Product Manager* Define the product vision, strategy and roadmap.* Gathers, manages, and prioritizes market/customer requirements.* Market research.* Vendor selection.* Product selection.* Price negotiation.* Order sample products.* Testing the sample products.* Runs beta and pilot programs during the qualify phase with almost final products and samples.* Constant communication with manufacturers and product developers.* Organizing product information.* Edition of technical documents (Manuals, Data sheets, Diagrams, Kits)* Updating price lists* Presentation to management.* Get approval from management.* Creation of purchase order.* Send purchase order to the vendor.* Send presentation video to all internal employees and sales team.* Training for tech support and customer service department.* Presentation to marketing department.* Product launch.* Creation of sales and tech support videos.* Has technical product knowledge or specific domain expertise.* Acts as the product’s leader within the company.* Training of dealers, customers, and end users.Technical Support Manager* Managing the tech support department.* Tracking Performance metrics of the team.* Reviewing technical support tickets.* Training on new products.* Escalating technical questions to factory.* Tracking and improvement of RMAs and warranties.* Weekly meetings with the team.

* Provide the best customer service attitude by creating the best relationship with customers and serving them.* Manage tickets generated by FPC with the best possible time and close them.* Provide telephone, mail and chat support to FPC customers.* Support the users in the implementation operations of Visionis products and / or own brands* Handling problems by providing appropriate solutions to clients according to company guidelines and policies. Ensure first that the complaints are valid and should do everything possible within the limits of their authority to ensure that the customer is satisfied.* Know and use the tools given by FPC of products such as manuals, videos and trainings to transmit them to customers.* Give support in the training done by webinars.* Be available to contact China and solve the problems they generate on the use or warranty of the product.

The Technical Support Specialist is responsible for specialized technical support to distributors, customers and end users of all Honeywell Industrial Safety line of equipment . Support is offered via telephone, email, video conferences and, when necessary, in person. This position is responsible for warranty technical evaluation requests and technical training to customers and partners. The training should happen via web or in person.•Keep up to date on all Honeywell Industrial Safety products through price lists, manuals, newsletters, etc. • Provide technical support to customers within the deadlines set by the manager; • Report monthly metrics service performance; • Suggest monthly improvements over for service and safety observations; • Generate proper records of all care provided through the Sales Force; • Provide support required related to face to face technical training and web; • Use the Sales Force, SAP, Oracle and JDE to search information necessary to support, technical information and technical evaluation for warranty claims.

Ingeniero de Proyectos en Materiales-Automatización y Control,Experiencia en la ejecución de proyectos en la Disciplina de Automatización y Control relacionadas con Ingeniería Básica, Detalle y IPC. Para la industria de Hidrocarburos, Petroleo y Energía.

Asistente de Presidencia y Gerente de servicio de QBEX que brindó soporte técnico y servicio post-venta en el área de Garantías a los clientes y a los CASQ (Centros de servicio autorizados QBEX) a nivel nacional e internacional, para los diferentes productos electrónicos manejados por la compañía.Comunicación continua con fabricantes y proveedores de repuestos y dispositivos electrónicos en Miami y China, para el manejo del RMA( Return Merchandise Authorization) con base en eltrámite de garantías. Dirección de personal de: Mesa de ayuda (Call center), Laboratorio Electrónico, Ingresos y despachos de RMA

Estudiante en práctica que ejerció actividades comerciales de coordinador administrativo, como también, encabezó la dirección y ejecución de un proyecto de ahorro, seguimiento y análisis de consumos eléctricos en las estaciones de servicio (Esso y Mobil) operadas por la compañía en la ciudad de Cali.