments at a resort/casino property with 1,100 rooms, 25 private villas, a 5,000 seat arena, and a heliport.• Coordinated the two-year, ~$28 million complete renovation of the 800-room Grand Pequot Tower in 2013, including the gut rehab of all guest rooms which resulted in maintaining the AAA Four-Diamond status for lodging.• Prepare financial budgets, manage monthly P&L analysis, and coordinate all CAPEX project submittals.• Awarded the highest service score in the entire company for the valet parking operations.

Mashantucket, Connecticut

Recruited to direct planning and daily operations of the Transportation Department to exceed guest expectations.• Led and directed the areas of Valet Parking, Limousine Services, Traffic Control, and Employee & Guest Shuttle services.• Handled VIP transportation and coordinated with supporting departments to ensure VIP guests were transported in a timely manner upon arrival and departure from airports, event venues, residences, and local and out-of-state locations.• Prepared the annual budgets, maintained an accurate record of all transportation activities, and managed monthly P&L.• Developed Standard’s & Procedures for all areas and implemented training programs.• Reduced risk management payout for claims and damages by 80%, through installation of a video surveillance system.• Navigated several workforce reductions, by eliminating positions to meet goals, while maintaining high service levels.

Las Vegas, Nevada Area

Hired during pre-opening construction and promoted into key management role following the grand opening of the New York-inspired hotel with 2,032 rooms, a high-energy casino, and several prime dining spots.• Recruited, hired, trained, and supervised a team of 125 full-time associates in the daily operation of valet parking, front door, and bell services; developed Standards and Procedures for staff and opening of the property.• Served as pre-opening construction coordinator for furniture, fixtures, and equipment installation and punch list completion; inspected all guest rooms and followed-up with vendors to ensure on all contract requirements were fulfilled. • Prepared financial budgets, performed monthly P&L review, and managed all CAPEX projects and purchases.

Baldwin, New York

Booked events and oversaw execution to ensure guest satisfaction and revenue goals were achieved or exceeded at one of Nassau County Long Island’s finest, most elegant, picturesque, waterfront wedding reception and catering/event facilities.• Solicited new and existing accounts to generate revenue from food, beverage, and room rental for social events ranging in size from 20 to 1,000 guests consisting of weddings, meetings, and luncheons & dinners for local organizations,• Conducted sales presentations, developed contracts, negotiated terms, and closed sales.• Scheduled, supervised, and managed payroll for 110 employees at an 8-room facility averaging 75 events per week.• Ordered all food & beverage supplies and specialty items to fulfill all client requests and ensure ultimate guest satisfaction.