Oversaw a diverse team of 200+ individuals focused on providing high quality service delivery and managing the overall health of our clients.Responsibilities include:- Leading service delivery team responsible for upgrading our client's production environments to more current software release versions- Building and optimizing team responsible for implementing and supporting the products developed by Centrix, a recent acquisition by Q2- Overseeing the team responsible for migrating client data from their legacy online banking provider to Q2- Driving the team charged with managing the overall client health of our client base

- Responsible for all financial management of the company.- Established and maintained investor, board, legal, auditor and banking relationships, including closing of Series A round, board reporting, and establishment of a bank line of credit.- Led all aspects of financial planning, budgeting, reporting and analysis for the organization.- Developed the Finance and Accounting infrastructure for the organization, defining internal controls and processes, and implementing GAAP financial reporting to address revenue recognition issues related to SOP 97-2.- Managed all aspects of Human Resources and Accounting, including accounting systems, accounts receivable, accounts payable, payroll, fixed assets, and general ledger.

- Led Six Sigma analysis, process design, and improvement projects across the enterprise for this $40B multi-line retailer that provides a wide array of merchandise and services through retail, service, credit, corporate and international segments. - As an internal consultant, supported Sears Product Repair Services, Rapid Resolution and Home Delivery lines of business from an operational process management perspective.- Managed the implementation of identified improvements resulting in savings in excess of $1M annually.

- Responsible for financial analysis and internal controls for this $2B communications company that provides Internet, data, voice and IT solutions to large and medium-sized businesses nationwide.- Conducted in-depth trend and variance analysis of operations and billing data to identify potential areas of lost revenue, resulting in savings of $12M.

- Led strategic consulting engagements and managed large-scale web application development projects for this global, $1B Internet professional services organization that serves clients ranging from start-ups to Fortune 500 companies.- Conducted competitive analysis, customer segmentation, market sizing, revenue modeling, and business strategy development for clients across a wide range of industries.- Engagement Experience: Led the development and implementation of a custom intranet application focused on enabling a large natural gas utility to increase the number of employees supported utilizing existing HR resources, resulting in $400k in annualized savings.

- Contributed to a variety of operational consulting and audit engagements for this $8B professional services firm that provides a range of offerings including ebusiness, Business Consulting, Assurance, Corporate Finance and Tax Services.- Clients included: Greyhound Bus Lines, Excel Communications, GTE

- Redesigned internal workflow processes for a family-owned office furniture dealership with revenues in excess of $100M, resulting in cost savings of $250k from streamlined operations and improved customer service.- Participated in annual planning and budgeting sessions with executive management.