I lead and manage a client first lifecycle partnership with key NTT customers. In this role I assure proper solution fit to maximize business outcomes for our customers. In coordination with customer and NTT teams I define metrics for success and I am accountable to achieving them.

I lead all post-sales efforts for one of Cisco's largest customers. I am responsible for creating positive business outcomes through technology. My success is determined by my customer's success in achieving their goals.

I am helping build world class customer success practices within VMware partners in the Americas. I am responsible for building and bringing to market a customer success methodology based on industry best practices. This is in alignment with VMware's strategy to operate as a consumption-obsessed SaaS and cloud-centric company.

I led the Customer Success motion for Two of Cisco's largest customers. I am responsible for Net Promoter Score, Consumption and overall delight with all product, service. and subscriptions consumed by these customers.

What I DoI am a customer obsessed leader within Cisco. My job is to ensure that after my customers have chosen Cisco that they then use and love Cisco. In other words I ensure they have the most positive experience with Cisco possible.My new Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s new Customer Experience organization working with our largest customers. I directly impact my customers and partners who have purchased Cisco subscription solutions and will provide strategic insights to Cisco cross functional stakeholders. I am accountable for ensuring that my customers successfully adopt and realize value from Cisco’s subscription solutions. This includes developing and executing the strategy that will accelerate the time it takes for customers to achieve the business outcomes they planned to receive from Cisco subscription offers. I ensure the execution of consistent global standards while individualizing the user experience for each of my customers. I am also responsible for identifying opportunities to expand wallet share within a customer and/or partner and effectively passing those opportunities to the sales teams. I am responsible for continuous improvement of results, reporting of said results, creating and delivering business plans to key stakeholders, and ensuring support and alignment across the leadership team. I ensure that the Customer Experience team is working collaboratively and will be responsible for executive communications within the customer and Cisco. Effective measurement and management of diverse teams is fundamental to what I do.

Lead a team across the Americas who developed Partner Customer Success Practices. My team was accountable to building and executing Cisco's strategy to help our ecosystem partners build these practices.

I lead a team of 6-9 people across a 5 state region. We are responsible for all partner revenue and development across that footprint.• Built and lead a team of 6 to 9 Partner Account managers across a 5 state region.• Achieved Stretch in 5 our of 10 years on goals as high as $1.2B• Created very strong and effective relationships with partner principals• Created very strong and effective relationships with Internal stakeholders at all levels and disciplines.• Successfully promoted 3 PAMs. All of my hires are very successful.

I managed all partner relationships for Cisco in Charlotte NC. I had responsibility for revenue and develpoment of these partners.• Managed all Partners in Charlotte NC• Named Channel Account Manager of the year at the ops level each year in this position.• Rated X (highest performance rating) by Chuck Robbins (now CEO of Cisco)• Managed Charlotte Channels through major challenges (tech bubble burst)• Achieved the equivalent of Chairman’s club 2 years.

I owned responsibility for all revenue and development of Cisco's partners in south Texas. I managed Cisco's resale relationship with Dell.• Achieved 200+% of plan, achieved the equivalent of Chairman’s club• Managed South Texas 2-tier partners.

I managed Partners development and revenue, in partnership with Cisco's field sales team, for Houston TX.• Achieved stretch 3 of 4 years.• Managed virtual sales for the country of Canada.

I managed a sales region in NC. Alphatronix made and sold rewritable magneto optical disk drives and hierarchical storage management software.• Managed sales of Magneto optical disk drive and Hierarchical storage management software in NC.• Number 1 sales reap in the entire company.